cannot authenticate purchase

This may need to be fixed by engineering.  Can you send your radio s/n and radio ID to engineering and they might see it tonight as they are working over time.

In the mean time, you can run the V1 code and do a simple downgrade to get you on the air.

Mike va3mw

Install SmartSDR V1 if you have to.  This would be the previous version you were running.  If you have it already installed, you can just run it.   Also, make sure your radio is plugged into your LAN and not directly into your computer.  

I had the same issue about a month ago.  I had to wait for engineering to manually add my 6300's serial number and radio ID to the Flex system. It took a few hours but once my rig was registered in their system the final step of communicating and upgrading the 6300 went smoothly. 

As others have mentioned the automated upgrade to V2 process with the 6300 has had a few glitches and once noted the problem was solved quickly.

73, Gary 

Hi Guys

A little clarification.

If you are radio is connected to your LAN (and not your ham computer directly with a LAN cable), 99% of the licensing happens immediately regardless of the payment method.

Not having the radio plugged into a LAN will cause the licensing to not complete.   Please make sure you have it plugged into a router to make this happen.

If you do and it still isn't licensed, then try power cycling the radio and waiting a bit.  If that doesn't work, please send support an email with the radio s/n and radio id.  You can get this by hovering over the radio with your mouse in the radio chooser.

Open occasion the automatic authentication fails and I have to ask engineering to jump in. 

Not to worry as you are not off the air.  You can always continue to run our Version 1 SmartSDR while you wait for us to sort it out.  Your radio will go through a downgrade procedure, and that is ok and that won't harm anything.

You can have as many different versions of SmartSDR on your computer as you choose.  They don't impact each other.

73 es HNY

Mike 

I had same problem in September when I got my new 6700. It was connected to the LAN via a high quality switch. Got help from Dudley when Michael Walker contacted him for me. I was added to the database manually and was up and running later that day when I got home from work to test it out. 

It seems that there may be a process "glitch" in adding new purchasers to the database in a timely fashion. But, rest assured, the problem will be fixed by Flex. Why they sent me a radio with Ver 2 SSDR without it being in the database tells me there is a breakdown in internal communication someplace - and not a defect in software or hardware. Also there was no defect in payment as I had been charged about a week before and the charge showed up promptly on my credit card. Do  not attempt to redo the charge or you will end up needing a refund of the second payment as well.

Brad
KE4XJ