Unable to make a SmartLink connection on iPhone

Hi Bob,

SmartLink only works from outside of your network. Try on 4G cellular or another wifi away from home and see if it works. 

Ria

Ria, I forgot to mention that all connections were attempted in the 4G environment away from my home network.  When I am close to my home network I can get a non-SmartLink connection using the iPhone which tells me that the basic software functions are good.

Bob

Just a few things to double-check:

1) by "registered" V.2.0.17 software, do you mean that you went through the process of registering it at the radio site, pressing the PTT / CW key when requested, and getting the sweet alarm tone?

2) Are you sure that you are using the same log-in method (Facebook, Google Account, etc. and ysername & Password on both the rig and your Smartlink setup on your phone?

3) What does it say on your Setting page when you click the "Check SmartLink Status" button?  Does it list your Call, Login email address and tell you that the login is Confirmed?

4) Did your UPnP or Manual port forwarding work correctly at the home station router?

5) Have you done the power-down and cold restart of the rig since installing and registering the new software?

6) If you have set your local router's DHCP "Reserved IP" so that your rig always receives the same IP address, you can try setting your SSDR-IOS Settings>LAN Mode to "Fixed" and enter your rig's constant IP Address in the "Network" Line.  That seems to help some connections.  (This is what I do on my system.)

Hope this helps,

Ken - NM9P

1.  YES
2.  YES
3.  YES however next to Expiration it shows todays date and the current time indicating to me that it expires immediately.
4.  YES
5.  YES
6.  YES

Bob, KN4HH

I am having the same problem on an iPad with no 4G, just wifi. Irt hangs in "Discovering" when I try to connect through SmartLink.  

I had this same thing happen... I don't know if my cause was the same as yours but I figured I'd share it. I set up SmartLink after upgrading, and had to do port forwarding through my Airport Extreme. No worries, the Forum had an easy to follow guide. Got the port forwarding set up and tested the link, perfect! For about a week everything was great and I could access from anywhere and LTE is plenty fast enough for one slice and one pan (at least in Anchorage). 

Today I was fiddling around and trying to access from outside my LAN via cell, and I experienced the same symptoms that Bob describes. I could see the radio as an option, but when I clicked on it I immediately dropped back to the SSDR for iOS "you are not connected" screen. I started thinking, and I had lost commercial power to my home this week... sure enough when everything powered back up the radio had taken another IP address, different from the one I port forwarded to. I looked on the forum, found a way to get the MAC address for the radio, set up a static or "reserved" IP inside my LAN for the Flex, and adjusted the port forwarding to go to this permanent IP. Now even with power cycles to all the equipment, when it comes back up the radio grabs its assigned IP, the ports forward, and everything works fine. :-) 

So, maybe look at your port forwarding and if it is to a static IP, check to see if the radio shifted to another IP at some point. Then set up a static IP for the radio inside your LAN and match it to your port forwarding, and if this is your problem then you should be set.

I know Ken mentioned having a "reserved IP" (# 6 in his post), but not necessarily in conjunction with the port forwarding. I just wanted to throw out that the two must match, and mine did initially and then the next time everything got assigned they switched and the port forwarding was no longer valid. 

Hope this helps some,

73
Justin 
KL2D