Thank You FLEX!

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  • Praise
  • Updated 3 years ago
A few weeks ago I posted that my front panel display on my 6500 seemed dim.  Over the next few days it continued to dim, until it was no longer visible. I contacted Flex (Dudley) and we both agreed that the display module was probably the cause. Initially, I wanted to replace it to avoid the cost of shipping (and insuring) my 6500. Dudley suggested that I remove the display PCB and just return that piece. We scheduled the service for this past week while I'd be away on business. I shipped it last Saturday for delivery Monday morning and I included a Fedex Next Day shipping label for the boards return. The repaired PCB was back in my hands the following Thursday - that's just 3 days at Flex. For anyone out there who is considering purchasing a Flex radio, I'd dare you to find any other manufacturer who is this dedicated to keeping us on the air! My BIG THANKS to Dudley and Gretta who have once again reminded me why I bought a Flex radio! This company really keeps the "customer" first when it comes to "customer satisfaction"
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Posted 3 years ago

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Photo of Neal - K3NC

Neal - K3NC, Elmer

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No one can compare to Dudley and Tim! Best (and smartest!) in the bidness!
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It's nice of FRS to allow one to open it up and make a repair w/o voiding the warranty. I pulled the covers on my 6500 to look it over when first purchased, the build quality is commercial levels if not industrial. 
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My 6500 just went out of warranty, so I did not have any concern about opening the radio. I can understand FRS's concern while a radio is in warranty, with the risk of someone who is not qualified to work on service mount technology, accidentally making matters worse. Removing the display was very easy.
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When you go thru the proper (common sense) channels you can even talk to a human!

!!!!  FLEX  !!!!! 
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David Decoons wo2x, Elmer

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Great news Bob. Glad you are back on the air.

Will call you later this morning.

Dave wo2x