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DAX driver error

Tim VE6SH
Tim VE6SH Member ✭✭
edited May 2020 in SmartSDR for Windows
I was away for almost three weeks. Upon my return and despite the fact the computer was powered off (and I have automatic upgrades turned off)I was greeted with a cheery note that Win10 had done a upgrade. Despite not having issues in the past with WIN 10 upgrades this time it broke both DAX and CAT (and deleted a number of port assignments on DDUtil).

I fixed the CAT issues by repairing FLEX VSP as indicated in the help commentaries. DAX is still an issue and I gat an error that DAX drivers cannot be loaded.

I know there is a fix to reinstall the drivers manually:

https://helpdesk.flexradio.com/hc/en-us/articles/204017069-How-to-Manually-Re-Install-DAX-Drivers

However, it states "if instructed by the helpdesk" (I opened a ticket but being a long weekend I suspect I will not hear back until next week).

Has anyone else tried this and did it work? Are there any issues with trying this approach?

73

Tim VE6SH

Comments

  • Jim Gilliam
    Jim Gilliam Member ✭✭
    edited September 2016

    Tim of Flex wrote up a complete set of instructions of deleting SmartSDR and reinstalling. It has long since become one of the great all-time best sellers!


    https://helpdesk.flexradio.com/hc/en-us/articles/204975589-How-to-do-a-Complete-uninstall-of-SmartSD...


    Jim, K6QE

  • Tim VE6SH
    Tim VE6SH Member ✭✭
    edited March 2019
    Thanks Jim. Yes, I am aware of that, but I wondered since I fixed CAT if I could do the same by reinstalling the DAX drivers without having to do a complete uninstall.
  • Jim Gilliam
    Jim Gilliam Member ✭✭
    edited September 2016

    Good question! I just shrug my shoulders and resign myself to the perfunctory regular duty of doing the uninstall when Microsoft gets another hair. I was hoping that someday, Flex would come up with an uninstall program to stop this on-going drama. I have, apparently, fallen on deaf ears.


    Jim, K6QE

  • Tim VE6SH
    Tim VE6SH Member ✭✭
    edited March 2019
    Well I threw caution to the winds and followed the instructions for reinstalling the DAX Drivers. That seems to have fixed the problem (Hopefully!). I need to explore why WIN10 upgraded itself even when the computer was powered down...
  • k3Tim
    k3Tim Member ✭✭✭
    edited May 2020
    Suspect the update was queued up b4 the power down. ITim
  • Rick Hadley - W0FG
    Rick Hadley - W0FG Member ✭✭
    edited January 2018
    If your setup is like mine, the trick with WIndows 10 is to manually check for updates every day, and NEVER let it do a restart without first shutting down CAT and DAX.  Since I implemented that protocol, I've never had a problem with updates.

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