updating software

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
How long does it take for the SmartSDR v1.4.16 to update the Flex 650 hardware. Mine has been going now for an hour and still has the message UPDATING HARDWARE on the display on the front of my Flex. I'm now in Panic Mode!
Bill
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Bill

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Posted 3 years ago

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Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

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Official Response
Bill - No more than 5 minutes or so.  Do what Winston recommended.  Power off the radio and restart it.  That should complete the firmware update.  If not, please submit an HelpDesk support ticket so we can troubleshoot and resolve your issue.  

For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp...
(Edited)