Trade-in issues

  • 3
  • Problem
  • Updated 2 years ago

I shipped my Flex 6500 to Texas as a trade in on Feb. 5th, 2018. It arrived at Flex Feb. 8th, 2018. The Help Desk Ticket showed it's arrival and all was fine, or so I thought. I kind of forgot about it, fast forward to March 10th, 2018. I received the invoice for the new Flex I ordered but there was no mention of my trade in. I emailed on March 11th per the instructions in the invoice asking about my trade in credit but got no reply. On March 13th I asked the Help Desk the status of the 6500 trade in. They did respond and said the radio had a problem. At this point Flex has had the radio over a month and this is the first mention of a problem. I was worried, the radio was working perfectly and in near mint condition the day I sent it to Flex insured UPS, original factory double boxes and packing.

It has been 8 weeks now and I am still waiting on a resolution. I have asked many questions via the Help Desk but never really get much information. I also tried calling Flex but the only options on their automated system is sales, accounting, shipping and operator. The operator option does not work.

I have tried to be patient but 2 months seems excessive to me. Also the fact that Flex never notified me about the alleged problem with my 6500. I am very frustrated at this point and getting any useful information from Flex has been difficult. Unfortunately it seems like the Community is the only way to get attention about a problem. I am sure this is a isolated incident but when it happens to you it's no fun.

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Ross W8TZ

  • 23 Posts
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Posted 2 years ago

  • 3
Photo of Ron Morgan

Ron Morgan

  • 27 Posts
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My experience was beyond perfect. Matt gave me 2 choices: send in my 6500 for evaluation and credit for a 6600, or order the 6600 and return the 6500 for credit after my new rig arrived. I chose the 2nd option and kept my station active. Credit to my CC was swift and communications was ongoing.
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Lewis Cheek

  • 5 Posts
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My trade was received and processed within a couple of days, however I did make sure credit was posted to my account along with my deposit so paperwork was in order prior to invoicing for new Flex.

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Rich McCabe

  • 1122 Posts
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Yea 2 months is long but the time taking to get it on the bench for checkout to approve your trade-in sounds normal to me. 

I would fill out a help desk and tell them to CALL you.

My experience is good with trade-in.

Photo of Ross W8TZ

Ross W8TZ

  • 23 Posts
  • 4 Reply Likes
I traded my 6300 2 years ago and the experience with Matt was exellent. That was the reason I decided to trade again. I don’t remember exactly how long it took to be credited for the 6300 but it wasn't very long.
Photo of K5ROX


  • 128 Posts
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Flex needs to talk to Ross..... very soon.
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Bill -VA3WTB

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Rose claims he has been stone walled by Flex, I'm sure it will get attention.