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SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
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Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Smart SDR 1.3.8 Throws Exception and Crashes
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Andy
Member
1
Comments
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I have converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution. If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.
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I've had that happen to me once, but not sure why...overnight then in the morning I had a monitor clear full of exception tabs/windows. Lost connections, all that stuff. haven't been able to expand on the theory, other than the machine had also done some updating during the night sometime.0
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This topic has been solved in Zendesk0
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Thats great !
Your comment does however leave behind more questions than answers.
It might be interesting to the general public what the problem was all about, and how it was solved. If the issue is solvable by performing actions by the user, its description and solution should also be on the Wiki for future reference IMHO.1 -
Sorry, but this message was auto generated from the HelpDesk due to a HelpDesk software glitch. The issue was a Windows com port conflict with a USB comport driver that caused SmartSDR to crash when the FlexControl tried to initialize. This issue was specific to this particular customer's PC configuration and was resolved by one of our support engineers, not the customer.
If the issue was systemic and the mitigating action resolved the issue reliably, we would have shared the information publicly.
Since the Community is for user based support and not for customer specific troubleshooting by the FlexRadio support staff, if you experience problems where SmartSDR is crashing, please submit a HelpDesk support ticket via our HelpDesk for expedited resolution.2
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