Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR or 4O3A Genius Product Software?

SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes

The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Help Needed! Can't get software to launch!

Steve Parker
Steve Parker Member
edited February 2019 in FLEX-6000 Signature Series
 Hooked up, software installed, sees radio, but won't connect? I uninstalled and reinstalled the software twice, still won't launch! I do better talking..... 859-582-9623 if you don't mind. Thanks.... NZ4Z

Comments

  • Jim Gilliam
    Jim Gilliam Member ✭✭
    edited September 2018

    You might try rebooting your router. Although you don't need to use port forwarding on your router it does assign the radio an I/P address on my LAN.  On my router it registers as 192.168.1.16 using a Linksys router. When I turn off the radio that I/P address disappears.


    When I scan my LAN the name comes up as Texas Instruments c6a816x-evm.


    Unless the router "sees" the radio it will not work.


    Jim, K6QE

  • George KF2T
    George KF2T Member ✭✭✭
    edited June 2019
    Try starting with the radio plugged right into your PC. No switches, routers, etc. Reboot both (PC first) and see if there's a link. That will prove the NIC, cable, and Flex.


  • Lee - N2LEE
    Lee - N2LEE Member ✭✭
    edited February 2017
    Steve,

    Open CMD window and do ipconfig.
    1. What is the IP of your workstation
    2. Compare that to the IP that is showing in SmartSDR.

    When I first brought my radio it could not find the DHCP so it defaults to an IP of 169.x.x.x which means it is not getting the correct IP from your network.

    Also try entering PING (IP address displayed by SmartSDR) 

    This will confirm you have a route to the radio.

    Lee

  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited February 2018
    To bad a guy has to be a network wiz to get it working....
  • Jim Gilliam
    Jim Gilliam Member ✭✭
    edited September 2018
    Just try removing power from your router wait a few seconds and turn it back on.
  • Steve Parker
    Steve Parker Member
    edited January 2015
    Thanks everyone......up and running
  • Lee - N2LEE
    Lee - N2LEE Member ✭✭
    edited February 2017
    Steve what was the resolution ?
  • EA4GLI
    EA4GLI Member ✭✭✭
    edited November 2016
    He suddenly became a Network Wiz and solved it! hihi :)

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories