What is the current status of the PXGL and The Tuner (How about some photos) We are INVESTED!

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We that have invested in the pre-orders would like an update on the TUNER and Th PXGKL  How about some photos to quiet us down?
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David-N5PSM

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Posted 1 month ago

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Burch - K4QXX

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It would be nice to hear some info on the tuner.  As least some updated specs.
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Burch - K4QXX

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Flex has been very quiet lately.  I haven't seen a post from Tim in awhile.  Hope he is OK.
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WQ2H - Jim Poulette

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My guess is that they're busy: new website, pending release of PGXL & TG, structural organizational changes maybe, and who knows what else is in the queue. I could be wrong, but it feels like growing pains - but that could be a leading indicator of good things.

Trust me, I'm impatient too - but confident that when it's ready we'll be the first to know. Pictures would be nice, but not really on the top of my list.

73
Jim, WQ2H
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Bill -VA3WTB

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I as told from an emplyee that Flex is addressing the comunity in a different way. This is why some questions are not being answered as fast as we have had in the past. I beleive Tim has taken on other respnsibities as well.
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Burch - K4QXX

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That's a bummer.  It was always nice getting answers directly from Flex employees.  I guess all good things come to an end.  Glad to hear that Tim is still around.  He used to be on the community all the time.
(Edited)
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Bill -VA3WTB

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I hope it is just a transition, I think the community is too important. But as I read around I see the help desk Is active and are responding fast to people.
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WQ2H - Jim Poulette

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Getting one on one support on-call from company employees is a luxury, and as the company grows probably not sustainable.

Totally understand their position from a business perspective - keeping the "help desk" and the "community" somewhat autonomous. At our firm, any issue, question, or request for assistance regardless of customer or complexity must start with a logged support ticket. If it didn't, frankly, it would be mayhem.

I think it always pays to have your customer service organized and running efficiently - helps everyone in the long run.
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Steve K9ZW, Elmer

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Gerald gave a PGXL update just last week:  https://community.flexradio.com/flexradio/topics/any-update-on-resuming-pgxl-deliveries 

The tuner is a longer term project, and FRS spoke to it about a month or so ago.  I can't find the thread, but the gist was it would be a while longer. 

Not very certain if it wouldn't be helpful if FRS had a product page where they listed projections and when they last spoke to the natural enquiries?  The Community search engine isn't really up to helping a person quickly find the last information, so perhaps a dedicated page would be better?

73

Steve
K9ZW