Survey results?

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  • Updated 2 months ago
Just wondered when we will get the results of the Flex-feature survey, I am very curious :)

Anyone any insights?

Volker
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Volker Geith

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Posted 2 months ago

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Bill -VA3WTB

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The survey is only a small sample of the community. Only around 25 out of 5000 members replied.
I wonder if this info will only be for internal use?
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Don - kx9q

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I think you would be hard pressed to justify that there were only 25 respondents.  
(Edited)
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Gary NC3Z

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So the "official" Flex e-mail says they had "thousands" but you state very authoritatively there were only 25. Where is the disconnect, as that is a very large discrepancy. Make me wonder ............
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KY6LA - Howard, Elmer

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@Bill

We here did. You source this misleading nonsense that there were only 25 replies?
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Dave - W6OVP

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Read the comments in this thread...
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Volker Geith

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Only 25 replied? So many people complained regarding v3... They should have filled out the survey :/
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Al / NN4ZZ

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Hi Bill,
Curious about your thought that only about 25 took the survey. Was that based on the post asking about it here on the community?

Al / NN4ZZ
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Burch - K4QXX

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The survey was sent via email to people who had bought from Flex.  I know several friends that have purchased new Flex radios and have never been on the community. 

Bill, curious as to how you know how many people filled out the survey?
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Dave - W6OVP

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>I know several friends that have purchased new Flex radios and have never been on the community.

And I have several friends who have Flex radios but who have never bought direct from Flex. They are also a vital part of the user base who if pleased help hold up the price of the products.

Seems like the survey if properly done should have generated at least a few hundred responses. To make decisions based on only 2 dozen responses is a joke.
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Bill -VA3WTB

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Sounds like some have taken my comment literally. When I said that I simply counted the number of people on the community who said they replied to the servay. my point really was meant to say that the community is a very small group compared to the customer base.

I hope that clears up your confusion.
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Dave - W6OVP

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Strange that no one challenged that number earlier and let the confusion build to this point. That would mean we still don't know how many answered the survey...
(Edited)
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Bill -VA3WTB

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If you read up further you see a few asking how I arrived at that number, I decided to explain it.

We will not likely know how many responded other then Flex saying it was in the thousands.
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Dave - W6OVP

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Guess I missed that. Where did Flex say it was in the thousands?
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Bill -VA3WTB

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Dave, from Flex in response to the servay.
And The Survey Says... Dear Flexers, Wow! We are overwhelmed by the response to the survey. We had thousands of individual submissions, half of which had free form responses.
(Edited)
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Dave - W6OVP

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TNX. That's good news. Hope it results in a new focus of effort.
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Roger, W6VZV

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My guess is never.  Why would Flex want its competitors to know what its user base wants?
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Lucas - W6AER

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That is what I was thinking. And I guess I was one of the 25, since I actually filled it out. If the K4 rumor and specs are true, much of what I asked for is in this radio ironically. Looks like Elecraft did their homework I must say. 
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Bill -VA3WTB

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Yes they had to do something or be left behind, nice to see Elecraft finally advancing.
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Burch - K4QXX

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I agree.  When I filled out the survey I never thought the results would be made public. That would just get people wound up if their "wants" aren't high on the list.
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Bill -VA3WTB

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I know there are other ways to do the servey other than the community. All I did was count the people who said they filed it out from the community. Of cource some may not have said they filed out the the survey. So lets say even a hundred from the community out of 5000 memebrs is my only point for those taking me to task for not being number factual. And I'm not.
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Bill -VA3WTB

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I understand it was anounced at the Flex dinner that the survey results will be published. Thousands responded.
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Burch - K4QXX

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My guess is that only a small percentage of Flex owners are on the community.  I have 3 ham friends that own Flex radios that got the survey in email and none of them participate in the community.  I would say there is no way to even guess how many took the survey and I really doubt flex would post the results.  I am just glad they provided the survey which shows they are listening to their customers.
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Steve K9ZW, Elmer

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I'm not certain the survey results are intended to be for the community.  

Guessing that they will be part of a (hopefully continuous) process with a lot more than a survey driving end decisions and planning.

I'm kind of thinking we collectively may have made assumptions about where the data would be going and if it would be released.

73

Steve
K9ZW
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Steve K9ZW, Elmer

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Speaking of Surveys - Dustin N8RMA has done a lot of work doing an interesting survey on our hobby - https://k9zw.wordpress.com/2019/05/16/check-out-dustin-n8rmas-2019-state-of-the-hobby-survey-results/

Worth a look.

73

Steve
K9ZW
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Douglas Maxwell

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Zero Beat CW - 29.3%

All Mode Squelch - 26.7%

Resolve Thumb DV dongle for D-Star - 13.9%

Integrate Rotor Control into SmartSDR - 33.4%

SmartLink sharing to allow multiple SmartLink accounts for a single radio - 24.9%

Add Maestro control function to SmartSDR for Windows - 39.1%

Voice Macros - 44.6%

Record Audio from SmartSDR for Windows to desktop file - 47.9%

Integrated antenna switch control - 45.7%

Band edge markers on panadapter - 51%

CW transmit while in SSB mode - 18.6%

Upgrade radio remotely over SmartLink - 29%
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Douglas Maxwell

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Why 29.3% would want zero beat cw is beyond me, I think the panafall is the best zero beat cw indicator I've ever seen.
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Douglas Maxwell

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Also no mention of the 'other' category winner. I personally know of 3 entries that asked for no new features until bug fixes have been addressed.
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Al / NN4ZZ

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AutoZeroBeat —. Details here:

https://community.flexradio.com/flexr...

Regards, Al / NN4ZZ
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Douglas Maxwell

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The point of auto zero beat is for radios where you cannot 'see' the signal. In the situation where you cannot see the signal, this feature helps ops tune to their own sidetone frequency if they cannot judge it tonally. With a flexradio you can see the signal, so when you want it, just point the mouse at the point of the signal and left click. Its just as easy with your finger on the touch screen, if you miss, (because you can see the signal point you know you have missed) then just drag with your finger until its on the signal point. I just don't get why you want an extra step after doing this? Why not just zoom in a bit before signal selection if this is a problem?
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Al / NN4ZZ

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PowerSDR has had this option for years, it’s a time saver for C W Skimmer user where it has to be dead on to decode.

Not sure I followed the “extra step” comment since when the option is enabled, a single click or touch would be all that is needed. More comments about it from the PowerSDR users in the idea.

Regards, Al / NN4ZZ
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Douglas Maxwell

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I'm guessing that in all cases any auto feature would just tune to the strongest signal within a given window. I'd rather just select the one I want on the screen. I now understand the purpose, but wouldn't use it myself. Thanks for the explanation.
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Douglas Maxwell

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The survey responses said that the most important desired enhancements were to provide additional noise mitigation, as over 80% of respondents rated this with either a 4 or 5 on the scale of relative importance to them.

 

The second and third most important issues were pre-distortion (69.4% rated with either 4 or 5) and to resolve the DAX issues (62% rated with either 4 or 5) .
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Al / NN4ZZ

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Adaptive pre-distortion is something that may have ranked high because of the way it was presented. Almost everyone would say a clean signal is a good thing. But since the 6xxx rafios are good in this respect already, maybe it should not really be that high on the list compared to everything else.

Perhaps a survey where the top 10 or 20 ideas get ranked from #1 to #20 would provide better insight as to what users value most.

And it would be good to include a few of the top voted ideas on the community as well. For example, Auto AGC-T is #1 by votes but didn’t get included on the survey.

Regards, Al / NN4ZZ
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Bill -VA3WTB

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Of course there will be some saying the survay is flawed and more surveys need to happen. I think this survey told Flex what they needed to know and it speaks for it's self. the results are in.
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Douglas Maxwell

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The questions were created by Flex, not the community. So Flex now have the answers to their own questions, they do indeed now have what THEY needed to know. As noted, they didn't bother with the results of 'other' category which was for customers own ideas.
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Bill -VA3WTB

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As they stated when the survey started, from their data base they selected the most asked for things.

Remember, the servey is for flex data, now they have a good understanding as to our wants, they will move ahead.
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Douglas Maxwell

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I see, so this info is for Flex benefit, not the users.
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Bill -VA3WTB

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Douglas, nothing to see here, From a busness stand point of course it is for them. It is a great thing they asked us for input and thousands responded. And they even published the the results of the survey.

As I stated, there is alway someone not happy with the efforts made.
I have nothing more to add to this, hope you enjoy the benifits of the survey.
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James Whiteway

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I agree with Bill, the questions that were in the survey appeared to me, to be taken from things posted here on the community. Not just something FRS made up.
So, to me anyway, it appears that FRS has taken a step in the right direction.
And yes, it will benefit FRS, because if they do indeed implement and/or fix the features and functions that they listed, ( I categorize my pet peeve ANF with Noise Mitigation) then it will benefit both FRS and it's customers and future customers.
And I have yet to see any other manufacturer of Amateur Radio equipment ask their customers what they wanted or felt needed to be fixed. Most either wait till there is a huge uproar from customers and fix things or just ignore them and introduce the next version of their radios that may or may not, have the same issue(s) as their previous radios.
James
WD5GWY

 

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Douglas Maxwell

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I don’t agree with Bill as they didn’t publish “all” the results. The “other” section where if their questions didn’t meet user requirements you were allowed free input were not even commented on. Meaning if Flex’s suggestions were nonsense then the results are nonsense.
(Edited)
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W1MSG

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Record Audio from SmartSDR for Windows to desktop file - 47.9%

Came in second on the survey, go figure, people have been asking for this since the first release. If this had been added in 3.0 I would have upgraded. Until it is added I wont be wasting my money. 

Band edge markers on panadapter - 51%

Really that was number 1 on the survey .. Didnt you have to know band limits when you took your license test ... Guess what !! If you are beyond band limits you wont be able to transmit, unless you have the MARS mod..
(Edited)
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Don - kx9q

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TNF (permanent) makes for great band edge markers as well as markers for the sub bands.

Don - kx9q 
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Pat - WH6HI

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Yes, but when turning around the band it is a great reminder of where you are in the band.
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Bill -VA3WTB

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That is why I have used TNF for band markers for a long time now,,that solves that problem.
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Pat - WH6HI

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Me to, but would like permanent ones....
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Al / NN4ZZ

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Surveys are complicated, and depending on how questions are worded they may not provide the best insight. Often a followup survey can be helpful. Ranking ideas as to how valuable they are may not reflect the users feelings on priority

Perhaps a survey where the top 10 or 20 ideas get ranked from #1 to #20 would provide better insight as to what users value most. Users could even just pick their top 10 from the list.

And it would be good to include a few of the top voted ideas on the community as well. For example, Auto AGC-T is #1 by votes but didn’t get included on the survey.

Regards, Al / NN4ZZ

https://community.flexradio.com/flexr...
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Neil D Friedman N3DF

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A truly random survey, that had predictive statistical value for the remainder of users not surveyed, would be even better. 
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Steve K9ZW, Elmer

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Be clear this is a “speak up” survey, with complications of rated/ranking method and surveying biases.

The sample size is quiet good.

Interpretation of a smaller rated is the basis for many a doctoral student’s thesis.

Relative ranked results are a guideline to factor with non-survey inputs, cost/benefit considerations and marketplace realities.

This dataset is drawn largely from established customers who face a different set of choices than prospective customers.

Like quantum studies, the suggestive aspect of asking questions with enough detail to be answerable changes the potential responses gathered.

Within the limits of the sampling and population preselection the results have utility.

Once tempered with other inputs the usefulness rises.

Whether they provide the information and results to steer a product line — hmmm — well maybe not so much.

It is really awesome that FRS shared the results with some detail.

Knowing that they’re smart enough to consider an established customer rated survey as just part of the things they consider to manage their product is doubly awesome.

As a cautionary word, reading more into the survey and putting your own expectations on how FRS should run its business will undermine the trust in the community FRS feels good so they can share results. Public Product Road Maps ended because the reflector and community imagine themselves as overseers rather than consumer with purchase limited interests. We, by our purchases, have agreed to ride this bus together, knowing their is only going to be one bus driver.

Again many thanks to FRS for sharing their results!

73

Steve
K9ZW
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Al / NN4ZZ

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Agree Steve, glad to see Flex asking for our input and sharing the results. Hope they continue the survey process in the future. Also agree that surveys are just one tool and can be constructed in different ways. . They are only one factor in deciding what to do along with all of the other internal factors, ideas, ROI, and priorities.

Yes, thanks to FRS!

Regards, Al / NN4ZZ
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Neil D Friedman N3DF

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I'm not saying this survey does not have real value, I'm just pointing out that it has no predictive value as to the feelings of non-respondents as it is not a random sample. 
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Craig Williams

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Arrived this AM. Check your email.
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Gary m0gme

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   I'm not a contester, just regular radio user and dxer. What came top of the survey were in the right order, for me. Its frustrating to here all the time how this old radio and that old radio has better NB and NR than my 6500, it seems like every new radio technically has better NB/NR! About time something is being done about it.
     I don't want to share my radio, so version 3 has nothing for me, I don't use my radio remote and don't need knobs(Maestro), just let me filter out the noise as well or preferably better than users of other makes of radio.
     


   
      
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Wim

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In the mail today, we got the results:

The following results help us understand where the true value is for FlexRadio owners. While we will not be able to address all of these things as quickly as we would like, this information is invaluable in helping us make well-informed decisions as to how we prioritize and allocate resources most urgently.

 

The survey responses said that the most important desired enhancements were to provide additional noise mitigation, as over 80% of respondents rated this with either a 4 or 5 on the scale of relative importance to them.

 

The second and third most important issues were pre-distortion (69.4% rated with either 4 or 5) and to resolve the DAX issues (62% rated with either 4 or 5) .

 

We were not surprised to see the desire to resolve the longstanding DAX issues to improve performance and stability, and work is already underway here to address this; however, the survey was very helpful in revealing the relative importance of noise mitigation and pre-distortion. We have heard these messages loud and clear and have already begun discussions on next steps to make improvements in these areas of performance.

 

This does not mean that we won’t devote any resources to the items that did not receive the highest response rates, as we will always look for opportunities to improve in these areas as well. FYI, below are the percentage of customers that gave a 4 or 5 rating to these other items related to SmartSDR v2 and v3 (in survey order):

 

Zero Beat CW - 29.3%

All Mode Squelch - 26.7%

Resolve Thumb DV dongle for D-Star - 13.9%

Integrate Rotor Control into SmartSDR - 33.4%

SmartLink sharing to allow multiple SmartLink accounts for a single radio - 24.9%

Add Maestro control function to SmartSDR for Windows - 39.1%

Voice Macros - 44.6%

Record Audio from SmartSDR for Windows to desktop file - 47.9%

Integrated antenna switch control - 45.7%

Band edge markers on panadapter - 51%

CW transmit while in SSB mode - 18.6%

Upgrade radio remotely over SmartLink - 29%

 

Once again we would like to thank you for your overwhelming support of FlexRadio. We will continue to work hard to advance your radio into the future.

 

73s,

 

FlexRadio Team
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Dave N2OA

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I never even heard about the survey until the Flex banquet in Dayton. I didn’t receive an email with the results either. I only purchased in October so maybe I didn’t make the list....
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James Whiteway

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Check your Junk Mail folder, I've had Outlook (Microsoft Office) dump FRS emails along with others there in the past. Strangely enough, other times, they come straight thru. I have yet to figure out what in a particular email causes it to be tagged as spam.
James
WD5GWY
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N5LB - Lionel B

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The survey was a good thing and I voted based on my operating conditions and then added in the remarks another item that was not in the survey. 

Just last night I was reading an article about National Radio in 1955 or thereabouts and the writer noted that the company asked hams, by way of QST, what we wanted in a receiver.  Out of that came the NC300 and later the NC303, both excellent in their day (prejudiced - I have a primo 303 sitting a foot away).  I doubt either the 300 or 303 met every ham's idea of the perfect receiver, but I suspect they came close for most. 

My point is that not all companies will ask hams what we want, and the ones that do ask try to meet the majority of their customers' desires. I also believe they read and consider the posts in the community.  I believe Flex tries to meet the wants of most and that doesn't always work for me, but, that's the way it is and I do like my 6400. 

I'm glad that I had the chance to contribute my vote.  I hope they can do some of these things.
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Alan, K2WS

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I put the survey results in customer response order. It would be nice to know the sample size.

Provide additional noise mitigation. 80.0%.
adaptive pre-distortion. 69.4%.
Resolve DAX issues 62.0%.

Band edge markers on panadapter. 51.0%
Record audio from SSDR to file. 47.9%.
Integrated antenna switch control. 45.7%.
Voice macros 44.6%.
Add Maestro control to SSDR. 39.1%.
Integrated Rotot control into SSDR 33.4%.
Zero beat CW 29.3%.
Upgrade radio over SmartLink 29.0%.
All mode squelch 26.7%.
SmartLink sharing of one radio 24.9%.
CW transmit in SSB mode 18.6%.
Resolve Thumb DV dongle for D-Star. 13.9%.
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KY6LA - Howard, Elmer

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If there is a clever mathematician in the crowd, they should be able to determine the sample size from the data presented


Sample Size = Z

A/Z = 13.9%
B/Z = 18.6%
C/Z=  24.9%
D/Z = 26.7%
etc

Solve for Z

Have fun....
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NA0B

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The smallest solution for which A, B, C, D, etc and Z are all integers gives Z=2,000.
4,000, 6,000,... are also possible values. Of course this depends on the percentages being reported with only one decimal.

{{a -> 278, b -> 372, c -> 498, d -> 534, e -> 580, f -> 586,
  g -> 668, h -> 782, i -> 198, j -> 892, k -> 914, l -> 958,
  m -> 1020, n -> 1240, o -> 1388, p -> 1600, z -> 2000}}

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k3Tim

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Thanks for the answer.
I am *very* curious the algorithm to find the solution. 
Is it 12 equations  in 12 unknowns, ie. a matrix to be solved?

k3Tim
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NA0B

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Actually, there is another solution with Z=1,000 which is clearly
{a == 139, b == 186, c == 249, d == 267, e == 290, f == 293, g == 334,  h == 391, j == 446, k == 457, l == 479, m == 510, n == 620, 
 o == 694, p == 800}. 

Tim, I will send you a more detailed explanation to your QRZ e-mail address.
(Edited)
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KY6LA - Howard, Elmer

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@NA0B

Glad u figured out that moving the decimal point produced a viable. Solution for the sample size.

Hi Hi.
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KM6CQ - Dan

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I doubt the validity of the 25 number, Flex knows their competition does not believe it. However if “band edge markers”and “record a audio file to desktop”become the top two priorities. Then I will not bother with anymore false expectations.

Dan
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Tom N5MOA

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Provide additional noise mitigation. 80.0%.

Resolve DAX issues 62.0%.

I have zero interest in/need of the others listed.
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Bob Young

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Hopefully Flex will address the issues that are most important to us and begin to focus their limited resources to getting the job done.  If not, I am sure many Flex owners will vote with their feet and buy something else. 
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Bill -VA3WTB

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To help answer this, Flex has already began working on things on the list. There are a few items on the list that would certainly entice many more to move up to V3.
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Gary NC3Z

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Such as?
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HCampbell WB4IVF

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Maestro control of SSDR would entice me to toward V3 for sure!

Howard
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Bill -VA3WTB

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Garry, you saw nothing on the list that would not cause you to upgrade?
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Mike W9OJ

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I might upgrade from V1 if noise mitigation is improved.
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Norm - W7CK

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Are you serious?  Band edge markers on panadapter. 51.0%.  If I'm not mistaken, isn't that on each and every exam?  Simply placing a permanent TNF for your operating class fixes this issue for those that have trouble remembering.

Auto AGC-T would have been nice to have on the survey.

Norm
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Alan, K2WS

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If I’m not mistaken, the iOS version of SSDR already has that feature. Auto AGC-T would be nice. I think the top three FlexRadio survey items need to be addressed first.