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    • Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
    Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

    SmartSDR v3.8.23 and the SmartSDR v3.8.23 Release Notes
    SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
    Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
    Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
    Antenna Genius Utility v4.1.8
    If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
    Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

    Great Support !!!!!!

    Member
    edited June 2018 in SmartSDR for Windows
    I had been fighting a software problem for days and put in many hours trying to resolve it ... even got the local experts involved but we could not get the new SSDR version to load.... finally submitted a help ticket and when I did I realized it was New Years Eve and things would be closed on Monday so I might get on the air on Tuesday... within an hour, 11:00PM I got a note from Dudley WA5QPZ telling me exactly what was wrong and gave simple, clear step by step instructions  that fixed the problem!!!! Great support but if hanging around the office answering help tickets is Flex's idea of a New Years party I don't think Id like to work there HI HI

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    Comments

    • Member ✭✭
      edited June 2018
      Dudley is awesome!
    • Member ✭✭
      edited January 2017
      I agree, Dudley work several day trying to solve a DAX software problem, as it turned out it was a Windows 10 problem and a simple fix after all.  Thanks Dudley for all of your help, sorry it is so late.  The Flex 6500 works great and did a great job during the last contest
      Dave Brown
      W7FYW
    • Member ✭✭
      edited February 2017
      I am constantly impressed with the people working at Flex that put their heart and soul into building, selling and helping existing and future owners.

      Unless you have worked in product develop it is hard to understand the pressure on you to design, build and improve a product and bring it to market. Add to that time frame issues and doing all of this within a reasonable cost structure.

      No one is perfect and every company has their issues. But in my opinion Flex represents the one of the best the industry has to offer. 

      I have not yet met Gerald but from my experience the tone of the company is a reflection of the those at the top. It my opinion every person I have interacted with whether it be Tim, Matt, Steve or Dudley, they all are patient, humble and genuinely want to help.
    • Member ✭✭
      edited January 2017
      The company has great people from top to bottom! They are a lot of fun also.

    • Member ✭✭
      edited January 2017

      Could you relate what your problem was and how it was resolved in the event some one else should be plagued by the same gremlin?


      Jim, K6QE

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