SSDR 1.3.8 install problem

  • 1
  • Question
  • Updated 5 years ago
  • Answered

I  just downloaded SmartSDR 1.3.8 and it won't install. The radio shows up with the yellow dot under it. But, wihen I click on the radio and the the yellow Update button, nothing happens. The Windows Task Manager says the three programs (Radio Setup, SmartSDR Alert Helper, and SmartSDR Cat Ver 1.3.8.0) are "Not Responding." I've never had a problem with upgrading before, so it sounds like a bug. I'm running a Win 7 64 bit machine with a Core I7 Extreme processor and lots of RAM, so it's not the computer.
Photo of Bill Robinson, WB6RMY

Bill Robinson, WB6RMY

  • 9 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Martin Ewing AA6E

Martin Ewing AA6E

  • 310 Posts
  • 73 Reply Likes
Try rebooting?
Photo of Jim Gilliam

Jim Gilliam

  • 462 Posts
  • 71 Reply Likes

Please turn off your radio. remove all power, wait a few seconds, and repower. Now, try loading the software. I haven't had your problem, but similar problems until I completely removed all power from the radio and repowered.


Jim

Photo of Bill Robinson, WB6RMY

Bill Robinson, WB6RMY

  • 9 Posts
  • 0 Reply Likes
a bunch of times and also ensured that the firewall was off just in case that was it.
Photo of James Kennedy-WU5E

James Kennedy-WU5E

  • 321 Posts
  • 33 Reply Likes

I installed it without any issues. but I did reboot the radio before hand after turning off SmartSDR and reading the instructions.

Jim

wu5e


Photo of Bill Robinson, WB6RMY

Bill Robinson, WB6RMY

  • 9 Posts
  • 0 Reply Likes
Thanks for all of the suggestions.  One thing I have noticed is that the IP Address shown in the Radio Setup box (169.254.6.240) is not in the range of my LAN (which is a 192.168.x.x range) and there is nothing shown next to Mask. As I understand it, what shows up next to IP Address is supposed to be the address assigned by DHCP.  So, it would seem like there might be a communication issue.  On the other hand, the 6500 shows up under "Radios," so it seems like there is some communication occurring. Any thoughts on that?

Bill
Photo of Al K0VM

Al K0VM, Elmer

  • 606 Posts
  • 102 Reply Likes
Bill,
  A couple of things to try if you haven't already..
1)  Do a reset to factory defaults on the radio.
2)  Try a direct ethernet connection from the radio to the PC and see if it will update that way.  ( assuming that is not what you already have. )

Good luck!

Al, K0VM
Photo of Steve W6SDM

Steve W6SDM

  • 625 Posts
  • 283 Reply Likes
Bill,

What I do when I have run into something like this is first to uninstall everything SSDR, DAX. ect..  Use control panel to do this

One it's uninstalled, run a registry cleaner to get rid of any references.  CC Cleaner is good and it's a free download.  Run it more than once until it scans and comes up with no issues.  This gets rid of residual registry keys that can cause problems later.

Turn your radio off, remove power from the back for a few seconds, and leave it off.

Shut down (not restart) the computer.

When it's back up, re-install SSDR.  Hopefully, it will install without a problem.

One it's back up turn on the radio.

When the radio has booted, start SSDR.

Good luck.

Steve



 
Photo of Steve W6SDM

Steve W6SDM

  • 625 Posts
  • 283 Reply Likes
Also, power cycle your router.  I would do this with both the PC and the radio off, then bring them back on after the router cycles.
Photo of Bill Robinson, WB6RMY

Bill Robinson, WB6RMY

  • 9 Posts
  • 0 Reply Likes
Official Response
Hi Everyone,

It was the router. A quick power cycle fixed it (and hopefully another problem that I'm having with a wireless control for my pool and spa - but that's for another group!).  Thank again.

73,

Bill
Photo of NX6D Dave

NX6D Dave

  • 308 Posts
  • 94 Reply Likes
I think your computer was connecting to the radio through NAT translation in your router.  I would bet that your IP address on the outside world is 169.254.6.240.
Photo of DrTeeth

DrTeeth

  • 1687 Posts
  • 389 Reply Likes
Incorrect sri. 169.xxx.xxx.xxx are self defined IP addresses only given out when there is no other way to get one. Usually a failure to get an IP address from the router.
Photo of Sergey, R5AU

Sergey, R5AU

  • 855 Posts
  • 116 Reply Likes
I have no issues with installation at all:
1. Stop services DAX and SmartSDR CAT 
2. Uninstall previous version via Control Panel (as usual)
3. Reboot
4. Install 1.3.8
5. Reboot Radio with Power Off/On

it`s all folks

Win 8.1  64 Bit  Rus edition
(Edited)

This conversation is no longer open for comments or replies.