So I am trying to login to Smartlink now and it just returns back to the login box. I assume the password is same as my Gmail account but sent a password reset request which never came. I tried to add a second dedicated Gmail account but same results.
Rich
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Posted 2 years ago
Steve K9ZW, Elmer
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Some folks have been reporting the Google authentication as inconsistent.
I set mine up separately from Google and all has been well.
GL and pse report back.
73
Steve
K9ZW
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Thanks for response. Just created an account using a non Google email and got the Verify your account email and clicked the verify link. Received the "Your email was verified. You can continue using the application" message.
Try to log in and does the same thing which takes me back to the login box. Tried it from my shop computer and same problem. Opened my notebook to find it was still logged into the original account. So I logged out on that machine and it wont log back in now either.
Rich
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You will need to be in front of the radio to use the PTT to log it out and back in!
Bret
WX7Y
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Tim - W4TME, Customer Experience Manager
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https://community.flexradio.com/flexradio/topics/smartsdr-v2-1-33-now-available
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Rich
Tim - W4TME, Customer Experience Manager
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This is a serious issue and I wanted to make sure the Community was made aware that we know about the problem and are actively working on a fix since this is a global issue.
Time to stop typing. It took me 15 minutes to write those 2 paragraphs with only a left hand :-O 73
Michael Walker, Employee
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after one day, SmartLink login still not working. Any estimate when the the serivce will be available again?
73
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Michael Walker, Employee
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Michael Walker, Employee
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It seems to me that something had to change on the server side and you are testing the Fix on SmartSDR. Is that correct?
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Now I realize that the majority of hams these days have turned into appliance operators and just want to flip the switch and don't care how it works, but I for one am an old ham and will stick to my roots :)
73
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I still don't understand the disconnect thing, it does not effect everyone, I have never had a disconnect here, ever.
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I would not recommend it for the average user.
RIch
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This should be the simplest and most reliable method.
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KY6LA - Howard, Elmer
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Plan B is available.. its called VPN - Virtual Private Network (VPN).. If you search this forum for SoftEther you will find several excellent tutorials on how to set it up for free. It is not that difficult for many people but if you are even slightly computer challenged then its a PIA.
I use both SmartLink and VPN. For SSB SmartLink and SmartSDR-iOS are just so much easier to use. For digital, I use VPN because SmartLink cant pass DAX yet.
The current Login issue is due to the fact that the Auth0 authentication server pushed out a change to their login API over the weekend to make it more secure. Unfortunately the change broke a lot of systems that use it to verify users including Flex. It would seem that Auth0 did not test their login change wide enough.
Flex is currently testing a fix to SSDR that will correct the Auth0 login change. Like every beta software, it needs to go through thorough testing to make sure the fix does not break anything else.
Unfortunately it takes time to run all the tests so patience rather than spitting vitriol is a virtue as you do not want the fix to break your radio Expect that the fix will be out this week IF TESTING GOES OK.
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KY6LA - Howard, Elmer
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I guess the testing we did last nite worked OK for everyone of the beta testers
They just released the Fix V2.1.33
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