SmartSDR v1.9.13 and v1.10.8(beta) do not show radio. Worked with earlier versions of SmartSDR

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Hi Everyone,

I'm connecting a 2 year old Flex-6500 to my laptop computer (Windows 10). It is a direct connection with an ethernet cable, through only my laptop's docking station. This arrangement worked fine before with earlier versions of SmartSDR (I think 1.4 and 1.6). But then I had a hard drive failure and decided to take the opportunity to update the software.

I first installed v1.9.13 onto my laptop. When I started v1.9.13, the radio appeared, though I needed to update the firmware and pressed the "update" button to start that process. The radio updated it's firmware, so presumably the ethernet connection was working. Then the radio would no longer appear on SmartSDR. I tried rebooting the laptop, power cycling the Flex, even both. One time when rebooting my laptop it went into a "windows repair" mode which implies the process did something strange to my computer.

I figured there might be a bug in v1.9.13 and decided to install the v1.10.8 which is currently in beta. The radio briefly appeard in SmartSDR and then SmartSDR crashed. I no longer saw the radio. Again I tried rebooting/power cycling everything (even the docking station just in case) with no luck.

Could anyone please suggest something to try?

Many thanks!

Geof
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AA3RQ-Geof

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Posted 2 years ago

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AA3RQ-Geof

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Official Response
I submitted a trouble ticket and got a fast response from Dudley that fixed the problem. Thanks!

As per Dudley's instructions, I did a firmware reset of the Flex- turn the Flex off, press and hold the OK button, and turn on the radio while continuing to press OK. The front panel did a countdown from 5 and I released OK after the countdown was done. The radio appeared in SmartSDR and after re-updating the firmware it operates perfectly fine.