Trying to get through

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  • Question
  • Updated 8 months ago
Yo! to all of the FlexRadio community. I am new to the community and have read a lot about the geat customer service at FR. I have been trying to reach anybody at FR for the last several days. Calling up to four times a day and never an answer just a recording for which I have two messages without a replay. I am beginning to think that there is a problem at FlexRadio. Can any body help with a way to get a response. Are people realy there?  This should not be so difficult.
Photo of Rick l

Rick l

  • 15 Posts
  • 1 Reply Like

Posted 8 months ago

  • 1
Photo of Michael Walker

Michael Walker, Employee

  • 318 Posts
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Official Response
Hi Rick

If you left messages on the sales line, they were all returned yesterday by 5pm ET.  I personally talked to 55 people on the phone yesterday, as I log all the calls and answered over 200 emails.  We also do emails at the same time while on the phone, etc.  For the first time in years, I killed the battery on my cordless headset.

A few are off for March Break, but that hasn't slowed down things.

For order issues, you can also email orders@flex-radio.com or sales@flex-radio.com.  Support issues are logged via the support portal.

Sorry, we aren't trying to ignore you and we do want to solve your problem.

Mike
(Edited)