Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
SmartLink keeps dropping the remote internet connection
Options
DV
Member ✭✭
Last night, when transmitting remotely, using the Flex Radio Maestro and Smartlink, the internet the dropped 'momentarily' some five times. This causes the Maestro screen to go blank except for the headings and the power indication. In order to get the Maestro back on the air, the process requires a full restart by turning it completely off using its power switch and then remotely turning off the 6700 at the main shack and then turning the power supply. Then, I remotely turn the power back on and then turn on the 6700 and then turn on the Maestro and wait until it boots up and loads its software, (usually a 4-5 minute process). The Maestro will see the radio and then I can transmit or receive again until the next time the internet drops. When this happens I have to repeat the process, nevertheless it gets very irritating. (I wish that Flex engineers could find a quicker way of reestablishing remote contact.) I have AT&T's new 375 Mbit fiber to my remote Maestro location and the momentary loss of the internet is something I am working on with them, however the dropouts could be anywhere along the internet path. I do not know who to blame for that. I would like to ask if any of you are having this issue using the SmartLink server and if you have any words of wisdom you can share.
0
Comments
-
I am operating my station remotely and my Maestro has been connected for 10 hours without any issues
0 -
Try turning off the radio, remove the power supply, and reconnect.0 -
The Smartlink server is used to establish the connection, once made it is out of the picture.2
-
Fill out a help desk ticket. They are the best to help analyze your specific situation.0
-
What does that have to do with the radio losing connection?0 -
It's always a good idea to not only remotely turn off the radio, but also, the ability to remotely turn its power supply on and off. I ran into this same problem and was able to cure it by cycling the power supply on and off after turning off the radio.0
-
The title of the thread?0
Leave a Comment
Categories
- All Categories
- 245 Community Topics
- 2.1K New Ideas
- 490 The Flea Market
- 7.4K Software
- 5.9K SmartSDR for Windows
- 135 SmartSDR for Maestro and M models
- 327 SmartSDR for Mac
- 243 SmartSDR for iOS
- 224 SmartSDR CAT
- 163 DAX
- 347 SmartSDR API
- 8.5K Radios and Accessories
- 6.9K FLEX-6000 Signature Series
- 767 Maestro
- 42 FlexControl
- 836 FLEX Series (Legacy) Radios
- 727 Genius Products
- 392 Power Genius XL Amplifier
- 251 Tuner Genius XL
- 84 Antenna Genius
- 222 Shack Infrastructure
- 149 Networking
- 370 Remote Operation (SmartLink)
- 118 Contesting
- 582 Peripherals & Station Integration
- 116 Amateur Radio Interests
- 811 Third-Party Software