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Still not connecting - continuing saga!

Alan C
Alan C Member ✭✭
edited October 2019 in FLEX-6000 Signature Series
My last posting was closed. It's not solved. It's back.

Here's some details:

Power up the 6300, no problem. Start up SSDR (latest) 6300 shows in the chooser. Click on it and then hit connect. Nothing happens, then goes to "not responding". I have rebooted the 6300 4 or 5 times. I have re-booted windows 4 or 5 times.

It is doing it again. Here is what I have done.

Cold boot - remove the power cord for 15 minutes (no change)
Re-boot the transceiver - no change
Re-boot the computer - no change
Re-installed SSDR - no change
Installed SSDR on another computer - no change
Changed the CAT5 cable - no change
Routed network cable directly from the 6300 to the computer - no change
re-started the gigabit switch - no change

The transceiver does not show in the chooser sometimes. When the 6300 does show in the chooser, I select it and (usually) nothing happens. Once in a while it will work.

I'm pretty sure it is network related, but I need a little guidance on what would be next step.

My last post I stated it was working after a suggested reset: Press power on to get purple LED - reset. I did that - It connected once, successfully. Today, will not connect - Again!

Still Frustrated in Myrtle Beach, Alan, W7EJT


  • Mike NN9DD
    Mike NN9DD Member ✭✭
    edited October 2019
    Call support you have been having this issue for sometime. They are good people and can likely solve this with more success then we can. Not trying to pass the buck, but the suggestions you have been given are all good ones and it's not resolved so it's time to escalate to Flex support Mike N9DFD
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    I have converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution.  If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.

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