Update Issue or me

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  • Question
  • Updated 2 years ago
  • Answered
Problem loading new SmartSDR firmware to radio. I started the new version SmartSDR firmware update and the yellow process indicator bar went to 100% and stopped. The flex 6400 on/off indicator flashes three times then pauses about a second and repeats.   The radio will not shutdown.  Any help on what I did or how to correct the issue??  Thanks for your help
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Rick l

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Posted 2 years ago

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Tim - W4TME, Customer Experience Manager

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Official Response
Occasionally, the radio will not reboot properly after an upgrade.  There are 6 different processors in the radio that have to reset and reboot after the new firmware is installed and doing a hard power cycle is needed.  I am confident that if the radio booted up and you are able to use SmartSDR v2.2.8, that the installation was successful.

We address this in the SmartSDR for Windows Release Notes.  Here is the text for your convenience:

What to do if the firmware updates do not finish after 5 minutes?  
On rare occasions, the update status may not recognize the completion of the firmware update.  If the radio has not successfully completed the firmware updates after 5 minutes, power off the radio by pressing the power button. The firmware update should complete normally.  Note: While this should be extremely unusual if a single press on the power button does not shut down the radio, remove the DC power source from the radio to power down all processors.  Restore DC power and reboot the radio. 

Note: It would be rare that a single press on the power button did not shut down the radio.  If this occurs, remove the DC power cable from the radio to force a power down to reset all processors.  Wait about 5-10 seconds and restore DC power and reboot the radio.  The firmware update should complete successfully.