SSDR stopped working after windows update today.

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  • Problem
  • Updated 3 years ago
After a windows update today, the flex software no longer is working. It recognizes the radio but as soon as I try to connect, the program stops responding. I have tried rebooting, reinstalling, trying to downgrade, even going back to another time before the update. Still no good. The radio works fine remotely on my tablet, so the problem is obviously with my main computer. I hate windows. HELP!!!!
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Howard Koenig

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Posted 3 years ago

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Tim - W4TME, Customer Experience Manager

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Sounds like you need to back out the update using the restore point Windows makes by default whenever an update is applied.   http://windows.microsoft.com/en-us/windows/system-restore-faq#1TC=windows-7
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Howard Koenig

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I did that.. didnt make a difference.  That was the first thing that I tried
(Edited)
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Howard Koenig

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the ssdr just isnt working.. not the radio.. its the software.. went back to an earlier restore point. same issue.  ssdr sees the radio but when you try to connect, it freezes and doesnt respond.  Im going out for some air.. 73
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Burt Fisher

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Windows is fickle? It never caused anything in the house to just turn off, Flex is a great company but I think you do not consider as much as you should you have to work with Windows, Windows does not have to work with you.


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Howard Koenig

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just an update....  I re installed ssdr again. with radio off ssdr, cat, and dax all come up and dont have the "stop responding" but when I turn the radio on and try to hit the connect button, everything crashes. dont know whether this adds or takes away from my mystery. also, REVO uninstall still does not see any flex software.... :(
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Jim K4JAF

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Had a windows 7 update today but no problems with SSDR.  Which 6K series are you using?  Have you done a hard reset on it?  Let it start up and then hold the start button down again to reset all the parameters in the radio?

Good luck, don't think I have heard of this one before...  73s Jim

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Walt - KZ1F

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I can't believe I just did that.
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Tom--W4FAS

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Recommend you look at my post "Flex 6500 connect problem". A Factory Reset( Push and Hold the OK Button while you Push and Hold the Power Button ) got me back on line.
Good Luck

Tom
W4FAS
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Howard Koenig

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the 6300 only has one button   what else is there to press?   remotely, everything works perfectly..
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Tom--W4FAS

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Hi Howard,
Do a search "Flex 6300 Factory Reset" There is a message from Tim and a message from Gerald that may help you..
Tom
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Tim - W4TME, Customer Experience Manager

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And it is in the hardware manual too.
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Tim - W4TME, Customer Experience Manager

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Power off the radio. Press and hold the power button until the power LED turns white and flashes. Then release the power button
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Howard Koenig

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Ive done several hard/cold reboots (resets)... doesnt matter.... remember, if im remoting from a different computer, the box works fine...... its the windows software...ughhhh
(Edited)
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Rick Hadley - W0FG

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You're right.  It's something in Windows.  I had the same problem a couple of weeks ago.  I also saw the issue of Revo not being able to see SSDR.  I solved it by doing a system restore from a point about 3 or 4 days before I did the update.  I still had to do an uninstall via Control Panel and a full reinstall.  After that, Revo was able to see SSDR and my system has remained stable 24-7 for at least two weeks.  No more patches to Win7 for me.  I'm waiting to test Win10 on two of my other computers and if that proves OK I'll think about trying it on the hamshack mainframe.
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Howard Koenig

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well, already tried going back... let me try to go back further... but you seem to be the first person with a very similar problem. doesnt matter how far back I go... oh well... guess have to wait for Windows 10 to download... any day now....
(Edited)
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Bob - W7KWS -

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You might try uninstalling AND removing  all versions of SSDR. After the uninstall(s), delete the "Flexradio Systems" folder from the "Program Files" or "Program Files (x86)"  folder on the C Drive. Once all traces of SSDR have been removed, reinstall the latest version.

If something has been corrupted which isn't normally replaced during a normal installation, this might resolve it.
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F6EJU

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Thank you for this message. :)))))))))))
The hard reset was the solution after the issue due to windows7 update of yesterday.
The sdr was wrong and did not worked on all my computers.
I also removed all files about smartsdr in c: and reinstalled smartsdr
Best 73  from F6eju  France
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Howard Koenig

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There are no flex files in (x86)... only in program files.. already have done all these things.
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Tim - W4TME, Customer Experience Manager

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Howard - while we normally do not provide operating level assistance via the HelpDesk, why don't you open a HelpDesk ticket and see if we might be able to provide some assistance doing one-on-one support.  I can't guarantee any results, but we might be able to stumble onto something
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Howard Koenig

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ok.. not sure what has happened, but after going back and forth with windows restore, and turning the computer on and off, I am back to normal. everything seems to be working again. I didn't change or delete anything. guess I somehow cleared out whatever was causing the issue.  btw, that revo uninstaller still does not see the flex software... let me reiterate, I hate windows!
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Walt - KZ1F

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Oh join the club brother!
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F6EJU

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Happy for you Howard !!!!!
I am also happy not to have sent back the device to my supplier for nothing.
Thanks Tim for the help.
73
F6EJU    jean claude
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Howard Koenig

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Meci
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Howard Koenig

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ok here is an update to this ever frustrating issue..the problem has struck again..flex software works fine on a remote computer but cant get it to connect on the main system. it sees the radio but when i try to connect, the program becomes unresponsive.    tried all the things i did last time .  even upgraded to windows 10  . same problem  . im starting to think its not windows after all . is there something in the flex box that could possibly be an issue?  why would remote work fine but local software not ?  any ideas? this time there were no software changes or updates. just rebooted the computer and here we go again.
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Stan - VA7NF

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You have described what SmartSDR does when on a different subnet.  SmartSDR should not hang until a timeout but return with some form of "Not Available" message.

Discovery will see the radio and indicate the IP address but SmartSDR will hang if you select that radio.

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Howard Koenig

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it shows not available when im on the remote.  but when im not, it shows it as avaiable..  please explain further.  thanks
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Stan - VA7NF

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This is a screen shot when I disconnect the network cable, power on the radio, then connect the network.  i.e. Radio came up without a network DNS and assigned the base address which is not on the same subnet as my PC. 

If the radio is selected SmartSDR will hang (IP Address is 169.254.6.81 which is not on my network as 192.168.0.xxx, as compared to the following when the radio is started with the network available (See IP Address:) as now 192.168.0.102

Selecting Available will bring up SmartSDR correctly.

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Tim - W4TME, Customer Experience Manager

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This is normal behavior. If you power up the radio with the Ethernet cable disconnected, it will not get a DHCP IP address and default to a link local IP address (169.254.x.x) which is not on your network.  The radio sends out broadcast based discovery packets on your network after you reconnect it and they have the IP address of the radio in them, which is why you see the 169.254.6.81 IP address.  If your radio and PC running SmartSDR do not have IP addresses that are not on the same IP network (subnet) they will not communicate.
(Edited)
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Howard Koenig

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im getting an ip 169.254.170.235 on both the remote and local computers   i guess thats not a good thing?    however  no cable is disconnected   windows 10 is telling me i have no internet access   meanwhile i am typing this message on the computer  so obviously im connected    strange happenings  
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Stan - VA7NF

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@Tim - Yes the IP assignment process is normal, the SmartSDR long wait (appears as hung) could be significantly reduced or eliminated by comparing the target IP address with IPConfig information to determine if it is in the same subnet and/or shortening the time to a timeout condition.

@Howard - You noted your address as 169.254.170.235 - whatever was changed has prevented your 6000 from finding its network DHCP, normally at your gateway address (192.168.0.1 or similar).  That is unlikely your 6000 or windows box. 

(Edited)
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Tim - W4TME, Customer Experience Manager

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You have to have the subnet mask of the host (radio) to properly calculate the network boundary and that information is not available.  Only the IP address of the radio is broadcast.

And a host self assigning a 169.254.x.x IP address is a DHCP fallback mechanism when the host fails to receive a DHCP offer request after sending a DHCP Discovery packet.  The host must be configured for DHCP for it to even get assigned a link-local IP address (169.254.x.x).
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James Whiteway

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If you have a multi-port router, try switching to another port. I had a similar issue and switching ports worked.
Or maybe a hard reset of the router will fix it. Had that issue too once.
James
WD5GWY
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Walt - KZ1F

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How is the radio connected to the pc/laptop? Do you have both wifi and cat-5e to the pc?
The 192.168.x.x is the std non-routable address range managed by a dhcp router. 192.254.x.y is a non-bridged address. So it could be you are directly connecting the pc to the radio (bad) AND have a wifi (via router) connection to it. The two would show up intermittantly as the list box contents is based on serial so if SSDR saw two versions of that serial number it would list the one, as the key to the entry is serial which would be identical. Does that make sense. So I may have given you enough information to know exactly what the issue is or merely explained why I ask those questions....again:

1) how is the pc/laptop connected to the network/radio as the two may well be different.
2) do you have both wifi and cat-5e (ok, or 6) connected on the pc/laptop.
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Howard Koenig

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I am confused.  because everything had been working for months then all of a sudden a few weeks ago something changed.I connected the box to the computer the way the flex instructions stated.  so I know physically things should be correct.but why is windows 10 telling me I have no connectivity? You are seeing this message so I'm obviously online
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Howard Koenig

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walt i am actually 1200 miles  from my station.  i was trying to do everything remotely.  but i dont really remember what the physical set up is because i did it so long ago. if i cant correct it over the internet then i will have to wait till i get home.
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Walt - KZ1F

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Fair enough Howard. I believe you will find you have two connections to the radio, one via your router that serves up 192.168.0.m DHCP addresses. This was the second screen shot. The other connection via Windows itself. You  actually have Windows configured to be, yet another, DHCP daemon. There should only be one on your network. 1Assuming you have a router you need to turn off DHCP on Windows and let the router handle address resolution. Yes, the 169.254.0.0/16 is a Windows assigned IP which is broken. Microsoft calls it Automatic Private Internet Protocol Addressing.

I explained why you periodically see either address, the good 192.168 and the bad 169.254 in the prior post.
(Edited)
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Walt - KZ1F

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If you can remote into your machine you should be able to turn off DHCP on the Windows box.
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Howard Koenig

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  where would i find that setting on windows 10? when i type dhcp it just shows my lan connection but i dont see any setting for it in properties
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Walt - KZ1F

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I don't do Windows. It may well be a default in Win10. I invite someone familiar with Win10 to step up and provide Howard assistance in this. An alternative is turn it off in the router, which I would argue against.
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Peter K1PGV, Elmer

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I do Windows.  I'll try to help.

Howard: Let's start your problem description from the beginning, please (lots of people have jumped-in here, so I'm confused).  Would you be so kind as to describe your network configuration (what connects to what, what's remote and what's local, and when it's remote how it's connected) and what your problem is specifically.

I'm sorry to try your patience this way, but it'll give me the best chance of helping you... if I can!  Networking can be very tricky, even on non-Windows boxes.

Peter
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