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Posted 2 years ago
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Steve K9ZW, Elmer
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If you are that flummoxed you can always open a Help Ticket.
Licensing depends on the licensing servers "seeing" your radio - that is how it gets your radio's license I believe.
Did you have a failure to connect from the new SmartSDR program, or could you have invoked a prior version on your PC?
I've done a handful of these upgrades now for other hams, and if you follow directions they go smooth.
Sorting out network issues has taken the most extra time.
How far into licensing did you actuallly get?
Talk to FRS if you're actually giving up, as they may be able to remove your license & sort things out for you.
GL and remember lots of folk are successfully doing this upgrade, so you can too.
73
Steve
K9ZW
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My radio locked up and said don't power off but after 15 minutes of the same thing I powered it down anyway and it came right back and was at version 2.
make sure you look at Michael's comments above too.
Bret
WX7Y
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Michael has given a good suggestion. There is a way to bridge your computer's Ethernet port and wifi port together so that they will share your internet connection, giving your rig the access it needs, as long as your computer is running.
I will look up the post and instructions for you.
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Steve K9ZW, Elmer
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What is your actual network configuration? (From internet to both your radio and your PC?)
Sounds like you are most of the way there.
73
Steve
K9ZW
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Steve K9ZW, Elmer
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After creating the bridge did the radio get shut down with power removed? The bridge likely changed how it would find your computer so yes it could be less able temporarily until you give it the chance to get back on speaking terms again.
73
Steve
K9ZW
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Steve K9ZW, Elmer
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You might want to open that HelpTicket than wait. The folks at FRS are really ace at sorting out these sorts of issues.
73
Steve K9ZW
Tim - W4TME, Customer Experience Manager
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Also, the release notes indicate that if you have issues, rather than struggling with the problem, it is recommended that you open a HelpDesk (https://helpdesk.flexradio.com) support ticket to receive assistance. I see that several folks are trying to render assistance. If you continue to have issues, I recommend that you open a HelpDesk support ticket so we can resolve your issue.
Tim - W4TME, Customer Experience Manager
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Tim - W4TME, Customer Experience Manager
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Thanks for the help everyone.
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