A few weeks ago, after rebooting my 6500, it started giving me an error message on the front panel display. I sent an e-mail to Flex quoting the error message and received a fast response from Tim that evening explaining that it needed to be sent in. Fedex delivered it and Flex notified me within one hour that they had the radio. Part of the repair needed to be done at their manufacturing facility. For Flex that’s just 2 miles away – made in the USA – thank God!
Throughout the repair process Flex kept me updated which including an e-mail on Saturday from Brent, one of their technicians. I should have the radio back tomorrow. I’ve been discussing this repair incident on the air with some friends. Steve, K3WKM, owned a K3 and an Anan. Steve just sold the Anan explaining “too much software updating and a lack of support for less technical operators”. After hearing how Flex handled my repair incident, and a Flex demo by WO2X, he decided to sell the K3 and he just ordered a 6500!
Life without my Flex was like going through withdrawal. My backup TS-930 just wasn’t any fun. On a positive note, without the radio I got lots of “honey-do” jobs done so the wife was very happy!
I just wanted to publicly thank Tim and Brent for taking a
personal interest in getting my radio back to me, and keeping me updated
throughout the process. Such updates definitely lessen the separation anxiety
and assure the customer that your radio isn’t forgotten, sitting on the shelf.
This is one reason why I chose Flex, a second time, over Anan or the “big three”.Kenwood, Icom and Yaesu are you reading this?