SmartSDR Mouse Wheel Tuning

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I apologize if this has been asked before but I cannot find the answer anywhere. 

Before I purchased my 6300, I had a 3000 using PowerSDR. One feature I really loved was the ability to hover the mouse cursor over any number on the frequency display and tune using the mouse wheel. This allowed the user to easily step by 1Hz, 10, 100, 1k, etc. It made tuning a breeze. 

This high level of application polish has been neglected in SmartSDR. You can only tune by whatever step value you have set. 

One of the things that set Flex apart was attention to little operating details that made the PowerSDR developers stand out. SmartSDR has lost many of the "smarts" that PowerSDR had and while it is a nicely done program, many thoughtful details are gone. Indeed, many mouse hover and wheel "opportunities" are simply ignored.

Are there any plans to bring this back in SmartSDR?

Please do not abandon your efforts towards those user friendly little features that turn a good application into a great one.
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Brian - K6BPM

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Posted 3 years ago

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Dave - W6OVP

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>Please do not abandon your efforts towards those user friendly little features that turn a good application into a great one.

Right on target, Brian. I complained about this long ago to no avail. SmartSDR appears "industrial" or "Military Contract" compared to PowerSDR which has "Heart".
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Clay N9IO

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Sorry, what am I missing?
My mouse wheel works from anywhere inside the SSDR screen. Flex 6300.
I use it all the time.
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Bob G W1GLV

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If you're not familiar with PowerSDR, you don't know what he's talking about.
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DrTeeth

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@ Clay

"Brian - K6BPM" explains it very well below, but I will furnish one example. It is windows convention that when the mouse cursor is over a slider, that slider gets the focus. Then one can move the slider with the wheel. By 'windows convention' I mean how windows apps normally behave. I have lost count of the number of times I have re-tuned my radio using the wheel when I was expecting to be able to control the underlying slider - so used I am to all my other applications behaving.
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Lee Maisel

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No, what he is saying is you could hover over individual numbers and scroll them up and down.   so you would have much more control over how fast or slow you went up and down depending on which block of numbers you were over.
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G8ZPX

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There are many features of SmartSDR that I really miss. When Flex released the 6k series they made many promises to get us buyers on side, especially around the user interface which still needs much work even now.

They appear to have turned all attention to the Maestro and 
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Jon - KF2E

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Brian,

I wouldn't look for things to change any time soon. As you know things are full bore Maestro at the moment and it seems likely they will swing to full speed WAN remote next. 

In several posts Gerald has made it clear that he views things like this as eye candy that don't help the Flex bottom line.

Jon...kf2e
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DrTeeth

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I wonder why they did not get the "eye candy" right the first time instead of signing off on an interface that is sorely lacking in many areas.

So they produce a mess and call it just "eye candy" when the users want it fixing. Very nice indeed Flex. Good way to treat your customers.
(Edited)
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WW1SS - Steve

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Same thing with Maestro . . . Bluetooth in a "future release". . . Eye Candy will be in a future release 2 to 3 years out I'de say.
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Ken - WA8JXM

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A mediocre UI does affect the bottom line.  
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DrTeeth

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And of course how the company deals with it ;-).
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Brian - K6BPM

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I am glad to see I am not the only one who feels like this :) I do understand the concept of the bottom line and I know Flex is firmly committed to the Maestro at this time.

I have been a commercial Windows software developer for over 25 years and I wouldn't know where to begin to start counting the number of companies I have seen fool themselves into believing that the UI user experience is second priority. Flex is indeed a top-drawer hardware company, but they also have the responsibility to an equally dedicated and responsive software company. We all buy the hardware, but we spend all our operating time with the software.

With the introduction of the 6000 series and SmartSDR, Flex "pretty-fied" the UI. Fancy looking UI's generate better screen-shots for ads and reviews. Older Flex users salivated at having a much nicer looking interface. PowerSDR obviously didn't have the same pizazz as SmartSDR. 

But I wonder how many others were as disappointed as I was that much of the "heart and soul" of the original design was missing? Or, how many more mouse clicks and keyboard presses it takes to do some things now?

We have a cardinal rule in software design. "Less clicks is better". Flex missed a lot of opportunities to utilize the mouse capabilities like missing or incomplete tool-tips, hover detection and wheel operation over slider and spin-box controls, and of course, frequency tuning. Other things like band segment markers were apparently dropped for a reason that escapes me. That one little detail generated more "gee-whiz's" from my friends I demoed my 3000 to than any other thing.

True, none of these user friendly and ease of use functions make for better screen-shots for marketing material and it is understandable that Flex would mistake these for superfluous "eye candy". 

But in my opinion, they should re-evaluate their short list. What Flex thinks is "eye candy" is what turns "Flex users" into "Flex evangelists".

None of these things are hard to do, that's what I do every day. What worries me is that it sends a message to us Flex users that the commitment to excellence that drew us to Flex in the first place has now changed. 

One final thought that anyone with experience in the software industry would agree with... When you let the marketing department define the software development schedule, no one wins in the end. Listen to the users. They are your best salesmen. 
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Dave - W6OVP

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Very well said, and right on target.

"...the UI user experience..." is in the same department as "out of box experience" and neither seems to get much attention. (Like the Maestro mike connector snafu.) These little things can create either ongoing happiness or ongoing irritation and are cumulative and extremely important.

...generated more "gee-whiz's" from my friends I demoed my 3000. It was open source GUIs that made my socks zip up and down and return to Ham Radio from a 20 yr hiatus (and spend money at FLEX.) When I demo SDR it is not SmartSDR because it has the clunkiness and erratic charm one might expect from Microsoft. The others are as from Apple, and first time viewers love and understand and relate to that.

What Flex thinks is "eye candy" is what turns "Flex users" into "Flex evangelists". Yep.

"Building a better mousetrap..." cannot be a singular priority while buyers are beating a path to the Shopping Channel which has better 'eye candy'. <ggg>. The world is loaded with unsold but not quite finished "better mousetraps".

I have hopes Maestro with it's new approaches will be better in touch with users. The new ICOM IC-7300 shows the big train from Asia is just around the corner and is loaded with user friendly features. Dayton should be interesting.

(BetaMax really was better than VHS. But they didn't listen to the end users.)

(Edited)
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Lee Maisel

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ONE HUNDRED PERCENT AGREEMENT!!!    Focus on the UI Flex!!!  The radios are great!  But you MUST focus on the UI, otherwise it won't matter how good the radio hardware is.

Hire more programmers if you must!  These radios are not cheap.  You can do it.
(Edited)
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WW1SS - Steve

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So their next big thing will be full remote capabilities from what  heard. I really don't care about that. As I said in the past . . . Get the entire user interface 100% with working noise blankers and the supposed "eye candy" complete then add features. Seems like they are more interested in a lot of half baked products over the complete version. Noise mitigation is a wait, bluetooth on maestro is a wait, what else???
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W1RE

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Steven,

That's is your opinion and you're welcome to it.

I want Maestro Bluetooth support and I want remote WAN support!

Incremental UI improvements aren't top priorities to me.


 - Bob, W1RE

(Edited)
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DrTeeth

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Bob, there are some slight differences in the two situations that you mentioned; new features that it would be nice to have and a pig's ear of a GUI that could have been done MUCH better in the first place. The former are being concentrated on as they will bring in the dosh whereby those who want the GUI fixed/enhanced/done properly are insulted by calling what they want "eye candy" and being told it is not a major issue for Flex. The final insult will be the GUI fixes being in v2 and having to pay to get them, just because somebody could not do a better job in the first place.
(Edited)
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Lee, Elmer

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I liked the feature also.  Bet it wouldn't be hard for someone to write that feature into their interface.
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Lee, Elmer

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DXLab's commander has a version of this feature 

http://www.dxlabsuite.com/commander/Help/ChangingFrequency.htm#Changing frequency via mouse wheel
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G8ZPX

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I’ve spent a lot of time contemplating where/how the general lack of UI functional and basic user expectations will pan out. Then the penny dropped. The end-user wishes that Gerald is currently glossing over as “eye candy” is really just a stalling tactic. Of course these things are going to happen, but not in V1x. V1 does the basics but is nothing special, no bells and whistles. What it does it does well, but it could be so much better - but FRS won’t let it. For example, I don’t regard programmable filter profiles as eye candy but normal, like in PSDR several years ago.

My bet is that most of our wish-list won’t materialise until V2, in which case the current “eye candy” will then suddenly morph in to “show-stopping can’t live without great new features”.

Somewhere at FRS there’s a secret list of user wishes and UI shortfalls, along with observations and user responses to the foregoing developments of PowerSDR. This will naturally be used to make us all salivate $$$ over V2.

So here’s, the thing: had FRS been honest with us upfront and clearly stated that SSDR would not be close to PSDR in several key areas for many years to come, then I would not have purchased a F6k, would you?

You can understand the marketing strategy, get the users locked-in (US software guys love vendor lock-in), but then hold back on the really cool stuff for v2 or even v3. I get it. It’s a commercial world, I’ve spent enough time in Microsoft software/systems to know how it works.

So, FRS I hope you get me too: I will only be buying V2 under very firm expectations: 1) that it has the majority of functionality currently within PSDR, 2) that keyboard input and mouse navigation is properly sorted out, especially with sliders and other clumsy UI stuff, 3) that programmable filters or macros are via F-keys, 4) that you learn to listen to users not just shareholders, and most importantly that V2 is released within the next 9-12 months max.

I do hope that FRS has this firmly programmed on their timeline, otherwise I’d expect to see lots of surplus F6k hitting eBay within a year.

73 de Steve G1XOW

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Lee, Elmer

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If your hair is on fire, my suggestion is shoot yourself in the head with a fire extinguisher instead of spewing a bunch of innuendo.  My 2 Flexes work 100% every day of the year any time I sit down to use them and I have a heck of a lot of fun with them.  That's my strategic vision, to have some ham radio fun.  I haven't paid a freaking nickle beyond the purchase price, yet I've gotten several years worth of valuable improvements for FREE not just bug fixes.  Improvements that total thousands upon thousands of man hours of research, programming and alpha testing.  Stick that in your strategic vision and smoke it.  I've had excellent, in fact an asymptotically infinite amount of ROI if you bother to do the math.  All improvement/no cost.  If I gotta pay a couple hundred bucks at some point to continue to ride BFD.

73  W9OY
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DrTeeth

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Take a chill-pill Lee. Your analogy is way off. It is more like trusting your child to the best surgeon in the World and things do not go as planned. Nobody gets everything 100% right and disrespecting people who have legitimate concerns that you may not have is really not the way to go.
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Lee, Elmer

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Guy

I've personally spent a couple thousand hours over the years doing alpha testing and feature development with Flex, for free, to bring you a better radio.  I'm intimately aware of what is involved.  I have upgraded my radio with several 100's of alpha releases to squash the bugs before they get released for your consumption.  Flex's process has nothing to do with schemes to rip-off unsuspecting users like you and some of the others in this thread imply.   You are the one blowing smoke.

73  W9OY
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DrTeeth

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I have ***NEVER***  accused Flex of ripping off customers nor implied that. The closest I got was saying that some companies have 'artificial' major number increases to charge their customer base frequently. Flex could not be accused of that. I demand an apology or a promise that you will calm down and get your eyes tested.!

I would not be so proud of admitting that you had some part to play in the state of the current GUI. You have done a poor job IMHO, and no doubt others too.

You are one step away from fulfilling Godwin's Law!
(Edited)
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Lee, Elmer

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You want an apology you got it.  I am very proud, and impressed with the work that has been done on this product and the small part I have played.  I have zero interest in your judgement.  

You notice I used the word innuendo.  So while you may not be guilty of direct accusation, you are guilty engaging in FUD Fear Uncertainty and Doubt.  FUD is a technique developed by IBM to instill doubt in the products of their competitors.  It is innuendo.  Because the GUI does not possess your particular desired feature set does not mean Flex is at fault.  So why do I have to put up with your innuendo?  Am I owed an apology?  Take a chill pill?

73  W9OY
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Dave - W6OVP

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My fear is that the advance of technology is ruthless. It's history is strewn with shattered dreams due to excess preoccupation with perfection in the present while ignoring the race of time and the next wave approaching over the hill. Opportunities like this one are fleeting and windows slam shut quickly. A languorous approach is fatal. This specific technology too will pass, and probably sooner than we think.
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Brian - K6BPM

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It took me awhile to pull the trigger and upgrade from the 3000 to the 6300. Not because of the cost, but because of the signals Flex was sending. I was concerned that their marketing department was exerting too much influence on product development. I waited and waited to see if user complaints were going to be addressed. But no new interim releases appeared. But after a few months of waiting, I decided to trust Flex and I upgraded anyway.

I was immediately disappointed that most of the really neat little features I loved were missing. I expected some of this based in reading the posts in the forum but I never expected things like the mouse wheel tuning to be ignored, especially when things like that are easy to do. It seemed careless to me. You never want to release something with less features. But, giving Flex the benefit of the doubt I have watched and waited patiently, hoping that we would see small interim releases along the way as application "polish" was applied.

Rather than see them make an effort to catch up and fill in some of the niceties we were used to, they seemed to change their focus. There was no longer an emphasis on giving users a unparalleled experience. While we waited for some refinements to appear, we instead got the "road map" which basically told us that Flex was working hard finding ways to charge us more money. In fact we hear that some of the features we want like WAN access are indeed on the "road map" for a future paid upgrade. 

This bothered me because I felt that the state of SmartSDR was and still is a "released beta". It is not even at "release candidate" stage. In my opinion, they still had a lot of work to do to bring SSDR up to the feature set of PSDR. What I really wanted was Flex to finish the current version before they charge me for a new version.

Of course Maestro development has taken over all resources at Flex. Nothing else is happening other than to prepare for the Maestro. So those of us that are really not interested in the Maestro much have to wait it out. We aren't going to see anything for us for awhile, it at all. 

From my experience in the software industry, I am seeing an uncomfortable reality emerge. It is called "recurring revenue". It is what everyone strives for these days. Adobe and Microsoft now charge you *monthly* to use their software suites. You can't buy things and just own them anymore. You have to keep paying. It isn't just the profit this generates that is beneficial for a company. Corporate valuations are greatly enhanced when the company has a recurring revenue business model. 

Now, don't get me wrong here. I love my Flex Radio. I would love it more if Flex payed attention to the little things we as users are asking for. One dedicated developer could knock off almost all these little gripes in 2 weeks. 

But, what concerns me is the lack of concern as if there is another play in the works. I have seen it a lot of times before. Don't be surprised if we see some recurring revenue system work its way into the next major release. The buzzword I fear is "cloud" because cloud==recurring revenue (and a monthly charge for us). I can see the possibility of some kind of cloud model being introduced when WAN accessibility is available. 

I sure hope I'm wrong and Flex is going to surprise us with a new release with all the cool bells and whistles. I don't want to be right, I want to be in love with my 6300 like I was with my 3000. 
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DrTeeth

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Hi Brian,

Well said!

I am not a programmer and I understand that changing one thing can break another.

The puzzling thing for me is, somebody must have decided at some stage not to include many of the useful and simple features from the start. being in the business, they MUST have known that it would be more difficult to fix in a running program than getting it 'right' from the start.

If somebody were to offer me a Flex 5000, I would be sorely tempted judging what others say the software has and SSDR lacks.
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KY6LA - Howard, Elmer

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@Guy...

No you would not be happy with the 5000.. it is totally outperformed by the 6000

So much so that the missing eye candy would not be an issue

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Brian - K6BPM

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From a programmer's perspective I can see how some of the missing goodies can be explained. The programmers at Flex are not using straight ot of the box Windows controls (buttons, sliders, checkboxes etc). They have created nicer looking custom controls that better suit the design scheme they are are using. When you create a custom control (or class) you "derive" that from a standard control. When you do that you can inherit specific capabilities of the original control or override them and make them operate or look differently. In this case, my guess might be that they are not done with their custom control class library. They have not defined the methods for "hover" or "wheel" as well as they could have or maybe not at all.

So, for example, take a slider control. If they are not handling the "hover" + "wheel" events that fire when the mouse is hovering over the control and the mouse wheel is spun, all they need to do write a "method" for the slider event handling code and it will allow ALL slider controls to be responsive.

I DO understand how this could happen this way. Their custom classes may still be under development. But that would be nice to know if they are, or if we're stuck with what we've got.

There is a LOT of work involved in the UI that we can see now. That is not trivial stuff. All that pretty UI stuff is custom work. But I would have thought they would be addressing that much more quickly. Typically, you would try to get your custom library UI related stuff off the table sooner rather than later.
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KY6LA - Howard, Elmer

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@Brian

I think you are correct in that they likely have not developed the custom class library yet.  Due to the custom programming requirements of the FPGA, there also may not yet be code written inside the FPGA to accept the custom class calls issued by the GUI.

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KY6LA - Howard, Elmer

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This thread is really tiring...

Like Lee I spend hours of unpaid time alpha testing products to make sure you get the best possible worry free products.

Unlike most of you, I have run companies that delivered hardware and software so I know how much it costs to develop bug free software that actually works as the customers expect.

Yes.... the recurring revenue model is the holy grail of Hardware/Software businesses... NOT because it gives us a higher valuation albeit it does, Not because of some secret cabal to increase profits ,,, But rather because we needed the cash flow to pay salaries and overheads of expensive programmers to deliver those allegedly simple fixes that you seem to demand....last time I looked, programmers needed food to eat.. and food is not free unless you are on the dole...   I do not believe that all you programmers who have responded to this thread would show up to work if you were not paid for your time and effort...

Having paid for the costs of developing those little eye candy niceties in my products similar to a Mouse Wheel to change a single digit on a VFO or move a slider.. BTW.. the MOUSE WHEEL TUNING WORKS FINE...

even tiny changes to a GUI can break major things... so they have to be tested...

Just ask any Alpha testers how many versions of things we have to try when the tiniest of changes happen...Flex is fortunate to have a lot of volunteer alpha testers as the cost of 50+ people testing something like Maestro Software @ a minimum of ($100,000 salary $50,000 overhead = $150,000 per year would add at least $7.5MM to $10MM to the cost of Maestro Development. 

People who are whining about having to pay $200 for improvements have no real idea how much it costs to do even the smallest things...

Heck.. I was the first one to wish for Spots on the Display, better color palettes for visually challenged users, Digital Numbers rather than Analog bars for SWR and Power.

BUT none of these are Deal Killers as some of you allege.. and MORE IMPORTANT the presence or absence of these "Eye Candy" will have little impact on revenue needed to pay the cost of developing them.

If you have read the recently released Maestro Manual.. many of the Eye Candy GUI Feature Requests are being handled in a much more user friendly manner by Maestro....  At some point assuming there is a revenue stream to pay for them, some may migrate back into SSDR.

BTW.. almost 10 years of development went into PowerSDR before a lot of eye candy such as Skins stated to appear...

Bottom Line;  No one is going to sell their Flex for lack of Eye Candy and few if any will make a decision not to buy a Flex because it lacks minor eye candy found in PowerSDR. 

So please stop with this very tiresome whining...

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Jon - KF2E

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Bottom Line;  No one is going to sell their Flex for lack of Eye Candy and few if any will make a decision not to buy a Flex because it lacks minor eye candy found in PowerSDR. 

Howard,

I would have agreed with this six months ago. When you are the pioneer of a technology, people flock to you and are eager to overlook any minor issues. Make no mistake, most of these things being discussed are minor issues. Unfortunately, like a burr under a saddle with time it starts to irritate. But, if you are the best game in town it still probably doesn't matter. The change comes when you start to have competition. That still hasn't happened to Flex but it likely won't stay that way.

Icom's first entry into the SDR market, the IC-7300 seems to be a worthy little radio. It's not in the performance league of Flex but it is almost half the price of a 6300 with tuner. Look on Eham at the reviews. After just one month it has 66 reviews and a rating of 4.9. The only Flex radio to accumulate that many reviews is the 5000 which has 102 reviews and an admirable rating of 4.8 in nine years. Oh, about eye candy, if you take the time to read some of the reviews of the 7300 you will see that most users are raving about is it's ease of use and ergonomics.

My point is, your assumption that not having eye candy won't effect sales is wrong. It is exactly what will be used by a regular hams who don't have a clue what 2db of phase noise means. 

Maybe Flex is happy being a niche provider of high end radios. If so they can continue on their course. If they want to provide mainstream ham radios, they need to address the items that are important to most hams.

Jon...kf2e
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G8ZPX

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Howard,

Whilst your heart may be in the right place, you won't get far by treating the user base with such contempt and trying to suppress their freedom of expression.

Many people who buy Flex are themselves exceedingly skilled hardware/software developers. Some have delivered multi-£m projects to NATO and global FMCG businesses, so actually they do know what it's like to get high-end system right first-time to discerning user-base.

Some of the stuff missing is certainly not eye candy, but important features that have been missed / postponed without a timeline. These things lead to irritation and frustration which will get vocalized, on here and on the bands. A disgruntled user-base is not a good place for such a small firm as FRS. They must listen to their customers more, as our loyalty is not endless nor blind to other market developments.

Actually, I think people will happily pay for V2 provided that it isn't just another staging post along the way to a still unfinished product. We need to get a comprehensive feature list out in the open so that we can all see what V2 will actually deliver on. Only then can we gauge its worth (time and money) in real terms versus our assumed loyalty.

BTW: PSDR was developed by a small team of part-time developers over many years. If as you say, FRS now has the benefit of millions of dollars worth of dedicated developers and testers on SSDR then why is it taking so long to add the polish?  Yet at the same time Darrin KE9NS makes massive leaps on PSDR all by himself.
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WW1SS - Steve

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I think . . . Flex needs to hire Darrin
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DrTeeth

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Howard, the only way to stop this whining is to try explain why Flex did not get it better the first time around whilst making frankly stupid choices. Were the alpha testers tasked with giving GUI feedback too? Flex has boxed themselves into a corner as (apparently) fixing a GUI is more difficult than getting it right the first time.

Now for some examples. Let's take our favourite of the power/SWR meters first. Somebody must have sat down and thought, unbelievably, that the current colour scheme was a good idea and that the red fade at the lower levels was also desirable. To make the situation even more surreal, somebody more senior must have signed off on it. That is very worrying is that is the standard of GUI design we have got to look forward to from Flex.

Then, somebody much have made a conscious decision a) not to program some of the PSDR GUI features into SSDR and b) decided to depart from standard windows convention regarding the mouseover/wheel interaction.

It does not help when Flex just calls these silly choices 'eye candy' and says that they are not a priority. That is most certainly NOT the way to stop the whining.

@ Steven. Actually, unbelievably, Flex is actually helping Darrin a lot...whilst insulting us for wanting the same.
(Edited)
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Lee Maisel

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OK.. I don't know where the whole idiotic "eye-candy" thing came up.  People just want some basic functionality that is missing.   I'm sure it will go into the next major release, and I'm sure nobody minds paying for a major upgrade if it addresses the missing functions.
Sheesh.
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WW1SS - Steve

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I believe Gerald referred to it as "eye candy" in another thread
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DrTeeth

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It was.
(Edited)
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WW1SS - Steve

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Any official response from Flex on this thread ? ? ?
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Winston VK7WH

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I think we could give Flex a leave pass if they have yet to comment. They are probably pretty busy endeavouring to get the Maestros, or should I say Maestri, out the door and preparing for Dayton
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James Whiteway

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What may be eye candy to some, is a useful feature to others. My definition of "eye candy" is some thing that looks neat, but serves no useful purpose. I can see where mousewheel tuning of the freq directly (which can be quite fast) would be useful. I liked it in PSDR. And, it works in my home made app.
James
WDTGWY
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Brian - K6BPM

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I just discovered this thread when I checked in tonight. Very disappointing response from K5SDR. It sounds like we're not very valuable as customers unless we're buying a Maestro. 

https://community.flexradio.com/flexradio/topics/powersdr-2-7-2-ke9ns-revision-t4

We may be waiting for awhile for our software requests to be considered. I am not encouraged by this at all. I was thinking about taking advantage of Flex's upgrade offer and also getting a Maestro. I think I'll wait now and see what shakes out. 
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Lee Maisel

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Wow.  yeah, I can certainly understand making a profit, as that's what its all about really, employees need to be paid, etc.   however, the whole situation seems like this:
You pay a contractor to build you a house.  the contractor built your previous house, and you were very happy, but now he's building nicer houses, so you go for it. he and his crew do a great job of building said house except, they leave a few things unfinished, and then try to sell you a shed or garage to go with the house.  they then focus all their efforts on the shed/garage, meanwhile, you're sitting in your almost finished house, wondering what the hell happened...
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km9r.mike

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It appears to be a logical business move by Flex. Since the inception of the 5k , I have heard the pining of those stuck in the past with knob obsession (more of a psychological conundrum imho than a true need ) to have Flex bend to their desires. While the ic7300 is at a cheaper price, the biggest fascination is sdr with knobs for those who appear have a fear of PCs. Regardless, the lesser performing ic7300 has sold well proving that there is a big market for sdr w/ knobs sans PC. 

From what I have heard, the maestro was initially developed for the lucrative contest market but it can quite possibly have a huge appeal to those that fear the PC. Either way it should be a big revenue generater for FRS. Either business grow or they die. 

I suspect, when the ic7300 wears thin the new sdr users will be left looking for more and FRS will be in a prime position to do that. A growing lucrative FRS means a greater potential to provide future advancements to existing systems.

I have never run a business but the above make sense to me. It would also seem that KE9NS would be a good addition to the SSDR development team. He seems to be a very talented lad.
(Edited)
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Paul Bradbeer

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Mike, I don't think that someone's personal preference for knobs is necessarily a 'fear of PCs'.  I've been using my 6500 with a mouse (and a Flex Controller) but I am really looking forward to my Maestro arriving.  Why?  Because I'm a top Contester?...errr no, chance would be a fine thing!  It's because some frequent operations are just easier with a knob...change the AGCT or filter Hi cut and Lo cut?...far easier and quicker with a knob.  In my view, SDR is defined by the architecture, functionality and flexibility...whether it has knobs is a personal choice based on ergonomics.  I don't fear my PC...but thinking about it, it has been giving me some really odd looks recently ;-)...
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km9r.mike

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Paul that was mainly in jest, but for some it does appear to be a major issue while at the same time they are fine with 3rd party software CAT i.e. HRD. It baffles my mind. I see what you are saying though, however, anymore those controls are only found on higher end rigs and the less expensive rigs resort to menu driven controls and then a uniknob to change the value in that sub menu. While , I got used to my ft857d multiple sub menus, I found that I preferred point and click on SSDR.
(Edited)
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DrTeeth

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@ Brian, re: K5SDR's comment in the thread that you referenced floored me, TBH.  Not the way a CEO should talk to some of his customer base.
(Edited)
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Steve K9ZW, Elmer

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Gents FRS has said over and over that PowerSDR is yesterday.  The hardware has support limitations and the software model was economically flawed, as well as the software/hardware design (thick-pipe model) simply not where FRS said they are going.

While it is legitimate to point to features from PowerSDR, as well as from any other software or vision of software, as desirable features to be added to SmartSDR, it is futile to pine for a dead product line to be resurrected.

It is way out of line to prescribe/interpolate/just-make-the-shit-up about the background reasoning behind FRS decisions.  Are in all honesty if those decisions don't suit you then it is other options you should be looking at.

To call out the most communicative CEO in our hobby's industry for his honesty that the new product launch is the present and current #1 is out of line.  Way out of line! 

To further moan that you would do something different as if you could shame him into not having your pet peeve as his main focus is asinine beyond belief.

As a customer you have the right to buy, not buy, be somewhere on the product satisfaction scale, provided invited feedback, but other than not buying or selling off your hardware you did buy you have no stake in the business, and your stakeholder's prerogative doesn't include calling the shots.

Some of you run your own businesses, and I would imagine run them very well.  Most likely your success is because you have a vision and carry through with what your business promises. 

Note it what your business itself promises - not what some armchair quarterback kibitzing from the sidelines based on their one-off singular purchase decided your firm should do instead of what the firm promised - that is the goal you meet to gain success.

The hover-over addition was worth advocating. 

That any given individual isn't happy with aspects of the present GUI is worth sharing.

Expecting FRS to pour resources into your pet idea or hire this or that person is not on.

Pretending that you run FRS and even worse play-fitting your pet theories behind their decisions is really abusive bad news. 

If you don't know FOR A FACT the rational behind a decision you shouldn't speculate.

Gerald K5SDR deserves better.   

73

Steve K9ZW



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James Whiteway

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Some may have been told like I was, before I purchased the 6300, (and later traded up to a 6500, which I greatly enjoy using) that SmartSDR would have all the features that PowerSDR had before I would have to pay for the next full version upgrade(v2.0) .
That hasn't happened as of yet. Will it make me sell ou? In a word, no. I like the 6500 too much to do that. And I"m certain I'll like it more when my Maestro arrives. As for the missing features/eye candy, I can roll my own if I want it bad enough.(and have) But, not everyone can do that. So, they are stuck until FRS can find the time and resources to add those missing features they/we would like to have.
So, both sides of this argument (which it's turning into)
should back off a bit and let FRS do what they need to do to keep their income comming in. FRS is a small company with a lot of vision. It takes time to accomplish what they are doing. I trust them to do the right thing.
James
WD5GWY
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Winston VK7WH

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"FRS is a small company with a lot of vision. It takes time to accomplish what they are doing. I trust them to do the right thing."

Pretty well sums it up for me
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Ken ve7kwa

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Good Grief... I applaud people for their  concerns and opinions, but am I the only one that is sick of the griping... innuendos... and what looks and sounds like Troll Bait ? I used to really enjoy this list ! Yes I know I can leave if I don't like it...  I'm very close to doing exactly that... I suspect others are as well. It seems it's the same guys that just can't leave an issue alone, constantly steering any thread they join back to their pet gripe...  Such is life when you choose to consult &  include your customer base as Flex does. You guys at Flex must have thick skins !  (flame suit on)
(Edited)
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DrTeeth

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If Gerald would have made a completely different post to his frankly insulting 'eye candy' one, he would have got personal kudos, silenced the whiners for good (me included) and would have made a post that would attract customers. He did so much more harm than good.

Nobody is going to leave this forum as it will blow over like everything else.
(Edited)
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Rick Hadley - W0FG

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Bravo Zulu!  (That's USN vice USA,, for the uninitiated.)
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Ken ve7kwa

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I like it...  I'm going to make good use of that form !!   B^)
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Tim - W4TME, Customer Experience Manager

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This post is no longer on topic so I am closing it.
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Tim - W4TME, Customer Experience Manager

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Official Response
Please refer to this post as a follow-up from Gerald 
https://community.flexradio.com/flexradio/topics/i-think-you-deserve-an-apology

This conversation is no longer open for comments or replies.