SmartSDR CAT no radios available

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
Hi all,
After reading all the problems the windows 1803 update was creating, I followed the tips to try to avoid DAX problems, unistalling SmartSDR and DAX drivers completely before updating.
I then reinstalled SmartSDR ver 1.11.12 but SmartSDR CAT shows no radio available. SmartSDR and DAX are working ok, but not the CAT. I tryed deleting the FlexRadio Virtual Serial Ports on the device manager following the guide "How to do a complete uninstall of SmartSDR" and reinstalled SmartSDR again. Same problem.
It seems that, even if I delete the flex virtual serial ports on the device manager, as soon as SmartSDR is launched again, the old ports appear once again. I have tryed everything that has been working before with serial ports problems, but this time is different.
I hope the old virtual serial ports needs to be completely deleted and then SmartSDR CAT will show the radio again...

Anyone had this problem before? Any help will be appreciated.
Win10 Home 1803 upgradeFlex 6300 with SmartSDR ver 1.11.12

Thank you!Best regards,
Jon, EA2OT
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Jon, EA2OT

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Posted 1 year ago

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Tim - W4TME, Customer Experience Manager

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Official Response
This issue was resolved via the HelpDesk.  A repair of the FlexVSP driver was needed.  Probably because removing FlexVSP ports via the Device Manager does not properly remove the associated registry entries.  Refer to the SmartSDR CAT User guide for the procedure for resetting the FlexVSP ports.