Update to 1.10.16 fails. Tried the instructions in the release notes and now my radio is a BRICK

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  • Problem
  • Updated 2 years ago
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  • (Edited)
I read the release notes before I tried to update the radio from 1.9.13 to 1.10.16 and saw the instructions about what to do "on rare occasions" (my ass) when the update might hang.  I should have stopped right there.  I waited an hour before I tried anything after it hung.  Not only do your instructions not work, the radio now sits with a purple indicator saying "UPDATING SOFTWARE" on the 6700 front panel. 

Not only would the radio NOT power down after holding the power button for FIVE MINUTES, it now powers up in "UPDATING SOFTWARE" mode and no version of the software past or present will even recognize the radio EVEN AFTER REBOOTING MY PC MULTIPLE TIMES.  MY FLEX-6700 FOR WHICH I PAID THOUSANDS AND THOUSANDS OF DOLLARS IS NOW A BRICK!!! 

Thank you so much for letting this garbage out the door thinking that a simple caveat would help.  I WILL ABSOLUTELY NEVER TRUST AN UPDATE OF YOURS UNTIL IT HAS BEEN OUT FOR AT LEAST SIX MONTHS.  NOW BE SO KIND AS TO FIX MY RADIO AS I NOW HAVE NOTHING TO GET ON THE AIR WITH. 

At this point you have no idea how absolutely furious I am with this worthless hunk of sheet metal.
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WA4FOM

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  • Furious beyond words

Posted 2 years ago

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Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

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Official Response
Bob,

I am sorry to hear you are having issues with the upgrade processes and I can appreciate your frustration.  Experiencing issues like you have encountered during an upgrade are rare and are normally not fatal.  We'll be able to resolve this problem.  

I also am concerned about your issues opening a HelpDesk support ticket.  There are two ways to do this; via the HelpDesk's web interface or by simply sending an e-mail to support@flexradio.com.  To expedite getting assistance, I have converted your ticket into a HelpDesk support ticket.  One of our support engineers will be contacting you this morning to address your concerns.

Again, we apologize for your inconvenience.
(Edited)