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Smartlink Issue

Craig Greer
Craig Greer Member
edited April 2020 in FLEX-6000 Signature Series
I can no longer see Smart link on my IPAD or a windows computer Remote. I however can log in fine. In the Settings on the IOS i tested the connection using the button and it looks good but no Radio. The Radio Works fine over the LAN but not Remote. Help

Comments

  • Jim Gilliam
    Jim Gilliam Member ✭✭
    edited May 2018

    Be sure and run the network test. You need to get a green circle. If you get red, try resetting your router or removing power from your radio and recycle.  


    Jim, K6QE

  • [Deleted User]
    [Deleted User] ✭✭
    edited April 2020
    I am having the same issue here. All tests give a green OK but trying to connect I get
    " No response from server"
  • JohnSweeney
    JohnSweeney Member ✭✭
    edited August 2019
    It appears that SmartLink server is down. 
  • Steve
    Steve Member ✭✭
    edited January 2019
    I had the same problem a while back, rebooted the router and the radio and all was well. According to Flex it was something to do with what they call "Jumbo" packets.  There is a ticket open BUT as always you cannot tell what the **** status is.
  • JohnSweeney
    JohnSweeney Member ✭✭
    edited August 2019
    Issue fixed - local problem

  • Craig Greer
    Craig Greer Member
    edited May 2018
    All i get a a green dot and i everything appears fine but no Station on the Smart-link.  I will Try Rebooting the Router i have done a full power removed from the radio Reboot everything works fine except the Remote Smart-Link.
  • JohnSweeney
    JohnSweeney Member ✭✭
    edited August 2019
    Please make sure your Flex has a fixed IP address on your LAN.  If the Flex IP changes and you have opened ports in your router set to the old IP, it will not connect.  Use a static IP in your Flex.

  • Craig Greer
    Craig Greer Member
    edited May 2018
    Well since we have been discussing this it seems that i was magically unlocked (It was locked up on their side) And now everything appears i just have a configuration issue now with ports. I forwarded everything per the instructions but i have had a firmware update on my Router and a Windows update so some where in there the issue started. Now to fine that problem and good to go. 
  • Craig Greer
    Craig Greer Member
    edited May 2018
    Thank you magical Person ----------

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