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cannot authenticate purchase
I have submitted this to Flex, but it is the weekend. I cannot authenticate my purchase of a license for V2 on line for my 6300. I only use a WiFi connection and they suggested using a bridge in the network connections but it doesn't seem to work ... Win10 ... any suggestions?
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Answers
In the mean time, you can run the V1 code and do a simple downgrade to get you on the air.
Mike va3mw
As Michael has stated, Engineering has to fix the issue.
It's probably not your radio if that makes you fill any better.
73's and happy new year
Bret
WX7Y
As others have mentioned the automated upgrade to V2 process with the 6300 has had a few glitches and once noted the problem was solved quickly.
73, Gary
So, Per Dudley, Engineering may have to manually put your 6300 into the system to get you up and running, so, open the ticket and let them help you run the course hi.
'73' and Happy New Year to All!!
Jim
KJ7S
A little clarification.
If you are radio is connected to your LAN (and not your ham computer directly with a LAN cable), 99% of the licensing happens immediately regardless of the payment method.
Not having the radio plugged into a LAN will cause the licensing to not complete. Please make sure you have it plugged into a router to make this happen.
If you do and it still isn't licensed, then try power cycling the radio and waiting a bit. If that doesn't work, please send support an email with the radio s/n and radio id. You can get this by hovering over the radio with your mouse in the radio chooser.
Open occasion the automatic authentication fails and I have to ask engineering to jump in.
Not to worry as you are not off the air. You can always continue to run our Version 1 SmartSDR while you wait for us to sort it out. Your radio will go through a downgrade procedure, and that is ok and that won't harm anything.
You can have as many different versions of SmartSDR on your computer as you choose. They don't impact each other.
73 es HNY
Mike
It seems that there may be a process "glitch" in adding new purchasers to the database in a timely fashion. But, rest assured, the problem will be fixed by Flex. Why they sent me a radio with Ver 2 SSDR without it being in the database tells me there is a breakdown in internal communication someplace - and not a defect in software or hardware. Also there was no defect in payment as I had been charged about a week before and the charge showed up promptly on my credit card. Do not attempt to redo the charge or you will end up needing a refund of the second payment as well.
Brad
KE4XJ