Where will PowerGenius XL be repaired?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Where will repair work on the Power Genius Xl be done?  It is very expensive to ship equipment to Montenegro.
Photo of Denley W3XY

Denley W3XY

  • 21 Posts
  • 5 Reply Likes

Posted 2 years ago

  • 1
Photo of KF4HR

KF4HR

  • 146 Posts
  • 52 Reply Likes
That is just one of the many questions i have about the PG XL I'd like answered before I place my pre-order.
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9186 Posts
  • 3539 Reply Likes
Official Response
As with all our branded products, they will be serviced by a FlexRadio authorized service center in accordance with our established service policies.
(Edited)
Photo of Martin Ewing AA6E

Martin Ewing AA6E

  • 319 Posts
  • 76 Reply Likes
Short answer for US hams?  Austin?
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9186 Posts
  • 3539 Reply Likes
That is where our US service center is located.
(Edited)
Photo of Steve Jones

Steve Jones

  • 104 Posts
  • 23 Reply Likes
So for Europe, will any warranty issues be sent back to base at 4o3a where they are built, or to the eu service centre in Germany Tim?  I wont ask the next obvious question about where the uk ones will go if/when the UK leave the eu :-) Hopefully the amp and the 6600 will ship to uk before that happens anyway  - at present your UK dealer is not able to answer any questions on delivery on either the radios or the amp. Thanks for putting the manuals out though, as they will keep me occupied over the xmas holiday period. 73 Steve gw0gei 
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9186 Posts
  • 3539 Reply Likes
For servicing our EU customers, the 4O3A operation in Montenegro will be the authorized service center for all PowerGenius XL repairs.
Photo of K3ZJ - Dave

K3ZJ - Dave

  • 41 Posts
  • 5 Reply Likes
Tim, I assume that you meant "for customers located in Europe."  Montenegro and some 15 other European countries, including Norway and Switzerland, are not in the EU. 
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9186 Posts
  • 3539 Reply Likes
Yes, you are correct, not all European countries are in the EU.  My oversight.

However, technically, for all our products, you can use any of our authorized service centers, regardless of your geographic location.  Obviously, you are encouraged to use the closest authorized service center, but that one may not be the most cost-effective one for your location based on shipping costs and Customs concerns (either out or inbound)