Using Flex 6500, PC with W10, SSDR latest version, iPad model A1458 (4th generation) 2012.
+ wifi network. Downloaded and purchased app and demo version works ok, Cannot get app to connect to flex 6500. radio works fine with SSDR. ipad connected and working normally on Wi-Fi link with BT hub router. Have tried search and specific ip address. Any thoughts and ideas welcome but please keep simple as not an IT guru. When looking for specific ip address for 6500 is this the ip address that shows under 'settings', 'radio setup', 'radio' tab? or the one which shows on pop up after connecting 6500 to ssdr?
Malcolm G3PDH
Posted 4 years ago
David Decoons wo2x, Elmer
Dave, yes, I have a direct ethernet cable from radio to PC but unfortunately cannot easily plug into Router as it is in another part of the house. Hence why I am using wi fi for connecting pc.
David Decoons wo2x, Elmer
That is why it is not working. Then the only other thing you might be able to do is bridge the two connections in your PC. Or use a WiFi bridge device and put a small hub at your PC/radio end.
Here's a guide for doing the bridge in Windows 10. http://www.windowscentral.com/how-set-and-manage-network-bridge-connection-windows-10
73
Dave wo2x
Peter K1PGV, Elmer
David Decoons wo2x, Elmer
Hi again Mal,
I just woke up and see that other HAMs already have been helpful so also thanks also to you dear OMs!
Yes, indeed, the problem is that your iPad is NOT connected to your WiFi network correctly.
I think bridging or a cable will not help as the source of the Problem is the WiFi connection between your iPhone and your wireless router.
I suggest to try to fix this before winter if you are using your iPad often at home as chances are that it uses up your data rate of your provider even when being at home.
As from here, it's very difficult to identify what part of the configuration went wrong I would suggest to start setting up your WiFi connection from your router and your iPad from scratch by considering the following points:
- Check for a Firmware update for your router first
- Give your WiFi network a new name (often this is called SSID which is the name which will appear on the iPad when looking for available WiFi networks)
- Use WPA2 for encryption and use a new good (at least 12 Character mixed number, small/capitals) password
- Check if DHCP is enabled on your router (this setting has nothing to do with WiFi and may be found somewhere else in the settings)
Then, after you are able to connect again from your iPad, perform the IP Address check as mentioned before. If you have identical first parts of the IP address I assume you will also be able to connect to your FlexRadio - and might have solved other issues on your iPad as well.
Please keep us updated.
vy 73,
Marcus, DL8MRE
I just woke up and see that other HAMs already have been helpful so also thanks also to you dear OMs!
Yes, indeed, the problem is that your iPad is NOT connected to your WiFi network correctly.
I think bridging or a cable will not help as the source of the Problem is the WiFi connection between your iPhone and your wireless router.
I suggest to try to fix this before winter if you are using your iPad often at home as chances are that it uses up your data rate of your provider even when being at home.
As from here, it's very difficult to identify what part of the configuration went wrong I would suggest to start setting up your WiFi connection from your router and your iPad from scratch by considering the following points:
- Check for a Firmware update for your router first
- Give your WiFi network a new name (often this is called SSID which is the name which will appear on the iPad when looking for available WiFi networks)
- Use WPA2 for encryption and use a new good (at least 12 Character mixed number, small/capitals) password
- Check if DHCP is enabled on your router (this setting has nothing to do with WiFi and may be found somewhere else in the settings)
Then, after you are able to connect again from your iPad, perform the IP Address check as mentioned before. If you have identical first parts of the IP address I assume you will also be able to connect to your FlexRadio - and might have solved other issues on your iPad as well.
Please keep us updated.
vy 73,
Marcus, DL8MRE
Now that you guys have solved this problem, how about a simple one - mine ! I installed the app, and want to run the demo before purchasing but nothing happens when I tap the "Tap here to connect." In SETTINGS I have "Show demo device."
I have deleted and reinstalled the app, and done a hard shutdown of the ipad, but same results. It is an ipad air, with latest ios upgrade.
Must be something simple........ but what?
Tnx
Rick K2XT
I have deleted and reinstalled the app, and done a hard shutdown of the ipad, but same results. It is an ipad air, with latest ios upgrade.
Must be something simple........ but what?
Tnx
Rick K2XT
Hi Rick, just in case: Can you double check that scan instead of discovery and fixed IP has been switched off. And one question: What do you see when you "tap to connect". Do you see a small centered window with the Title "Discovering..." and below, just a white/empty content ?
vy 73,
Marcus, DL8MRE
vy 73,
Marcus, DL8MRE
(Edited)
They are turned off, "Show demo device" is ON.
When I hit "CON" or "Tap here to connect" the app is completely unresponsive. Nothing at all happens.
But it switches instantly to TOOLS, and SETTINGS, so the app is running at least.
Thanks for helping
Rick K2XT
When I hit "CON" or "Tap here to connect" the app is completely unresponsive. Nothing at all happens.
But it switches instantly to TOOLS, and SETTINGS, so the app is running at least.
Thanks for helping
Rick K2XT
Thanks Rick, so when you tap (e.g.) on "CON" it switches to Tools AND Settings ? But Tools and Settings are two different screens.
No, sorry I wasn't clear.
If I hit CON, nothing happens.
Or if I hit "Tap here to connect" nothing happens.
But if I hit either TOOLS or SETTINGS at the bottom it goes right into those menus.
If I hit CON, nothing happens.
Or if I hit "Tap here to connect" nothing happens.
But if I hit either TOOLS or SETTINGS at the bottom it goes right into those menus.
Hi Flex Remote Users,
I have an iOS issue with getting my iOS device to connect to my remote radio. In my case it is only iOS, as my Maestro and PC Software connect through SmartLink just fine. I have been working this issue with Flex Support, but am not getting anywhere and thought you folks might be able to help.
I have a NetGear R7500v2 router at the remote end, and am trying to connect my iOS device to it. I am setup properly with port forwarding on the remote end, but am now adding the ports manually. I tried the uPnP setup but this never picked up the port forwarding so I turned this off.
When I start the SmartSDR application on my iPad, I have configured to use SmartLink to connect to my radio. In the Pan Adapter screen I touch the Connect and I get a dialog that shows the remote radio and that it is available and not currently in use. I select my radio and am returned to the screen that says that I am not connected.
If I do the same, but this time select the little "i" to the right of my radio to get the info about the radio, is shows normal stuff but the TCP & UDP ports show as -1.
After trying to connect, and being returned to the "Not Connected" screen, I leave it there for a long time and of course it never connects.
Keep in mind that the Maestro works fine in this configuration, as well as the PC version of the software both using SmartLink. So, I can only assume that the iOS application is the one that is having problems.
Any help is much appreciated trying to solve this issue. As it is right now, I have spent $49 to have a application that tells me if the radio is on-line or not. This is getting a bit frustrating.
Regards, and thanks!!!
Don - KB1YWL
I have an iOS issue with getting my iOS device to connect to my remote radio. In my case it is only iOS, as my Maestro and PC Software connect through SmartLink just fine. I have been working this issue with Flex Support, but am not getting anywhere and thought you folks might be able to help.
I have a NetGear R7500v2 router at the remote end, and am trying to connect my iOS device to it. I am setup properly with port forwarding on the remote end, but am now adding the ports manually. I tried the uPnP setup but this never picked up the port forwarding so I turned this off.
When I start the SmartSDR application on my iPad, I have configured to use SmartLink to connect to my radio. In the Pan Adapter screen I touch the Connect and I get a dialog that shows the remote radio and that it is available and not currently in use. I select my radio and am returned to the screen that says that I am not connected.
If I do the same, but this time select the little "i" to the right of my radio to get the info about the radio, is shows normal stuff but the TCP & UDP ports show as -1.
After trying to connect, and being returned to the "Not Connected" screen, I leave it there for a long time and of course it never connects.
Keep in mind that the Maestro works fine in this configuration, as well as the PC version of the software both using SmartLink. So, I can only assume that the iOS application is the one that is having problems.
Any help is much appreciated trying to solve this issue. As it is right now, I have spent $49 to have a application that tells me if the radio is on-line or not. This is getting a bit frustrating.
Regards, and thanks!!!
Don - KB1YWL
Hi Don - same problem here with mu iPhone. Did you manage to resolve the problem? Thanks, Brian VK3MI
Hi Brian,
So sorry that I did not reply earlier. Day job has me very busy.
Anyway, yes I was able to fix my issue and it really had to do with the radio picking up and setting the port forwarding info. I originally tried to do the Auto Port forwarding in my router, but ended up manually adding the port forward information.
Assuming you leave your manual port forward settings as described in the documentation for TCP 4994 and UDP 4992, and you are on the same network as the radio is on (I have a VPN connection to that network):
- Start SmartSDR for Windows
- On the Connection screen, (single) klick on your Radio
- Klick on SmartLink Setup
- Klick on the (V) Icon left to "Network Settings"
- Is your setting here set to Automatic ? That would be wrong.
- Klick on "Manual Port Forwarding"
- Enter 4994 in the first TCP Port field
- Enter 4993 in the second UDP Port field
- Klick on Save
- Klick on Test
This should result in a green Status for the radio.
The above was received from Marcus, the SmartSDR for iOS developer, and it worked for me.
NOTE: If you try to do this configuration remotely, chances are that SmartSDR doesn't allow you to make these changes from your remote location or if it let's you, you may loose the ability to connect to your Radio. This is why it is very important to be on the same network as your radio when making the above changes.
Hope this helps. Please let us know if you are able to get this working.
73,
Don
So sorry that I did not reply earlier. Day job has me very busy.
Anyway, yes I was able to fix my issue and it really had to do with the radio picking up and setting the port forwarding info. I originally tried to do the Auto Port forwarding in my router, but ended up manually adding the port forward information.
Assuming you leave your manual port forward settings as described in the documentation for TCP 4994 and UDP 4992, and you are on the same network as the radio is on (I have a VPN connection to that network):
- Start SmartSDR for Windows
- On the Connection screen, (single) klick on your Radio
- Klick on SmartLink Setup
- Klick on the (V) Icon left to "Network Settings"
- Is your setting here set to Automatic ? That would be wrong.
- Klick on "Manual Port Forwarding"
- Enter 4994 in the first TCP Port field
- Enter 4993 in the second UDP Port field
- Klick on Save
- Klick on Test
This should result in a green Status for the radio.
The above was received from Marcus, the SmartSDR for iOS developer, and it worked for me.
NOTE: If you try to do this configuration remotely, chances are that SmartSDR doesn't allow you to make these changes from your remote location or if it let's you, you may loose the ability to connect to your Radio. This is why it is very important to be on the same network as your radio when making the above changes.
Hope this helps. Please let us know if you are able to get this working.
73,
Don
Thanks Don and no problem about the delay. I eventually traced my problem to the traffic being blocked by the mobile connection that connected the radio network to the internet. Switching to ADSL solved the problem. 73, Brian VK3MI
