Upgrading to SmartSDR 1.9.9 stuck on UPDATING SOFTWRE

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  • Updated 3 years ago
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Both the radio and the GUI seem to be stuck on UPGRADING!  It has been sitting there for an hour now, but wanted to know what am I looking at if I just power the radio off then back on. Obviously I have to exit the SmartSDR on the computer as well.

And the radio had been off until I went to upgrade.

Steve G./N4TTY
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Steve - N4TTY

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Posted 3 years ago

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Dave - W6OVP

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Same here. I rebooted both and all is well. -Dave
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Bill Roberts

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Yes. My upgrade to 1.9.7 froze. I rebooted radio and PC and all was well.
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Tim - W4TME, Customer Experience Manager

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If the radio hangs during one of the processor restarts, just power cycle the radio and it will (a) finish the firmware update or (b) allow you to re-updates the firmware successfully.
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Steve - N4TTY

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I did a power cycle, but now I'm faced with another issue!

Both my desktop and my laptop seem to want to assign the Flex VSP ports to COM5 and COM105.  Not sure how this really happened, just seems to coincidental.  But the ports on the desktop show an error loading when viewed with device manager, and CAT shows COM5 loads with an error as well in the CAT GUI.  All the VSP ports seemed to have been working fine before I upgraded, so not sure what is going on.
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Tim - W4TME, Customer Experience Manager

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I think it is time to cut your losses and open a HelpDesk support ticket.
(Edited)