SmartSDR crashing on shutdown

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
radio: 6500 SmartSDR v1.3.8 Dell Precision 490 Xeon CPU E5345 CPU spd 2.27GHz OS windows XP Pro (i know, it's no longer supported)

for the past 2 wks whenever i shut SmartSDR down it crashes in that i get all kinds of exception errors. radio appears to be working fine. i have shut down all power, reset radio to factory defaults and reloaded SmartSDR. when i start SmartSDR it's like it has reverted to the first time i ran it however it works just fine, usually, after i load whatever profile i want. i have captured a screen shot of the error messages but i don't see any way to attach them to this post.
the PC is 9 yrs old this year and i have had some issues with it lately so that may be the problem in which case i will upgrade to new PC/OS but i want to be sure it isn't the radio itself. BTW the messages i get are "An unhandled error has occurred. Object reference not set to an instance of an object". thanks
WB3FTQ
Photo of Don WB3FTQ

Don WB3FTQ

  • 59 Posts
  • 4 Reply Likes

Posted 4 years ago

  • 1
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9152 Posts
  • 3470 Reply Likes
Official Response
The issue is resolved.  The SmartSDR for Windows app configuration file was corrupted.  Deleting it so a new default one could be created resolved the issue.