Like 1.10.16 before it, 2.0 still randomly crashes my radio; however, when it does, my panadapters and slice receivers aren't missing and/or scrambled, as was always the case with 1.10.16. As before with 1.10.16, no tones have been emitted and the radio will shutdown with a short push of the on/off switch, albeit 60 seconds later. I was really looking forward to the remote operation features of 2.0, which is why I coughed up the $200 for the upgrade; however, it's useless to me as long as the radio continues to crash.
Now that a back-port will be done next to create a 1.11 release, I imagine it will be a long time before this bug gets addressed.
Now that a back-port will be done next to create a 1.11 release, I imagine it will be a long time before this bug gets addressed.
Posted 2 years ago
Chris Tate - N6WM, Elmer
Mack McCormick, Elmer
Tim - W4TME, Customer Experience Manager
I just had a crash with low level continuous tone on my 6500 running V2. The radio was muted and I was doing something completely different on another PC at the time. I think Flex has quite a few of these reports now but happy to lodge a help desk ticket if you want me to, Tim.
Tim - W4TME, Customer Experience Manager
Yes, please open a HelpDesk ticket so we can collect specific data on your issue.
Done.
Tim - W4TME, Customer Experience Manager
TY
Hi John, sorry to hear you have had the crash problem too despite upgrading to v 2.0. I was hoping that the new code would have finally got over the random crash problem that many of us have experienced with 1.10.16. Hopefully your helpdesk ticket info may help frs get nearer to the root of the issue in the new code before it gets back ported into a maintenance release for those of us who are waiting for resolution before upgrading to 2.0
73 steve gw0gei / gw9j
73 steve gw0gei / gw9j
(Edited)
Tim - W4TME, Customer Experience Manager
Here is the reality of the situation. When you do not have definitive knowledge of the root cause for all the issues, there is the possibility that one or two particular types of crashes may not have been fully addressed.
From the short time that SmartSDR v2 has been out, the incident rate of the crashes has decreased dramatically, meaning we addressed a majority of the issues causing problems. But it looks like we may have a lingering issue or two we need to deal with.
The situation has improved and that is a step forward in the right direction. We just have a little more work to do to resolve these outliers.
From the short time that SmartSDR v2 has been out, the incident rate of the crashes has decreased dramatically, meaning we addressed a majority of the issues causing problems. But it looks like we may have a lingering issue or two we need to deal with.
The situation has improved and that is a step forward in the right direction. We just have a little more work to do to resolve these outliers.
Hi Steve / Rick
Rick - Sorry to hear your problems persist.
I have upgraded to V2 and so far been lockup free, that said my lockups were quite intermittent and tended to be grouped together. Also my operating conditions / setup are different at the moment running V2.with me testing remote operation.
Have you had the lockup when running remote?
Tim - Would it be worth a separate post asking people who suffered the 1.10.16 lockup to post just there experience on V2. Plus ask that the post is restricted to that response with no diversion of the thread topic. Might help you understand if Rick's problem is the "Normal" flex lockup if other users have the problem carry over to V2.
Hi, Andy;
I haven't attempted to operate 2.0 in remote mode due to the still frequent lock-ups. God forbid that such a lock-up occur while in transmit mode. At this point I'm not inclined to make the additional hardware investment in the added items I'd need to ensure that I could still shut down the radio from my remote location under virtually all circumstances where that might occur.
Are you still crash free? May I ask what panadapters and slice receivers you normally have configured?
73,
Rick
I haven't attempted to operate 2.0 in remote mode due to the still frequent lock-ups. God forbid that such a lock-up occur while in transmit mode. At this point I'm not inclined to make the additional hardware investment in the added items I'd need to ensure that I could still shut down the radio from my remote location under virtually all circumstances where that might occur.
Are you still crash free? May I ask what panadapters and slice receivers you normally have configured?
73,
Rick
Hi Rick
Like Andy I have been crash free since I installed V2 the day it came out. With Version 1.10.16 my lock-ups were several times a week (as reported). I am running 8 instances of WSJT-X with my 6700 24hours for several days now. I have done some remote, but only SSB with my iPad with no issues. So far so good.
73, Frédéric, HB9CQK
Like Andy I have been crash free since I installed V2 the day it came out. With Version 1.10.16 my lock-ups were several times a week (as reported). I am running 8 instances of WSJT-X with my 6700 24hours for several days now. I have done some remote, but only SSB with my iPad with no issues. So far so good.
73, Frédéric, HB9CQK
Hi
My normal setup on my 6500 was 2 panadaptors and 3 slices. SSB and WSJT on the one pan. CW feeding a skimmer on the other.
But as I said I have been testing the remote quite a lot with one pan and slice only.
I will let you know if I experience any problems but so far so good.
My normal setup on my 6500 was 2 panadaptors and 3 slices. SSB and WSJT on the one pan. CW feeding a skimmer on the other.
But as I said I have been testing the remote quite a lot with one pan and slice only.
I will let you know if I experience any problems but so far so good.
Ken - NM9P, Elmer
V.2.0 includes a built-in watchdog timer in the Radio Setup tabs that you can engage for additional protection in case of a loss of control.
With 1.10.16, I never had any crashes with only one panadapter and one slice receiver. It was only once I'd gone to multiple pans and slices that my crashes started.
I'm glad to hear that some of you appear to be stable on 2.0. I hope that remains the case.
73, Rick, W7YP
I'm glad to hear that some of you appear to be stable on 2.0. I hope that remains the case.
73, Rick, W7YP
Rick W7YP
This is not a 'local issue'. The radio is receiving extremely clean DC power and there's no RFI making it into my shack (I'm an EE who's worked in RF and embedded systems for 30+ years.) A very fast 6-core PC is controlling the radio through a high end gigabit managed switch. Crashes occur even when directly connected to the radio.
Since the Signature Series has a client-server architecture, NOTHING on the client side should cause the server (6700) to crash.
I do perhaps have a somewhat unique setup in that I have the DEMI 2m LPDA amplifier hooked up to one of the 6700's USB ports and an SPE Expert 1.3K-FA on the other USB port. I also have the internal GPSDO. So, system timing in my setup is undoubtedly different from that in many others. Based upon my years of experience in embedded systems, this has the feel of a timing-related issue.
But thanks for the suggestions. I appreciate the desire to help.
Rick, W7YP