Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, and Tuner Genius Software?
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.1.20 and the Tuner Genius XL Release Notes v1.1.20
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.1.20 and the Tuner Genius XL Release Notes v1.1.20
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Still not connecting - continuing saga!
Alan C
Member ✭✭
My last posting was closed. It's not solved. It's back.
Here's some details:
Power up the 6300, no problem. Start up SSDR (latest) 6300 shows in the chooser. Click on it and then hit connect. Nothing happens, then goes to "not responding". I have rebooted the 6300 4 or 5 times. I have re-booted windows 4 or 5 times.
It is doing it again. Here is what I have done.
Cold boot - remove the power cord for 15 minutes (no change)
Re-boot the transceiver - no change
Re-boot the computer - no change
Re-installed SSDR - no change
Installed SSDR on another computer - no change
Changed the CAT5 cable - no change
Routed network cable directly from the 6300 to the computer - no change
re-started the gigabit switch - no change
The transceiver does not show in the chooser sometimes. When the 6300 does show in the chooser, I select it and (usually) nothing happens. Once in a while it will work.
I'm pretty sure it is network related, but I need a little guidance on what would be next step.
My last post I stated it was working after a suggested reset: Press power on to get purple LED - reset. I did that - It connected once, successfully. Today, will not connect - Again!
Still Frustrated in Myrtle Beach, Alan, W7EJT
Here's some details:
Power up the 6300, no problem. Start up SSDR (latest) 6300 shows in the chooser. Click on it and then hit connect. Nothing happens, then goes to "not responding". I have rebooted the 6300 4 or 5 times. I have re-booted windows 4 or 5 times.
It is doing it again. Here is what I have done.
Cold boot - remove the power cord for 15 minutes (no change)
Re-boot the transceiver - no change
Re-boot the computer - no change
Re-installed SSDR - no change
Installed SSDR on another computer - no change
Changed the CAT5 cable - no change
Routed network cable directly from the 6300 to the computer - no change
re-started the gigabit switch - no change
The transceiver does not show in the chooser sometimes. When the 6300 does show in the chooser, I select it and (usually) nothing happens. Once in a while it will work.
I'm pretty sure it is network related, but I need a little guidance on what would be next step.
My last post I stated it was working after a suggested reset: Press power on to get purple LED - reset. I did that - It connected once, successfully. Today, will not connect - Again!
Still Frustrated in Myrtle Beach, Alan, W7EJT
0
Comments
-
Call support you have been having this issue for sometime. They are good people and can likely solve this with more success then we can. Not trying to pass the buck, but the suggestions you have been given are all good ones and it's not resolved so it's time to escalate to Flex support Mike N9DFD0
-
I have converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution. If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.0
Leave a Comment
Categories
- All Categories
- 244 Community Topics
- 2.1K New Ideas
- 481 The Flea Market
- 7.1K Software
- 5.9K SmartSDR for Windows
- 132 SmartSDR for Maestro and M models
- 331 SmartSDR for Mac
- 243 SmartSDR for iOS
- 222 SmartSDR CAT
- 162 DAX
- 348 SmartSDR API
- 8.5K Radios and Accessories
- 6.9K FLEX-6000 Signature Series
- 746 Maestro
- 41 FlexControl
- 836 FLEX Series (Legacy) Radios
- 722 Genius Products
- 388 Power Genius XL Amplifier
- 250 Tuner Genius XL
- 84 Antenna Genius
- 225 Shack Infrastructure
- 150 Networking
- 366 Remote Operation (SmartLink)
- 120 Contesting
- 580 Peripherals & Station Integration
- 114 Amateur Radio Interests
- 805 Third-Party Software