WAN bandwidth changes when change bands or changing profiles using remote operation. Then connection dies. I5 Dell, 2.0.19, Flex6300

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  • Problem
  • Updated 8 months ago
  • Not a Problem
Can't change bands or profiles when operating remote.  Changes to wide bandwidth and connection dies.  Reverts to some different frequency when restarted.  2.0.19, I5-G7, Flex 6300.
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N9MW

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Posted 8 months ago

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Tim - W4TME, Customer Experience Manager

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There is a SmartLink low bandwidth mode, which when enabled suspends the use of profiles and provide a configuration that supports low bandwidth connections (single panadapter, limited bandwidth).

If your connection bandwidth is too low to support full operation and you oversubscribe the link, then I would expect the connection to freeze up.
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N9MW

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OK, I can understand that, but, how do I change frequencies (bands) in the low bandwidth mode?
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Tim - W4TME, Customer Experience Manager

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Try direct frequency input.
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N9MW

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Further testing:
2.0.19, Win10, WAN connection usually two or three yellow bars
Connect with "low bandwidth"  It always connects at 20 meters.
Change bands with "PROFILE" = reverts to full bandwidth and soon disconnects.
Change bands with "BAND" = reverts to full band width and soon disconnects.
Change bands with direct frequency input = reverts to full bandwidth and soon disconnects..
Change bands with point and click on panadapter (in steps) = reverts to full bandwidth and soon disconnects
Change bands with finger wheel  frequency adjust (painfully long process) = reverts to full band width mode once sufficiently out of the band.  
In other words, any know method of changing from 20 meters, in my case, to another band results in the path reverting to regular bandwidth and ultimate disconnect of the link.
This has to be a software snafu.