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Activate V2.0

Member ✭✭✭
edited April 2019 in SmartSDR for Windows
I paid with PayPal and the account shows Pending.  I hit the Refresh Button on the sMartSDR Window and obviously nothing happens.  Does FRS have issues picking up the $199 from PayPal.   Stuck without you giving me Credit.... I guess.  

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  • Administrator, FlexRadio Employee admin
    edited June 2018
    I have converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution. 
  • Member
    edited July 2017
    I too have paid but can't get the refresh button to update the license status.
  • Member ✭✭
    edited July 2017
    Depending on how PayPal purchases were configured, the money may need to be 'accepted' by the seller (Flex), which is typically a manual process. That may or may not be the issue here, but I thought i'd share some insight on how paypal might be working.
  • Member
    edited July 2017
    Thanks Ken. I submitted a support ticket.  
  • Member
    edited July 2017
    I have the same problem.
  • Member ✭✭
    edited July 2017
    Gary, please open a helpdesk ticket in order to get this resolved. thanks
  • Member
    edited July 2017
    Ticket was sent
  • Member
    edited July 2017
    Tim, same issue here too.
  • Member ✭✭
    edited July 2017
    Yup. Me too
  • Member ✭✭
    edited July 2017
    We have had a lot of people call in with problems today with their radios not connected to the Network at all.  If you are having an issue, please confirm that your radio can reach the internet network wise.  

  • Member ✭✭
    edited July 2017
    Its on the network. Paid via paypal, "License Required" is still displaying.
    -rebooted PC
    -rebooted flex
    -waited only about :30 minutes though.
  • Member
    edited July 2017
    PayPal says the sale is pending and that Bronz Bear Comm has not completed the order
  • Member ✭✭
    edited July 2017
    Same here. :-(
  • Member
    edited July 2017
    I did submit a help desk ticket. I'm sure between FR and myself it will get resolved. I must say that FR has been great to deal with. K1SR Rob
  • Member ✭✭
    edited July 2017
    Is there a way, like using putty, to log into the radio to make sure it see's the internet? Its directly plugged into the computer i'm currently using, so i'm just assuming it can see the www but you ask to make sure and confirm the "radio can reach the internet". 
    elaborate plz.
  • Member ✭✭
    edited July 2017
    PayPal customer service solved a problem for me.  
     
  • Member ✭✭
    edited July 2017
    Wierd. Mine says "This is a temporary authorization to make sure your payment method will cover the payment. Your payment method will be charged when Bronze Bear Communications, Inc. completes your order."
  • Member ✭✭
    edited July 2017
    PayPal fixed this exact issue for me a couple of hours ago. 888 221 1161. I was surprised.
  • Member ✭✭
    edited July 2017
    thx. on hold w/them now.
  • Member ✭✭
    edited July 2017
    Odd. They told me they have to wait for the vendor, there was nothing they could do. What did they do for you?
  • Member
    edited July 2017
    Jeff, I resolved the issue on my end. it seems once I connected the computer and radio to the router everything went fine. Tim, Please cancel my help desk ticket. K1SR Rob
  • Member ✭✭
    edited July 2017
    Jeff Carson .. If the IP address of the radio is 169.****..., then there is no way for it to call home to FRS and get licensed.  This is the case with most people who just plug the radio into their computer. 

    All you have to do is plug the radio into your router/switch that is part of your home LAN network and the radio will do the rest once it gets an IP address from your router.

    The quick fix is to just plug it into the router via what ever means possible.  Yes there are more technical ways you can do this, but this is the easiest.

    Mike

  • Member ✭✭
    edited July 2017
    Jeff Carson .. If the IP address of the radio is 169.****..., then there is no way for it to call home to FRS and get licensed.  This is the case with most people who just plug the radio into their computer. 

    All you have to do is plug the radio into your router/switch that is part of your home LAN network and the radio will do the rest once it gets an IP address from your router.

    The quick fix is to just plug it into the router via what ever means possible.  Yes there are more technical ways you can do this, but this is the easiest.

    Mike

  • Member
    edited July 2017
    That was exactly how I was configured Mike. Once I connected both pieces to the router it went just fine
  • Member ✭✭
    edited July 2017
    I am all wireless, everything... 
    Can I just unhook everything and walk my flex and plug it into my office closet where the router is, once, and thats it?
  • Member ✭✭
    edited July 2017
    mine is plugged into my router and i have an ip address  of 192.168.1.126. still will not get licensed
    w5ytt
  • Member ✭✭
    edited April 2019
    Your Flex-6300 needs a connection to something on it's Ethernet jack... where does that cable go? I am guessing it is plugged into your computer, and it is creating the world's smallest wired network with only two connections, your computer and the radio. To access your radio remotely, it needs to be on your network, which can be done with a 'wireless gaming adapter' (it puts a game machine on a wireless network), so it can be a peer on your wireless network. To access
  • Member ✭✭
    edited July 2017
    Odd that the computer is connected to the internet, but the radio is unable too. I didn't see that one coming.
  • Member ✭✭
    edited July 2017
    So I need wireless gaming adapter just to get my radio updated???  I too am all wireless and my router is in another building (house).
  • Member ✭✭
    edited July 2017
    my radio is connected to the router, which is connected to the internet via dsl

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