SmartSDR CAT not installing - getting the "installer was interrupted before..." msg.

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress

A much faster PC arrived at the shack yesterday, but a bit older. Pentium D (dual core circa 2005-2008) running Win 7 64bit Home premium, with 2GB ram, Radeon 6600 video card. Unfortunately, since this pc was given to me as is, I don't know its history. Nothing was loaded on the machine except Viper antivirus software. All software is updated.

I've successfully loaded SmartSDR CAT on 5 other machines (XP to WIN 7) and did not encoulter "The installer was interrupted before SmartSDR CAT could be installed"  problem.  This is also the error msg in and a similar issue  to an earlier thread:

https://community.flexradio.com/flexradio/topics/smartsdr_cat_will_not_install?topic-reply-list%5Bse...

However, in my case I had never installed SmartSDR CAT before so there was nothing to uninstall. I just got this error screen on the first attempt.

I have tried:

Many attempts to reload it over two days - same error msg.
Uninstalled SmartSDR and reloaded, no help.
Redownloaded the SmartSDR and CAT software - tried again.
Disabled all non Microsoft processes from running.
Disabled the firewall and antivirus SW.
Tried loading SmartSDR CAT in compatibility mode (right click - Troubleshoot Compatibility)

Any other suggestions? Has anyone else seen this?

Photo of Ed - NZ1Q

Ed - NZ1Q

  • 76 Posts
  • 6 Reply Likes

Posted 4 years ago

  • 1
Photo of Chris DL5NAM

Chris DL5NAM

  • 589 Posts
  • 128 Reply Likes
Cant understand: you spent a lot of money for a highend TRX - no money left for modern PC ?
Photo of Ed - NZ1Q

Ed - NZ1Q

  • 76 Posts
  • 6 Reply Likes
Tnx Chris.  You're not married?
Photo of George Molnar, KF2T

George Molnar, KF2T, Elmer

  • 1561 Posts
  • 552 Reply Likes
Have you tried installing with Administrator privileges?
Photo of Ed - NZ1Q

Ed - NZ1Q

  • 76 Posts
  • 6 Reply Likes
Ok, I double checked that. I'm in the Admin account.
Photo of George Molnar, KF2T

George Molnar, KF2T, Elmer

  • 1561 Posts
  • 552 Reply Likes
Not just the Admin account, but with Admin privileges, too. #(*&(@! Windows.

Photo of Greg

Greg

  • 656 Posts
  • 63 Reply Likes
I "ALWAYS" have this problem on my Win8 computer. Never happens on my Win7 systems. Running as admin.....etc. If I am lucky it may only take 50 attempts then out of nowhere...it installs. The last time I think took over 100 attempts. Unable to isolate the cause and not much help is available to resolve it. I dred updating that computer with each new version of SSDR/SmartCat but I have to.

GL
Greg
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9148 Posts
  • 3467 Reply Likes
I have changed this post to a problem topic and converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution.  If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.

This conversation is no longer open for comments or replies.