SmartLink problems traced to cable modem using Intel PUMA 6 chipset

  • 5
  • Praise
  • Updated 4 months ago
Since the inception of SmartLink I have always noticed "pops" or "clicks" in both receive and transmit audio when running remote. Both on cellular and remote WiFi connections. I attributed it to just poor coverage.

I started investigating an issue affecting cable modems using the Intel Puma 6 chipset https://www.dslreports.com/forum/r31079834-Modem-SB6190-is-a-terrible-modem-Intel-Puma-6-MaxLinear-mistake 

There are class action lawsuits regarding the flawed Puma 6 chipset. I had the Arris TM1602A modem which uses the Puma 6 chipset. 

I went to my cable company and swapped it for the Arris TM822G which still works up to 200 MB down service. No more pops or clicks! Streaming is MUCH smoother now.

So, if you are having pops and clicks when running SmartLink and are using a cable modem with the Puma 6 chipset, you should check with your cable provider for an alternative modem.

Dave wo2x
Photo of David Decoons wo2x

David Decoons wo2x, Elmer

  • 1201 Posts
  • 247 Reply Likes

Posted 4 months ago

  • 5
Photo of David-N5PSM

David-N5PSM

  • 60 Posts
  • 12 Reply Likes
! Bravo OM !
Photo of WX7Y

WX7Y

  • 564 Posts
  • 102 Reply Likes
Just a heads up for anyone using the new'er ASUS MESH firmware on there ASUS Routers, I have the same thing with my ASUS routers in MESH mode but a reboot of the Routers corrects it for a few days. 
Hope ASUS comes out with firmware to fix it soon. 
73's
Bret
WX7Y
Photo of David Decoons wo2x

David Decoons wo2x, Elmer

  • 1201 Posts
  • 247 Reply Likes
Thanks for the heads up Bret. I moved away from the Asus RT-AS3200 router and went with a Netgear Nighthawk R7000 which is running OpenLinksys Tomato firmware. Did some tweaking and getting A+ on all three tests on DSLReports now. It is on par with the IQRouter as far as buffer bloat.

Dave wo2x