Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Where will PowerGenius XL be repaired?
Options
Denley W3XY
Member ✭✭
Where will repair work on the Power Genius Xl be done? It is very expensive to ship equipment to Montenegro.
0
Answers
-
That is just one of the many questions i have about the PG XL I'd like answered before I place my pre-order.
0 -
As with all our branded products, they will be serviced by a FlexRadio authorized service center in accordance with our established service policies.1
-
Short answer for US hams? Austin?0
-
That is where our US service center is located.1
-
So for Europe, will any warranty issues be sent back to base at 4o3a where they are built, or to the eu service centre in Germany Tim? I wont ask the next obvious question about where the uk ones will go if/when the UK leave the eu :-) Hopefully the amp and the 6600 will ship to uk before that happens anyway - at present your UK dealer is not able to answer any questions on delivery on either the radios or the amp. Thanks for putting the manuals out though, as they will keep me occupied over the xmas holiday period. 73 Steve gw0gei
0 -
For servicing our EU customers, the 4O3A operation in Montenegro will be the authorized service center for all PowerGenius XL repairs.1
-
Tim, I assume that you meant "for customers located in Europe." Montenegro and some 15 other European countries, including Norway and Switzerland, are not in the EU.0
-
Yes, you are correct, not all European countries are in the EU. My oversight.
However, technically, for all our products, you can use any of our authorized service centers, regardless of your geographic location. Obviously, you are encouraged to use the closest authorized service center, but that one may not be the most cost-effective one for your location based on shipping costs and Customs concerns (either out or inbound)0
Leave a Comment
Categories
- All Categories
- 246 Community Topics
- 2.1K New Ideas
- 488 The Flea Market
- 7.1K Software
- 5.9K SmartSDR for Windows
- 134 SmartSDR for Maestro and M models
- 331 SmartSDR for Mac
- 243 SmartSDR for iOS
- 222 SmartSDR CAT
- 163 DAX
- 348 SmartSDR API
- 8.6K Radios and Accessories
- 6.9K FLEX-6000 Signature Series
- 766 Maestro
- 41 FlexControl
- 836 FLEX Series (Legacy) Radios
- 733 Genius Products
- 393 Power Genius XL Amplifier
- 255 Tuner Genius XL
- 85 Antenna Genius
- 229 Shack Infrastructure
- 153 Networking
- 370 Remote Operation (SmartLink)
- 120 Contesting
- 583 Peripherals & Station Integration
- 115 Amateur Radio Interests
- 813 Third-Party Software