SmartSDR 1.4 rx intermittent pauses

  • 5
  • Problem
  • Updated 5 years ago
  • In Progress

Random, 1-5 second pauses of RX - happens every few minutes.  System is a 3 core AMD, Windows7 32 bit.  Resource monitor shows no resource contention, there is plenty of free memory, no IO or network bottlenecks.  This is on a 6300 running one slice, in DIGI-U at 14076.

This happens regardless of system activity.  It just randomly freezes, clients consuming DAX see no audio, then it starts running again.

Photo of Tim Lacy

Tim Lacy

  • 9 Posts
  • 3 Reply Likes

Posted 5 years ago

  • 5
Photo of Rhett Aultman

Rhett Aultman

  • 31 Posts
  • 9 Reply Likes
I had this problem, too.  Did a cold boot of my 6300 and rebooted my computer; problem went away indefinitely.
Photo of Larry - W8LLL

Larry - W8LLL

  • 532 Posts
  • 116 Reply Likes

My 6500 has done this 3 or 4 times and a pc reboot solves it until next time.

Photo of Lee - N2LEE

Lee - N2LEE

  • 320 Posts
  • 167 Reply Likes
Mine JUST started doing this today. Never had it happen before and I thought maybe it was because I had moved the radio and the ethernet connection. I thought it was something I had done so nice to know it was not me. :)
Photo of AA1UI

AA1UI

  • 20 Posts
  • 1 Reply Like
Ditto here, i've had these freezes with 1.4.  Not often, but when it does, the display freezes, audio stops.. everything just locks up.  Wait for 5 seconds, and it all comes back.. Not a big deal, until you're in a QSO and the other party is wondering why you aren't responding!  Happened to me just the other night.  So, this is new for me in 1.4.  My system is an Win7-64, i7 based 16 gig RAM, nvidia setup with SSD.  The system flies normally, network is GigE, so there's no reason for this to happen.
Never saw it once with 1.3.8
Definitely something to try and fix in the next release if it can be repro'd by engineering.
Photo of Ken - VE5KC

Ken - VE5KC

  • 54 Posts
  • 14 Reply Likes
I'm have noticed a similar problem from time to time when using Remote. I have have had this using the main computer and audio from the Flex 6500.

In my case my I get a pulsing audio break up and the display gets jumpy. I do not get an actual freeze. it only last a few seconds and is very random. Happens on all bands even when not tuned to a signal.

In trying to figure out what is happening, I have found no indication of additional CPU or network resource usage.

The SmartSDR network diagnostics shows:
- Network Status Excellent
- Latency =1
- Max Latency =2
- Dropped =0

Connection used is 5ghz WiFi, no other users on my network and on other 5ghz users in my are. (I will try it with a wired gb connection when I get a chance)

Computer:  CPU  - i7 dual core
                   RAM   - 8gb
                   Video  - ATI (4gb dedicate memory)
                   OS      - Windows 8.1
(Edited)
Photo of W9XC

W9XC

  • 19 Posts
  • 2 Reply Likes
I've also had these short 5-10sec freezes with 1.4 - running remote only, wireless connection to LAN. Network diagnostics similar to VE5KC, latency 1-2ms, max latency 9ms, no drops. Running fully patched WIndows 7 Professional under Bootcamp on Macbook Pro i5/8GB memory. Naturally I assumed I'd have seen latency and/or dropped packets, so either there's a different cause, or the Flex network status report isn't accurate. I've never had this short-freeze problem with my in-shack (much slower) Core2Duo/4GB Win7 Pro PC hardwired to the LAN, where 1.4 runs great - Les, W9XC
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9199 Posts
  • 3559 Reply Likes
Official Response
We are trying to characterize this issue so I have a request.  If you are having a momentary freeze for less than 15 seconds (not a full disconnect) and you are NOT using a wireless link meaning the entire network patch is wired) please do the following and tell me if it makes a difference.  If your setup does not meet the conditions above, please hold your reports.  We need specific information to confirm a few assumptions we have on this issue.

1.) Open the DAX Control Panel and see if there are any channels enabled (button is yellow) but no slice is attached to it.

2.) If you have loaded SmartSDR on any other PC that connects to your network, DAX auto-loads at boot time.  Please check DAX on those PCs too.  You can prevent DAX and CAT from auto-loading at boot time by deleting the shortcut in the All Programs->Startup folder.  You will just have to start CAT and DAX manually usibg the program shortcut icons in All Programs->FlexRadio Systems->SmartSDR v1.4.0

3.) Let me know if you are using REMOTE audio or not.
Photo of Ken - VE5KC

Ken - VE5KC

  • 1 Post
  • 0 Reply Likes
I'm trying to figure out what is happening with this. This is a bit long but I have spent a lot of time with the hope that the information may be of help.

I was going to test connected to the wired LAN but find my new laptop only has provision for wireless networking.

Here is some information from my further testing using WiFi.
(My main computer, on a wired connection, has not show this problem.)

- No DAX connections
- I reset of radio
- Laptop was the only computer turned on for the first test.

Here is an over view of today's closer look at my problem.

It happens very quickly, lasting only a few second. It is very intermittent and may not happen for long periods of time. I can't make it happen on demand.

I have now noticed it can happen in two different ways:

1)- Audio break up (stuttering) and display is choppy. No other indications from SmartSDR.

Sometimes, I see a very slight drop in network use during the event and followed by a short increase noticed on the Windows Network monitor.

2)- At other times, when audio breaks up (stuttering) and display is choppy, I see a change on the SmartSDR network indicator (on bottom bar).

You have to watch closely to catch this - it shows reduced network signal strength quickly going to 2 yellow bars, then 1 red bar, then all gray and then reversing back through the same cycle until it is all green, again.

The audio & video breakup corrects itself, while the network indicator is still showing all gray or one red bar, long before it goes back to all green. This all happens very quickly and even when no network signal is shown, SmartSDR does not loose connection with the 6500 and keeps receiving.

In both cases, there is very little, if any, change shown in the Windows Network monitor or CPU usage. The 5g WiFi connection is solid all the time, no other users on the network or in the area. (wireless router is only about 15 ft away) The SmartSDR network indicator normally shows all bars green.

- Next test

I run SmartSDR on my main computer, connected to a wired LAN, then connected to it from laptop using TeamViewer.. To get audio on the remote PC via TeamViewer, remote was activated on the main computer.

I listened and made some test transmissions via the TeamViewer connection from the laptop.

No problems with the audio & video break up during a 1 hour plus test.. The laptop had the resources to pass everything in close to real time using TeamViewer. Of course this also meant that the desktop computer had no problems with running SmartSDR with Remote turned on.

To get a idea if this problem related only to using the Remote function on the laptop, I moved the laptop into the radio room and ran SmartSDR. This time the Remote function was not used. Of course with the audio was coming from the 6500, there was no problem with the audio. For this test, I watched for video hesitated or stuttering. None was observed during this test.

For further testing, I may have to try this with an older Laptop to compare results.

Ken - VE5KC
(Edited)
Photo of Larry - W8LLL

Larry - W8LLL

  • 532 Posts
  • 116 Reply Likes

I had DAX channel 2 opened up in the DAX control panel and it was not attached to a slice,  I turned it off and so far so good.  I will report back at the end of the day if it solved the issue.

Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9199 Posts
  • 3559 Reply Likes
Thank you for this feedback!
Photo of Larry - W8LLL

Larry - W8LLL

  • 532 Posts
  • 116 Reply Likes
I have not had any intermittent freezes after disabling the unused DAX 2. I will try to duplicate the issue in the next day or so to be sure that's what was causing it.
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9199 Posts
  • 3559 Reply Likes
Larry - is it still not freezing after the other DAX channel was closed?
Photo of Larry - W8LLL

Larry - W8LLL

  • 532 Posts
  • 116 Reply Likes
It has not frozen at all since I closed the unused dax channel 2 yesterday. Although I was at work for 9 hours today the radio was left on since yesterday and it all seems fine still.
Photo of Tim Lacy

Tim Lacy

  • 9 Posts
  • 3 Reply Likes

Channel 1 enabled and attached, channel 2 disabled, no slice attached

Only one computer running SmartSDR, not installed anywhere else

I've tried REMOTE audio several days ago, but this happens when remote audio is not in use.


-T

Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9199 Posts
  • 3559 Reply Likes
Disconnect DAX channel 2 and see if that stabilizes things for you.
Photo of Tim Lacy

Tim Lacy

  • 9 Posts
  • 3 Reply Likes
Hmm.  How do I do that?  DAX Control Panel (for Slice 2) says "Disabled", and the tooltip says "Connected to Flex-6300 blahblahblah".
Photo of Rhett Aultman

Rhett Aultman

  • 31 Posts
  • 9 Reply Likes
Just saw this happen a couple of times again.  Checked DAX like asked.  I have two DAX channels.  Channel 2 is off and Channel 1 is attached to a slice.  When the RX pauses, DAX shows "No Data" and the number 1 goes to yellow.

Sometimes the waterfall is freezing up and leading to a full disconnect, too.  So...guessing this is some sort of data connectivity problem?  The Ethernet line from my Flex 6300 goes straight into an Ethernet-to-Thunderbolt adapter and then into my Mac, where the interface bridged to my VMWare Fusion VM running Windows 7.  Again, this is something I saw on 1.4 but not on 1.3.8.

[EDIT] -- I tried disabling DAX 1 just now because I wasn't using anything requiring a DAX channel.  Worked good for a few minutes, and now my Flex has disconnected completely and no longer shows on the list of radios.  Rebooted the Windows 7 VM and no help there.  Rebooted the radio, and it showed up on the list eventually.

[EDIT 2] -- Even after a reboot of both the radio and the VM, drop-outs and disconnects are continuing to happen.
(Edited)
Photo of Tim Lacy

Tim Lacy

  • 9 Posts
  • 3 Reply Likes

Discovered yesterday that both IQ DAX channels were enabled (but not connected to any slice).  Disabled both of those, and as far as I can tell, we're happy.


Photo of Burch - K4QXX

Burch - K4QXX

  • 543 Posts
  • 133 Reply Likes
I have had this happen a few times.  I have been closing the DAX program on the system tray (to free up resources on my laptop) and it happens when DAX is not running.  Usually clears up after about 5 seconds or so.
Photo of Bill -VA3WTB

Bill -VA3WTB

  • 4015 Posts
  • 975 Reply Likes
Looks like we are learning what's going on
Photo of Dave-N9CHM

Dave-N9CHM

  • 64 Posts
  • 8 Reply Likes
Screen/audio freezing for a few seconds, 6500 directly connected to a Win7 64bit desktop PC (only computer being used), not using DAX, DAXIQ on left side tab has no channel selected, but Channel 1 was selected in the Slice A drop down window (only slice being used). I changed the Channel to "none" in the slice drop down menu and everything is back to normal...no freezing.  Within a few minutes of selecting Channel 1 again in the Slice A drop down box..freezing is back (still not using DAX).
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9199 Posts
  • 3559 Reply Likes
If DAX has an enabled channel, you are using it.

And you did not describe how your PC is connected to the radio.  Is it wired or wireless?
(Edited)
Photo of Dave-N9CHM

Dave-N9CHM

  • 64 Posts
  • 8 Reply Likes
I never selected DAX, so I didn't know it was being used (never selected DAX at all, guess it was automatically started). The PC is wired (6 foot) to the 6500
Photo of Tim Lacy

Tim Lacy

  • 9 Posts
  • 3 Reply Likes

After disabling the (unused) DAX-IQ, totally stable - been running 48 hours with no apparent freezes.


Photo of Rhett Aultman

Rhett Aultman

  • 31 Posts
  • 9 Reply Likes
I should add that I uninstalled SmartSDR 1.3.8 and, since then, have had two sessions with my Flex 6300 that were free of RX pauses.