Trying to get through

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  • Question
  • Updated 1 year ago
Yo! to all of the FlexRadio community. I am new to the community and have read a lot about the geat customer service at FR. I have been trying to reach anybody at FR for the last several days. Calling up to four times a day and never an answer just a recording for which I have two messages without a replay. I am beginning to think that there is a problem at FlexRadio. Can any body help with a way to get a response. Are people realy there?  This should not be so difficult.
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Rick l

  • 15 Posts
  • 1 Reply Like

Posted 1 year ago

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Photo of Michael Walker

Michael Walker, Technologist

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Official Response
Hi Rick

If you left messages on the sales line, they were all returned yesterday by 5pm ET.  I personally talked to 55 people on the phone yesterday, as I log all the calls and answered over 200 emails.  We also do emails at the same time while on the phone, etc.  For the first time in years, I killed the battery on my cordless headset.

A few are off for March Break, but that hasn't slowed down things.

For order issues, you can also email or  Support issues are logged via the support portal.

Sorry, we aren't trying to ignore you and we do want to solve your problem.