Update to 1.10.16 fails. Tried the instructions in the release notes and now my radio is a BRICK

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  • Problem
  • Updated 3 years ago
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  • (Edited)
I read the release notes before I tried to update the radio from 1.9.13 to 1.10.16 and saw the instructions about what to do "on rare occasions" (my ass) when the update might hang.  I should have stopped right there.  I waited an hour before I tried anything after it hung.  Not only do your instructions not work, the radio now sits with a purple indicator saying "UPDATING SOFTWARE" on the 6700 front panel. 

Not only would the radio NOT power down after holding the power button for FIVE MINUTES, it now powers up in "UPDATING SOFTWARE" mode and no version of the software past or present will even recognize the radio EVEN AFTER REBOOTING MY PC MULTIPLE TIMES.  MY FLEX-6700 FOR WHICH I PAID THOUSANDS AND THOUSANDS OF DOLLARS IS NOW A BRICK!!! 

Thank you so much for letting this garbage out the door thinking that a simple caveat would help.  I WILL ABSOLUTELY NEVER TRUST AN UPDATE OF YOURS UNTIL IT HAS BEEN OUT FOR AT LEAST SIX MONTHS.  NOW BE SO KIND AS TO FIX MY RADIO AS I NOW HAVE NOTHING TO GET ON THE AIR WITH. 

At this point you have no idea how absolutely furious I am with this worthless hunk of sheet metal.
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  • Furious beyond words

Posted 3 years ago

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Photo of Rory - N6OIL

Rory - N6OIL

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I'm not sure if this has any bearing on this issue but whenever I do any updates to the Flex I take it off my network switch and plug the ethernet cable direct into my PC I figure this way I have one less thing to cause any problems. When the update is good then I go back to the switch. I never ever had an issue with my 6500 and any updates, knock on wood!   
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Larry da Ponte

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The majority of radio updates I install end in the pink LED of death but I'm always able to recover with a radio reset and retry once or twice.
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Tim - W4TME, Customer Experience Manager

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Official Response

I am sorry to hear you are having issues with the upgrade processes and I can appreciate your frustration.  Experiencing issues like you have encountered during an upgrade are rare and are normally not fatal.  We'll be able to resolve this problem.  

I also am concerned about your issues opening a HelpDesk support ticket.  There are two ways to do this; via the HelpDesk's web interface or by simply sending an e-mail to support@flexradio.com.  To expedite getting assistance, I have converted your ticket into a HelpDesk support ticket.  One of our support engineers will be contacting you this morning to address your concerns.

Again, we apologize for your inconvenience.
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Roy Laufer

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Just to show you the absurd coincidences that make like much more amusing...

I have not had a great time with my Palstar AT2KD - the first one arrived with parts missing (feet/bumpers), the replacement unit had a dead switch.

I wrote complaining about Palstar's apparent lack of QC, to the vice president and wife of the President of the company and never received any response.

Yesterday I seemed to have lost all my HF antennas (the Palstar AT2KD just died).

I swapped in another (MFJ) antenna tuner and went to Palstar's web page to see who to complain to, and I saw this glowing review on the website's front page:

"Mine performed flawlessly...it just sits there and works"

So, Robert can be impressed, just not with his 6700?

I've had my own bricked Maestro and such, but FRS has been outstanding in their rapid and helpful support.

Palstar, not so much.

We all have our own unique points of view.

Vy 73,
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Ned K1NJ

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  Well, never been bricked or even hung-up during an upgrade, but should that happen, I'm
confident that Flex would be responsive.

Ned,  K1NJ
(silent majority)

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