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updating software

Bill
Bill Member ✭✭
edited March 2017 in SmartSDR for Windows
How long does it take for the SmartSDR v1.4.16 to update the Flex 650 hardware. Mine has been going now for an hour and still has the message UPDATING HARDWARE on the display on the front of my Flex. I'm now in Panic Mode!
Bill

Comments

  • Doug g4ovr
    Doug g4ovr Member ✭✭
    edited September 2015
    not that long Bill 10/15 mins. 73 Doug g4ovr
  • Bill
    Bill Member ✭✭
    edited December 2016
    That's worrying, I've just reset it and I'm now running the new software again and it back updating the hardware.
    Bill - G4ERV
  • VK7WH Winston
    VK7WH Winston Member ✭✭✭
    edited February 2017
    Bill, the same thing happened to me about a year ago. I just forced the hardware to shut down by holding the power button down, removing the 12 volt power lead, waiting 30 seconds and then turning the power switch back on and running the upgrade again after the Flex reboots. Worth a try
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    Bill - No more than 5 minutes or so.  Do what Winston recommended.  Power off the radio and restart it.  That should complete the firmware update.  If not, please submit an HelpDesk support ticket so we can troubleshoot and resolve your issue.  

    For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp...
  • Bill
    Bill Member ✭✭
    edited March 2017
    Yes,  I've now done that and it all works and has installed the updates. What was worrying me was turning it of and then finding thatI had a system that was partially updated but locked up.
    Everything fine now and working properly.
    Thanks for all your help.
    Bill - G4ERV
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited December 2016
    We purposely designed multiple safeguards to prevent the "bricking" of the radio due to a failed or partial firmware install.  in 99% of cases like yours, power cycling the radio resolves the issue.

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