trouble with flex controllers.

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  • Updated 8 months ago
I have had 2 fail in the last 7 months 1st lasted 2 yrs 1 month 2nd lasted 5 months getting expensive.
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wb2ghv

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Posted 8 months ago

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Dave - WB5NHL

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How did they fail?  Flex has provided PNs for the rotatory encoder and push buttons. I have repaired my rotatory encoder, a little tricky but doable.
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wb2ghv

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I"m not a tech guy call 1"st time said shop charges where $99.00 per. so brought 2" 0ne  lasted 5 months.think I be using mouse from here on out.
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Tim - W4TME, Customer Experience Manager

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If purchased new from us, the FlexControl has a 1-year warranty.  I do not see where you opened a HelpDesk ticket for this issue.  You should always do that when  you have a hardware issue.
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WX7Y

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I had tons of problems with mine as well as other USB2 Devices until I decided to try plugging a little Powered USB2 HUB into my computer (ALL USB3 ports) and plugging the FLEXControl into the USB2 HUB.
Works fine as for now.
73's
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wb2ghv

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looks like you have to buy power hub to get them to stay working.
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Tim - W4TME, Customer Experience Manager

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Not true.  USB3 interfaces are more software-defined than their predecessors. What used to be handled via hardware with USB1.1 and USB2 controllers is now emulated using software.  So the quality of the device driver makes a significant difference in the downward compatibility with USB1.1 and USB2 devices.  This is an issue that is not unique to the FlexControl.  We have seen the same behavior with the FLEX-1500 and it is a completely different class of USB device. 

I have had to resort to doing or recommending the same thing that WX7Y has done by using a hardware-based USB2 hub or a PCIe USB2 expansion card to overcome the USB3 interface challenges when there are no USB2 ports available on the PC.  In all cases, it has resolved the USB3 compatibility issues.
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EA4GLI - 8P9EH - Salvador

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Wow... Mine has been rock solid for close to 4 years. Been using it since I bought my 1500. It's there any maintenance we can do to improve the durability?
Also, what failed in yours? Encoder?
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Tim - W4TME, Customer Experience Manager

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Is there any maintenance we can do to improve the durability?

Not really.  I have one of the very first ones made and it is still working well.  It is connected to a USB2 port and I do not "fast spin" the knob to make large frequency changes very often; I use the mouse to click tune (it's faster).
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EA4GLI - 8P9EH - Salvador

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Good to know. I thought maybe we need to lubricate the encoder or clean up some contacts.
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wb2ghv

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mine worked good for 2 yrs them fail after computer crashed.them brought 2nd one lasted 5 months.
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KC2QMA_John

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The wear on the Flex Control depends on the user, If the user is a bit more hard on the buttons and encoder it just wont last as long. That being said the parts for the FlexControl are easy to get and replace you just have to be careful with your soldering/de-soldering skills.


The main weakness with FC is the light duty encoder it does not offer good lateral support and with the large VFO knob it puts a good deal of stress or torque on encoder shaft. This encoder was designed for a small knob that’s why I try to be as gentle and light handed with the FlexControl as possible.


I too wish the Flex Control was built more heavy duty. I would have used heavy duty industrial grade Encoder and buttons, “Think Military Grade” something built to last. I guess there can always be a “FlexControl II”. What I would love to see is a dual VFO version called the “FlexControl Duo” with 6 buttons, 6 small encoders and 2 heavy duty VFO encoders all assignable with the control panel setup. Well I can always dream...

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Bill -VA3WTB

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That would work,,at 3 times the price....
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wb2ghv

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I"m not a tech guy call 1"st time said shop charges where $99.00 per. so brought 2" 0ne  lasted 5 months.think I be using mouse from here on out.
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Tim - W4TME, Customer Experience Manager

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If purchased new from us, the FlexControl has a 1-year warranty.  I do not see where you opened a HelpDesk ticket for this issue.  You should always do that when you have a hardware issue.
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Ken - NM9P, Elmer

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I really love my Flex Control Knob, and would not run a Flex-6000 series without it, unless I had a Maestro or MIDI Controller with a tuning knob.  I have a large MIDI unit that I can run, but the Flex Knob is so small that I can shove it about the desk wherever I need it in a second.  It can't be beat.

I got mine with the 6500 4+ years ago and ran through 2 of them in just a few months - the control got stiff, the action was rough, and main control button wouldn't work anymore. 

Frustrating, yes, but Tim and the rest of Customer Service were extremely helpful both times. 
I have been running #3 for over 3 1/2 years without incident.
They are tops in service in my book.

Ken - NM9P