Trying to use Smartlink over Hughesnet Generation 5 Satellite link but can not get past the RED test Failed light

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Need help setting up Smartlink on a Hughesnet Generation 5 satellite link for the internet. The system uses a Modem/WIFI router (HT2000W built by (or for) Hughes). My first setup had the HT2000W hooked to a Netgear WIFI router. That setup did not work with Smartlink. It worked the 6700 OK, been using it for about 6 months without a problem. After reading some of the posts on the forum in the last few days I decided it was time to get rid of the Netgear modem and use the WIFI router on the Hughes modem. After a day of moving modems, rewireing and then setting every thing back up, when I tried Smartlink again I still got the RED failed message. I know just enough about the internet setup stuff (TCP, UDP, IP, addresses, etc.) to be completely dangerous when left alone at the keyboard.
I do know that UPnP is enabled on the HT2000W and I have attached a picture of the initial Hughes WIFI settings. I also tried the Manual Port Forwarding routine, and it also failed. Not sure if I got the 4493 and 4494 in the right place or not.
So I really need some ideas and guidance now. I will try to answer any/all questions as intelligently as I can.
Thanks Al, N4AB
    
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Al

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Posted 1 year ago

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Tim - W4TME, Customer Experience Manager

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What is interesting is that your WAN address is in the 100.125.116.192 subnet (public IP), but your DNS server is on a private IP (192.168.0.0) this is very unusual.  There could be some interesting network to network routing or NATing going on in HughesNet.

In addition to that, a sat link for using SmartLink is going to be challenging if you get it working.  The long latency and highly variable jitter for a sat link is not going to provide a good connection experience.
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Dan -- KC4GO

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I tested ATT 4G many times and worked in Florida, have no satellite to test against, but as Tim said and for another life I would guess jitter and latency would kill it. 
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Kevin K4VD, Elroy

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Hi Dan.

Is your radio on the 4G side or is your client on the 4G side? In my case, the radio is on 4G. It, along with satellite are the only viable Internet solutions available to me.

Kev
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KY6LA - Howard, Elmer

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I tested it on ATT 4G in the USA and Orange France 4G. Both on client side. No issues
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KY6LA - Howard, Elmer

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BTW. MY guess is ur having aDouble NAT ontheserver-radio side
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Kevin K4VD, Elroy

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Yep. That's where the problem seems to be... radio side. Too far from the switch for DSL (got 56 Kbps when I tried) and not enough customer density for fiber. The good with the bad. I think I'll take my troubles and fishing pole and head out to the dock for the afternoon. :)
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Steve K9ZW, Elmer

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Personal past experiences getting near-real-time applications to work via Hughesnet, Bluesky and other satellite internet options have been very frustrating.  I found that even after extensive work to optimize they would change conditions/settings/latency/jitter and leave the efforts for naught.

There is a lot of buffering in these systems.

A good rule of thumb seems to be if you can whip out your iPad and FaceTime/Skype without the MaxHeadroom head shakes and stuttering, you maybe have a chance, that is until the weather is bad...  Net test would be if you can realtime game over the connection.

I have a friend using this that I send SneakerNet (Thumb Drives) to, as despite optimistic statistics he cannot download files.

Wish it were better with satellite internet, as these are very useful networks where others cannot get to, but have their limitations.

73

Steve K9ZW