Unable to connect using smartlink, i usually get a green light, but not always.

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  • Updated 4 months ago
Unable to connect remotely using smartlink, i usually get a green light, but not always. I can connect locally and occasionally through cellular connection after several attempts. My router/modem is a Zhone 6729-w1, my ISP has no clue.. i mean they really have no clue. Neal from flex was unable to figure it out, Moved radio to other house, works fine, problem is no room here for antennas! any ideas?

Kevin
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Kevin King

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Posted 4 months ago

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Kari Gustafsson SM0HRP, Elmer

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Hi, are you connecting from different LAN networks with different routers? When moving to "other house".
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Kevin King

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I can connect from anywhere on the first try when i have moved the radio to my other house, from my office, and from my original house, IOS.
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N8SDR

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Kevin can you run a few speed tests and also a BuferBloat test:

https://www.bufferbloat.net/projects/bloat/wiki/Tests_for_Bufferbloat/

http://www.speedtest.net/

and post results, also  it could be issues with that router as well
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Michael Walker, Employee

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Kevin

You are going to have to get your hands dirty and check out your router.  Log in and look for NAT settings or uPNP settings.  In there will be an entry for 2 ports (port type UDP and TCP).  Make sure they are there.

Once you find them, they will reference the IP address of your radio.  Make sure that is the radio IP address and you can check the radio IP address in SmartSDR.

If you sometimes get a green light and sometimes don't that your ISP isn't helping you and you might want to call them.

Is your radio on any sort of WiFi link to your Modem?  Range, extender, etc?  If so, this will contribute to intermittent connection problems.

Mike 
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Kevin King

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everything is configured properly, shows up like it should, and verified online that the port is opened, TCP and UDP are correct,  ISP doesn't care, they claim its not their problem, and agrees it's set up properly.  The radio ip is proper. also radio is direct connect to router.
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N8SDR

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Please run the the above test, I figured since Neal had been in it it was setup correctly I would like to see the numbers side of the issue. Also run them on your remote connection as well, will need to see both sides of things 
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Kevin King

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I just got to the radio and the test were pretty good, download @ 66.5 Mbps, upload @ 5 Mbps and ping of 21 ms..
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N8SDR

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Did you run the BufferBloat test , need to know that as well. 
Need the scores from that test, use http://www.dslreports.com/speedtest
once it finishes it will score your connection. Also have you run the test on the device your using to connect back to your SDR.
(Edited)
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Kevin King

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Bufferbloat= A+