Welcome to the FlexRadio Community!  Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR or 4O3A Genius Product Software?
SmartSDR v4.0.1 and the SmartSDR v4.0.1 Release Notes
SmartSDR v3.10.15 and the SmartSDR v3.10.15 Release Notes
The latest 4O3A Genius Product Software and Firmware
SmartSDR v4.0.1 and the SmartSDR v4.0.1 Release Notes
SmartSDR v3.10.15 and the SmartSDR v3.10.15 Release Notes
The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
FLex 3000 Crashes now that I dedicated a faster PC to it :(
                
                    VE3HR                
                
                    Member                 
            
                        
            
                    I replaced a Dell HP6930P Laptop
duo core intel 2.6ghz
4gig ram
onboard ATI graphics.
StarTech PCExpress1394 card
160g HDD-
running win7at first then 10Pro
AVGFree
With
Intel i5 3.2ghz
8g ram
Intel HD Graphics 4460
SIIG DP Firewire 2-Port PCI-e
1tb hdd
Windows 10 Home
On the laptop the PowerSDR never flinched even running around 80% cpu. I bought the desktop solely for Flex operation. It will ramble along at 4% cpu use but will suddenly jump to an incredible DPC number of 14,735 us. It normally runs about 119us.
I have toroids on all cables, am using the gold FLex supplied cable and have shut down all networking to test with no difference. I have swapped the firewire card to a new slot, there are no IRQ conflicts,power supply is logged and steady and all devices except the PC tower are grounded.
Any and all help would be appreciated - I'm fairly new to 'Flexology'
cheers
                
                duo core intel 2.6ghz
4gig ram
onboard ATI graphics.
StarTech PCExpress1394 card
160g HDD-
running win7at first then 10Pro
AVGFree
With
Intel i5 3.2ghz
8g ram
Intel HD Graphics 4460
SIIG DP Firewire 2-Port PCI-e
1tb hdd
Windows 10 Home
On the laptop the PowerSDR never flinched even running around 80% cpu. I bought the desktop solely for Flex operation. It will ramble along at 4% cpu use but will suddenly jump to an incredible DPC number of 14,735 us. It normally runs about 119us.
I have toroids on all cables, am using the gold FLex supplied cable and have shut down all networking to test with no difference. I have swapped the firewire card to a new slot, there are no IRQ conflicts,power supply is logged and steady and all devices except the PC tower are grounded.
Any and all help would be appreciated - I'm fairly new to 'Flexology'
cheers
0          
            Answers
- 
            one thing to try is to make sure that all sleep modes are switched off on the new pc. This includes HD, usb, firewire port, keyboard, screen etc etc and any "green power saving" settings. Look in control panel for them1
- 
            Hello Russ, welcome to 'Flexology' ;-)
 I own both a Flex-3000 and a Flex-6500 and these SDRs are both in use. I wanted to sell the Flex-3000, but then I found that I can carry it easily and I use it to try out
 new digital modes.
 Now to your notebook problem:
 I have a Sony VAIO i7 notebook that I used with the Fklex-3000 for two years.
 I had always latency problems, even when shutting down almost all background
 programs. Now I use the same notebook with SmartSDR and the Flex-6500
 and - of course, no problems with latency anymore.
 I also have a CF-52 i5 Toughbook by Panasonic for EMCOMM work, also
 with a firewire connector - no problems at all, no latency, works like a charm
 with the Flex-3000.
 It all comes down to the firewire driver and the corresponding hardware chip,
 which you usually can't change in a notebook.
 You'll find some answers here:
 http://kc.flex-radio.com/KnowledgebaseArticle50179.aspx
 http://kc.flex-radio.com/knowledgebasearticle50063.aspx
 If everything else fails, you can either try different notebooks or
 use your old one ;-)
 73, Alex DH2ID0
- 
            Guys tx for the quick replies
 John - all sleepware has been disabled, should have mentioned that. Tx
 Alex - the new PC is a desktop the old was a laptop. Going backwards is not an option. I know the laptop was overworked and went to a faster machine because of this. I also investigated the firewire cars and this is recommended so I should be good there. I guess I need to figure out the reason for the DPC spikes first
 0
- 
            Ok, got it.... Here is a good freeware DPC prog:
 http://www.resplendence.com/latencymon
 My biggest latency culprits are:
 ndis.sys and dxkrnl.sys. Can't stop them ore Windows won't run....
 My settings:  
 You can also read out the info from your FW driver:
 _______________________________________________________
 OS: Microsoft Windows 7 64-bit Service Pack 1 [6.1.7601]
 CPU(s):
 Processor: Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz
 Physical: 1
 Cores: 2
 Logical: 4
 L1 Cache: 32 KB (4)
 L2 Cache: 256 KB (2)
 L3 Cache: 3072 KB (1)
 Installed RAM: 7990 MB
 Microsoft 1394ohci.sys [6.1.7601.17514]
 Microsoft ohci1394.sys [6.1.7600.16385] 氨来捡⥹
 Microsoft 1394bus.sys [6.1.7600.16385] 氨来捡⥹
 Looking for OHCI 1394 Host Controllers...
 1:
 Vendor : (1180) Ricoh
 Chipset: (0832) R5C832
 Revision: 04
 Status : Active
 Details:
 Subsysten VendorId: 10f7
 Subsystem DeviceId: 8338
 Max # isoch Rx contexts: 4
 Max # isoch Tx contexts: 4
 Max 1394 Speed Capability: S400
 Support: Not compatible.
 Notes : This controller is not compatible with DICE drivers.
 2:
 Vendor : (1180) Ricoh
 Chipset: (0832) R5C832
 Revision: 04
 Status : No longer present, or disabled.
 Details:
 Subsysten VendorId: 10f7
 Subsystem DeviceId: 8338
 Max # isoch Rx contexts: 4
 Max # isoch Tx contexts: 4
 Max 1394 Speed Capability: S400
 Support: Not compatible.
 Notes : This controller is not compatible with DICE drivers.
 ______________________________________________________________0
- 
            Tx for the link to the latency monitor Alex. Showed me Win10 is a bloated porker! I used it to locate and remove several apps and processes I really didn't need.
 The monitor has been running 7 hours reporting a 755us DPC as highest. The 3000 hasn't blinked.
 Here's hoping
 0
- 
            Congrats, Russ! I'm still staying with Windows 7pro 64bit until I see real
 benefits from 10 ...
 0
- 
            One could always go into start and then type in msconfig and then click the services tab, which will show you what services are running and disable those not needed.
 0
- 
            yes John you could sit and watch that...or use the above software and receive a diagnostic analysis :-D
 CONCLUSION
 _________________________________________________________________________________________________________
 Your system appears to be suitable for handling real-time audio and other tasks without dropouts.
 LatencyMon has been analyzing your system for 4:24:01 (h:mm:ss) on all processors.
 _________________________________________________________________________________________________________
 SYSTEM INFORMATION
 _________________________________________________________________________________________________________
 Computer name:
 OS version: Windows 8 , 6.2, build: 9200 (x64)
 Hardware: Aspire TC-603, Acer
 CPU: GenuineIntel Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
 Logical processors: 4
 Processor groups: 1
 RAM: 7858 MB total
 _________________________________________________________________________________________________________
 CPU SPEED
 _________________________________________________________________________________________________________
 Reported CPU speed: 3193 MHz
 Measured CPU speed: 1 MHz (approx.)
 Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
 WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature.
 _________________________________________________________________________________________________________
 MEASURED INTERRUPT TO DPC LATENCIES
 _________________________________________________________________________________________________________
 The interrupt to DPC latency reflects the measured interval in which a DPC could execute in response to a hardware request from the moment the interrupt service routine started execution.
 Highest measured interrupt to DPC latency (µs): 607.480997
 Average measured interrupt to DPC latency (µs): 4.460056
 _________________________________________________________________________________________________________
 REPORTED ISRs
 _________________________________________________________________________________________________________
 Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
 Highest ISR routine execution time (µs): 91.237707
 Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
 Highest reported total ISR routine time (%): 0.185690
 Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
 Total time spent in ISRs (%) 0.187884
 ISR count (execution time <250 µs): 14464794
 ISR count (execution time 250-500 µs): 0
 ISR count (execution time 500-999 µs): 0
 ISR count (execution time 1000-1999 µs): 0
 ISR count (execution time 2000-3999 µs): 0
 ISR count (execution time >=4000 µs): 0
 _________________________________________________________________________________________________________
 REPORTED DPCs
 _________________________________________________________________________________________________________
 DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
 Highest DPC routine execution time (µs): 396.712496
 Driver with highest DPC routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
 Highest reported total DPC routine time (%): 1.156410
 Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
 Total time spent in DPCs (%) 1.282166
 DPC count (execution time <250 µs): 60333888
 DPC count (execution time 250-500 µs): 0
 DPC count (execution time 500-999 µs): 49
 DPC count (execution time 1000-1999 µs): 0
 DPC count (execution time 2000-3999 µs): 0
 DPC count (execution time >=4000 µs): 0
 Again Tx Alex
 0
- 
            Can you share the "answer" with the rest of us Flex-3000 owners?0
- 
            "Answer?" If you mean the crashing then I can tell you what I did. First off I was using AVG Free. WIndows 10 has Defender built in so one had to go. Perhaps not the best way but I removed AVG for now and left Defender running adding my Flex apps as exclusions. I think that was the big issue. My new tower is an Acer and as such had quite a few background apps running.I didn't need any Acer apps personally so removed them all (Acers searchindex especially).
 As a sidenote- my Flex was hanging at 2 seconds on start-up and that issue resolved itself once I removed AVG. Was it the AVG or the two AV programs running simultaneously I'm not sure..It now works and removing all the extra apps helped my overall system.
 A win10 issue to close up is in the updates procedure. In the advanced settings for updates Windows utilizes your connection (and data) for 'seeding' other users in their updates. You can disable this option which I did.
 I hope this helps
 cheers
 2
Leave a Comment
Categories
- All Categories
- 355 Community Topics
- 2.1K New Ideas
- 619 The Flea Market
- 8K Software
- 17 SmartSDR+
- 6.3K SmartSDR for Windows
- 176 SmartSDR for Maestro and M models
- 414 SmartSDR for Mac
- 267 SmartSDR for iOS
- 252 SmartSDR CAT
- 188 DAX
- 377 SmartSDR API
- 9.2K Radios and Accessories
- 26 Aurora
- 221 FLEX-8000 Signature Series
- 7.1K FLEX-6000 Signature Series
- 927 Maestro
- 53 FlexControl
- 862 FLEX Series (Legacy) Radios
- 900 Genius Products
- 458 Power Genius XL Amplifier
- 325 Tuner Genius XL
- 117 Antenna Genius
- 287 Shack Infrastructure
- 202 Networking
- 445 Remote Operation (SmartLink)
- 141 Contesting
- 761 Peripherals & Station Integration
- 139 Amateur Radio Interests
- 980 Third-Party Software
