When will my new PowerGenius-XL \Ship? Track Yours Here!!

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  • (Edited)
I thought I would start a thread where we can all track our order numbers and report back when one of us gets notification that theirs is shipping. 

The idea being, based on the order number we can figure out among ourselves where we are in the line, and then we can also figure out the delivery time line based on the reports of the shipping notification.

I'll start

Ordered on 2/2/2017  Order number AB-11650
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Wayne Westfield

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Posted 3 years ago

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Brad A. Steffler

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Okay, Wayne. I am 11835 as you can see from your list. That puts me 135 after you. Do you have any thoughts as to my delivery date? Early 2018?
Brad  KE4XJ
(Edited)
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EA4GLI - 8P9EH - Salvador

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I believe that all orders, regardless of the item, follow the same numbering scheme at FRS. Even a SmartLink license will be AB-99999. At some point it will move on to AC-00001 and so on.
Therefore your AB-11835 could be PowerGenious-XL number 5 as far as amps is concerned.
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Wayne Westfield

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Yup I pretty much tried to say that in my past post but maybe I was too technical in stating it, run rate and all that.  
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Wayne Westfield

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Of course that would like me number one   LOL maybe I should sell my place in line....:)
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Tim - W4TME, Customer Experience Manager

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I read this post and it makes me chuckle.  First and foremost, we really appreciate everyone's excitement and anticipation over the new PGXL amp.   We are really excited about it too.

And trying to determine possible ship dates using your order number is admirable, but it is not that accurate for predicting delivery times.  

This same type of academic exercise was tried when the FLEX-6000 and it produced limited results.

We will ship the PGXL based on order date and time.  Since only a deposit has been required at this point, we will have to collect the final payment before shipment.  If we have difficulties doing that, after a period of trying, we'll skip that order and ship for a customer that we can contact.  Also, there will be some order attrition during this process as well, it happens all the time and is expected.  Once shipping starts, we will ship low volumes initially and ramp up over the course of a week or two to work out the workflow kinks.  And you have to factor in that everything ordered from our commerce system receives an order number, from a $25 cable to a FLEX-6700, so these factors skew the "linearity" of the order data.

The PGXL alpha units are undergoing testing now (and the results have been very good).  We expect to have pre-production beta units next month for final testing.  If testing of the pre-production units goes well, production units will follow after that, so we are still targeting fall for delivery. 
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Wayne Westfield

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Thanks Tim,

Pretty much said some or parts of what you reiterated.  And yes it is not a perfect solution and we would never ask Flex about where we sit in the queue, etc. as we are aware of the problems that can also cause.

But it is my opinion that some value can be obtained from this if nothing more then entertainment and a way of keeping the excitement going.   This was originally meant to be a more literal thing.  i.e. I can expect that if someone with an order number near mine reports that they have a ship date, that I may soon get a call also.   Not to guess that mine will be on x date and Joes will be on such and such a date.

Although I still believe that I am at least 40 back or more from the number one order, and that puts me late in the year.  again not knowing run rate, etc.  this is a WAG (Wild Arse Guess) but I would be happy to be surprised that I was wildly wrong :)


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Wayne Westfield

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Name/Call              Order Date  Order # 
Greg K0GDI           2/8/2017      11611
Tim Ellam-VE6SH  2/8/2017      11612
Larry- W0NQW      2/8/2017      116??
N5ZC - Rich           2/8/2017      11628
K3TIM                    2/8/2017      11632
Ron-WB9EXL        2/8/2017       11644
Wayne Westfield    2/8/2017      11650
Mike-W8MM          2/9/2017       11667
W9TVX - Ross       2/8/2017      11767
Anthony Shaver     2/28/2017    11797
Brad Steffler          3/6/2017       11835
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Matt (K0KB)

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2/8 11623
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Rich - N5ZC

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Watching the time of order is like watching 3830scores.com after a contest.  You place high in the rankings early on, then other participants post their score and you start moving down the list.

Hi Hi.

Rich - N5ZC
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W9TVX

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I was just thinking that 10 seconds before reading your post. I'm really hoping that someone ordered 100 Flex caps between my order and Mike - W8MM order! (I'm assuming that W8MM's order date is actually 8 Feb and not 9 Feb)
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Wayne Westfield

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Lol yeah. But that's part of the fun
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Ria - N2RJ, Elmer

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And then there are people who don't post to 3830 and end up beating you really badly in the actual official results. Happened to a friend, he thought he placed in the top 10 and #1 in his call district but actually placed much lower down. 
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WA5YOM

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May 12, 12080...
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Brad A. Steffler

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I am really enjoying this thread. Like Tim, I am getting a chuckle out of it while I await the arrival of my new amplifier, the last one I ever anticipate buying for HF and 6 meters. My Steppir DB 18E should be arriving in about a week and I will be busy assembling it and anticipating the PowerGenius XL to match with it. My tower was installed only a month ago. (Love my retirement gifts to myself. My XYL INSISTED that I get the tower and the Steppir. Who am I to refuse her!)  Now all I need to do is trade my 6500 for a 6700. Oh yeah, I forgot about the transverters, UHF amps and directional antennas for UHF...

Well, anticipation is a good thing.
(Edited)
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K1UO - Larry

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Oh...what the hell...  2/8/2017  AB11613

Larry - K1UO
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Wayne Westfield

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Name/Call              Order Date  Order # 
Greg K0GDI           2/8/2017      11611
Tim Ellam-VE6SH  2/8/2017      11612
Larry-K1UO           2/8/2017       11613
Larry- W0NQW      2/8/2017      116??
Matt-K0KB             2/8/2017       11623
N5ZC - Rich           2/8/2017      11628
K3TIM                    2/8/2017      11632
Ron-WB9EXL        2/8/2017       11644
Wayne Westfield    2/8/2017      11650
Mike-W8MM          2/9/2017       11667
W9TVX - Ross       2/8/2017      11767
Anthony Shaver     2/28/2017    11797
Brad Steffler          3/6/2017       11835
WA5YOM              5/9/2017       12080
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W9TVX

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Wayne, FYI my order date is 2/22 no 2/8. 
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Wayne Westfield

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Huh, I have it in my spreadsheet correctly but not here, sorry about that.
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Brad A. Steffler

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"If all goes well, espect October deliveries" I would rather get a later delivery, after all the bugs are worked out, than a sooner delivery with some bugs remaining. I am sure that Flex fels the same way. So, I am expecting late October to January 2018 deliveries. A December delivery about 5 days berfore Christmas would be nice...and my birthday is December 3, so an after Thanksgiving to December 1 delivery would be nice. I have to admit that I am enjoying this thread a lot. So if delivery is delayed past October, I will  not be very upset. I realize that this is heresy of the worst kind and that I will be tarred and feathered. But I had to say it. This thread is one
of the most enjoyable threads in years!

Brad Steffler, KE4XJ (first licensed as WN5VYC in Houston, TX in 1969. Love those Texan prodects, even if Gerald is from Mississippi!)
(Edited)
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Rick WN2C

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I should have placed my order early on so that I could have paid for it while I wait the 6 to 9 months before it gets here. It might have worked out but I do not buy things with out a way to pay before hand.
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Wayne Westfield

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That's is exactly what I did.  Now I am good to go without CC Debt
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Wayne Westfield

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Name/Call              Order Date  Order # 
Greg K0GDI           2/8/2017      11611
Tim Ellam-VE6SH  2/8/2017      11612
Larry-K1UO           2/8/2017       11613
Larry- W0NQW      2/8/2017      116??
Matt-K0KB             2/8/2017       11623
N5ZC - Rich           2/8/2017      11628
K3TIM                    2/8/2017      11632
Ron-WB9EXL        2/8/2017       11644
Wayne Westfield    2/8/2017      11650
Mike-W8MM           2/9/2017       11667
W9TVX - Ross       2/22/2017    11767
Anthony Shaver     2/28/2017    11797
Brad Steffler          3/6/2017       11835
WA5YOM              5/9/2017       12080
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Justin - KL2D

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I agree, this has been a fun thread. So...

2/8/17, about 1658 UTC, order AB11622

:-)
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Wayne Westfield

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Greg K0GDI           2/8/2017      11611
Tim Ellam-VE6SH  2/8/2017      11612
Larry-K1UO           2/8/2017       11613
Larry- W0NQW      2/8/2017      11615
Justin-KL2D           2/8/2017       11622
Matt-K0KB             2/8/2017       11623
N5ZC - Rich           2/8/2017      11628
K3TIM                    2/8/2017      11632
Ron-WB9EXL        2/8/2017       11644
Wayne Westfield    2/8/2017      11650
Mike-W8MM           2/9/2017       11667
W9TVX - Ross       2/22/2017    11767
Anthony Shaver     2/28/2017    11797
Brad Steffler          3/6/2017       11835
WA5YOM              5/9/2017       12080

As these numbers fill in I am confident that between 11611-11650 are AMP orders put me at least 50 back.

I am glad that y'all are havin fun.
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W9TVX

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FYI from a source deep within Flex radio. The amps will be shipped starting with order 11767 and working backwards.

Don't get mad at me, I don't make up the rules
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Tim - W4TME, Customer Experience Manager

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Not! ;-)
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Wayne Westfield

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LOL, "This just in from a nondescript bunker deep under the ground......."
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AA0KM

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If anyone missed these I find these links interesting part of history of Flexradio history.

The openness of the company. This is how they do it.

https://community.flexradio.com/flexradio/topics/maestro-is-shipping-photos


https://community.flexradio.com/flexradio/topics/finding-maestro


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Brad A. Steffler

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When the PowerGenius XL starts shipping, the entire office at Flex is going to the Iron Works for Brisket, Beer and Beef Ribs!!!

Brad
KE4XJ
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Michael Aust

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Well, if FRS would throw in a free meal at the Iron Works for each Power Genius XL
sold, it be a sellout !
73 Mike
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Justin - KL2D

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I would consider flying in from Alaska for brisket and beer... :-) 
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Brad A. Steffler

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I have a confession to make. I got so excited about the PowerGenius XL and its imminent arrival about October/November that I traded my 6500 for a 6700! My new 6700 should arrive sooner than the PowerGenius XL...If Flex keeps this up, I may go broke! I have no control...
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K9SO

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We need a support group for sure. After two 6500's, Maestros, Power Genius on the way and SW upgrades, I have no friends, no money, and no life.

But I sure have a cool ham shack!
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Brad A. Steffler

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Fred, you sound like me. My XYL insisted that I put in  tower, which I did this spring. Then bought the rotator, Orion 2800, and Green Heron controller. Then reserved the Power Genius. Then bought a new 6700 and ordered a SteppIR DB 18E, both this week. I did trade in the 6500 for the 6700, however. My XYL has encouraged all of this activity. (I have saved up for all of this, so it is not completely unplanned.) l owe all of my improved shack and back yard to my long-suffering and sweet wife. Oh, I also paid the electrician to run a 20 amp line to the antenna to power the telescoping winch and the tilt-over motors and I have to pay to re-sod and grade the back yard - at my wife's insistence. I love spending money...only it's mymoney.

Yes, I need professional help!!! After all I have to get some transverters, amplifiers, receive preamplifiers and antennas for 2, 1.25  and 0.7 Meter bands.

And to think this all started years ago with a Kenwood TS-520SE...
(Edited)
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Brad A. Steffler

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A quote from the 403A web site:
"We are working day and night on producing Power Genius XL amplifiers.

Here are some pictures to show where we’re at at the moment.

First products will be delivered to FlexRadio in second half of September 2017.
FlexRadio will require about two weeks to polish the software.
After this process the amplifiers will be ready to ship.

Next production batch is planned to be complete by the end of 2017 or early 2018.

We should be able to produce more units then ordered so we expect short delivery times for retail sales as well."

I am sure that the above estimate does not include any "slippage" or "gotchas", but it is nice to read.

Brad
KE4XJ
(Edited)
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Rich - N5ZC

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Looks like the amps are getting close to shipping.

https://www.facebook.com/4O3ASignature/

Rich - N5ZC
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Daniel Flynn

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Sent Flex an email early last week 4June18, then called 6June18 "the order line"looking for an update on delivery "we'll have someone call you back" .. still waiting for a call/email/smoke signal/ a week later.  Anyone have any info, maybe out of a one-on-one conversation out of Dayton, Sea Pac, Friedrishshafen, Ham-Com?
Dan WW3N Order number AB-11722  2/15/2017
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K9SO

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Dan, it's been 16 months now since I sent in my $1000 as a deposit. I ordered within 4 hours of the announcement. Every month for the past 6 months that I've been asking I've been told "probably at the end of the month". I've received a "probably at the end of June" promise this month for whatever it's worth. I admit the story's getting pretty old by now.

Obviously they're having serious problems they're still trying to resolve. We need to give them time if we're to stick with FlexRadio. 
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Larry - W0NQW

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In this conversation, https://community.flexradio.com/flexradio/topics/interfacing-pg-xl,  Bernie W7DMC stated his amp was shipped 08 June.  His order number is AB-11641 placed on 2-8-17.  Does that give you any idea what is happening?
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Bill -VA3WTB

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Fred, six months ago Flex said they are shipping at the end of the month?
People have been getting their notice for shipping, maybe your a bit behind things?
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K9SO

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No, I'm not behind things. This is the answer I got last week and the month before and the month before that. I also placed my order on the first day (11643) and have received no further updates beyond "the end of the month" ... every month. 
(Edited)
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Matt - KD5FGE, Employee

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Official Response
Hey Flexers, thank you so much for your patience with us on the Power Genius XL. I know that it has been a long wait and you are all anxious to get your unit. 

We are working very hard over here to move as quickly as we can. We are being very meticulous on our roll out of the amplifier to make absolutely sure that every unit that goes out the door is completely solid. We are doing extensive testing and burn in for that purpose. While this takes longer we are confident that this is the right thing to do.

We sincerely appreciate your patience while we ramp up.

Best,

Matt Youngblood
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Wayne

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Too bad it didnt appear the same level of detail and testing was applied to the 6600m and 6400m series units ... just an observation that has been provrn over time January this year.
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Bill -VA3WTB

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As with all ham radio gear I'm sure there will be a few amps with problems. Keep in mind that almost all the radio complaints have been mentioned on the community, So what we read here is almost all of them. Out of hundreds of units that's good numbers. But Gerald said a few are to many.
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Matt (K0KB)

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For anyone still interested in this, I received tracking on mine today.  It hasn't been accepted by UPS yet, but I have a tracking number.
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Matt (K0KB)

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Order 11623
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Larry - W0NQW

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Also ......

Order number: 11615Invoice date: 21 JuneShipped date: 21 JuneReceived date: 25 June

LarryW0NQW
(Edited)
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Brad A. Steffler

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Of course, we are still verrry interested!!! Order # AB 11835, Deposit order date: 3/16/17
Congratulations!!!
Envy!!!

Brad Steffler
KE4XJ
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Matt (K0KB)

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UPS picked it up today, so it is officially en route fyi to all involved. Hope to just get it installed before the end of the year with my schedule lately!
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Mark WS7M

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Oh gosh... I guess now all the bands will be unusable due to the mega PGXL signals all over the place!
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David Decoons wo2x, Elmer

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Or they can create BIG signals in crappy bad conditions....

:-)

Dave wo2x
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Larry - W0NQW

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I will not be doing it for awhile.. It seems I was not given a copy of the CD containing the PowerGenius XL Utility required to do the setup of the amp.  Also did not receive the Quick Start Guide, which I got a copy off their website.  But they did send me a copy of Quick Start Guide for the new radios, which does me no good.  Guess it is time to contact the Help Desk.
LarryW0NQW
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David Decoons wo2x, Elmer

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Larry

Contact me direct and I will send you a link to download the app.

My call at ARRL dot net

Dave wo2x
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WW1SS - Steve

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You need a CD to set up the amp???  Oh Boy
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Bill -VA3WTB

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Yes, it is a utility program, what do you expect from a software defined amp..lol
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NX6D Dave

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I don't think there is anything restricted about the amp software.  But it does appear that the Flex website is broken in this area. There is a "software" menu for the PGXL, but when you open it, it is empty.

In any event, yes, there is a utility program that you use to set the initial configuration of the amp, and to make changes later, if needed.  It also reproduces the amp front panel on your computer screen for convenience.  Apart from the configuration step and other rarely done things, you can ignore this program if you want to.

When the amp is driven by a Flex 6000 radio, you need to tell the amp which radio to assign to the A and B amplifier ports.  That is done by 6000 serial number using the program.  You also tell the amp if you are keying it over the Local Area Network, or via a wired PTT line.  If you are driving the amp with another manufacturer's radio, then you need to provide some information about that radio.  

This program is also used to set the fan profile to "Standard", "Contest" and "Broadcast" and to do things like customize the IP address assignment, if you want to do that.

And, when it comes time to update the amp's firmware, this is the program that pumps the image from a file into the amp.  This is probably the most important thing the program does, but also the rarest.  Changes to the amp firmware can make significant changes to the way the amp works and to its safety and reliability, so firmware updates are important.