SmartSDR not loading properly

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  • Updated 3 years ago
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just loaded SmartSDR onto new PC running Windows 8.1. no problem loading and it appears to run ok but if i shut SmartSDR down when i try to start it again there is no radio to select in the "Radio Setup" pane. the only way i have found to fix this is to shut the 6500 off, wait a few seconds, then restart the radio and then SmartSDR after which it runs okay. Has anyone else had this problem?
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Don WB3FTQ

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Posted 3 years ago

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Chuck

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I am having pretty much the same trouble as Don with the exception is that I am using Win 7 64 bit.
A 6500 with FlexControl.
Cold start today.
1. turn on computer
2. Start 6500 - Cal cycle good
3. Bring up Smart SDR (noticed that SmartCal is pre-loaded by Windows). No radio appears in the
    Startup tab/radio. Closed the startup window.
4. Recycled power & cal cycle on 6500.
5. Bring up Smart SDR, radio appears and subsequent loading of SmartCAT, DAX,DDutil, goes
    fine as does DM780 & HRD log. FlexControl working just fine.

   I wonder if SmartCAT being preloaded is getting in the way? Looked at other posts but most about a year old.  Radio is less than a week old so upon install it was updated without issue. This just seemed to start after I installed DDutil which has been working without issue.

Any ideas?
Thanks,
W9NWR Chuck
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Tim - W4TME, Customer Experience Manager

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You can remove the SmartCAT shortcut from the All Programs Startup folder and move it to your desktop.  This will prevent it from auto loading at boot up and will test your hypothesis.
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Chuck

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So far, the hypothesis has been proven positive professor. :)
Will continue along that track as the days go on.
Thanks es 73
Chuck -W9NWR
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Tim - W4TME, Customer Experience Manager

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Good. This is positive feedback.  We believe we know what this issue is so I am looking for data to validate our assumptions.  In some cases, the virtual com port service takes too long to start and SmartCAT is dependent on it.  We have added a fix to prevent this condition in SmartSDR v1.4.  In the mean time, manually starting CAT should work.
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Jon W1JDB

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I can validate this behavior as well. I always start SmartCAT and DAX and DDUtil manually before SmartSDR.
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Tim - W4TME, Customer Experience Manager

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Thanks Jon
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Don WB3FTQ

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thanks all 73
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Chuck

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Tim,
I tried 5 times this morning to load SSDR first (No SmartCAT/DAX/DDutil) -- No joy.
I finally looked at my router and saw that LAN port #1 was not lit. (My 6500 connection)
I restarted the computer (Win 7 64 bit) and LAN #1 light came on.
Then tried the SSDR again first.  No Joy.
Then I tried Jon's method of load, CAT/DAX/DDUtil/SSDR, came up fine and all worked perfect.
Will use this method to see if it holds for the next few days.

Do not quite understand the LAN #1 light being out. #4 (my LAN to computer was ok) Was the 6500 not communicating due to it having a problem? I dunno. Once it all gets going it works just perfect.

73
Chuck
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Tim - W4TME, Customer Experience Manager

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There can be a few reasons why the switch port was not illuminated.  If you have a managed switch, and you can access it the management console, it will usually tell you why it is down.  If not, then the reasons are some switch ports can auto partition if they experience a traffic volume that is too high and the port buffer overloads.  If the port is auto partitioned; sending data through it can force it to become un-partitioned.  

Also, a lot of consumer Ethernet switches have this <sarcasm> wonderful </sarcasm> feature called green Ethernet that can power down a port when it thinks it is not in use.  If it does this, the FLEX-6000 will lose link and the Ethernet port on the radio will revert to a disabled state and my not recover properly when link is restored.  My Ethernet switch has the ability to turn this feature off, so I did.

I am not sure why rebooting the PC would have made a difference, but I have seen stranger things.