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My Green Display on the frony of my 6500 has stopped working

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Member ✭✭
The Green Display on the front of my Flex 6500 has suddenly stopped showing anything. It has happened when I turned on the rig today after being off the air for a couple of weeks. the radio still works fine with my Maestro. Any thoughts? Bill

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Comments

  • Member ✭✭✭✭
    edited June 2020
    What green Display?

    On SmartSDR or the Radio itself? if on the Radio what Radio ?
    Bret
    WX7Y
  • Member ✭✭✭
    edited February 2018
    Like he said...a 6500.
  • Member ✭✭
    edited February 2018
    It's the Green OLED Display on the front of the Flex 6500. The one that has Flex 6500 displayed on it when you start up. I programmed mine a long time ago with my callsign. I thought that I had made it clear that it was the one on the front of the 6500 but apologies if it wasn't clear.
    Bill
  • Member ✭✭✭✭
    edited June 2020
    You did, I was just doing 3 different things at the same time and didn't read all of your description.

    Sorry
    Bret
  • Member ✭✭✭
    edited February 2018
    I would try a hard reset to factory reset. then import your profiles.
  • Member ✭✭✭
    edited March 2020
    Check the intensity -use the 4-way switch to adjust. Maybe it is just turned down?
  • Member ✭✭✭
    edited February 2018
    Will it turn down to nothing?
  • Member ✭✭✭
    edited February 2018
    "Will it turn down to nothing?"

    No, just checked.
  • Member ✭✭✭
    edited February 2018
    Sounds like a power failure to the display board, or the board itself. 
  • Member ✭✭
    edited February 2018
    Several months ago mine gradually started getting darker. Within a month it went dark. Had to replace it. I question Flex’s choice using the blue color. BLUE OLED, which I believe it is, has the shortest life of any color, about 60% the life span of other colors.
  • Member ✭✭
    edited February 2018
    I hope the OLED Flex uses is better than the ones in the FT-5000, they failed after about 2 years especially in a damp basement environment.  
  • Administrator, FlexRadio Employee admin
    edited February 2018
    I have converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution.  Please respond using the HelpDesk ticket for issue resolution.

    If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.
  • Member ✭✭
    edited March 2020
    WA2SQQ,  Did you replace it yourself.  What kind of job was it?  Thanks.
  • Member ✭✭
    edited March 2020
    I did not. While I could have, you would need a decent desoldering station (which I have) and I doubt FRS would sell you the part. However, I have to say that FRS was very accommodating. I removed the display board and 2nd day shipped it to them. They replaced the display the day it was received and shipped it back to me with an overnight shipper I included. Shipped it out on Monday and I was back on the air by Friday. I think the charge was ~ $90 something which was a very fair price considering the fast service. This was prearranged, so they were looking for the package to arrive.
  • Member ✭✭✭
    edited March 2020
    I enjoy doing business with a company that will do this kind of service.

  • Member ✭✭
    edited March 2020
    One thing that you need to understand... each of us has different technical skills. While removing the display board was fairly easy, it's not a task that every person will feel comfortable doing. Removing it improperly can cause collateral damage which can transform a simple repair into an expensive repair. Everyone needs to fully understand and should appreciate when FRS  requires the entire radio to come in.
  • Member ✭✭
    edited March 2020
    Very good point.  I have not opened the radio yet.  Can you tell us basically what was involved in removing the board?  My situation is that I just purchased a pre-loved 6500 to replace my 6300.  The display has a few weak spots - purely cosmetic so I'm probably not going to do anything about it.  Just wanted to know my options.  Flex does not address cosmetic options on pre-loved radios which I totally iunderstand.  They are a great company to work with.

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