Smart Link "Low BW Connect"

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  • Updated 1 year ago
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Smart Link "Low BW Connect"  I know what it is supposed to do, but clicking on it or "Connect" does nothing. Any ideas??
Photo of Bob Brown - N8OB

Bob Brown - N8OB

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Posted 1 year ago

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Photo of Bob Craig, K8RC

Bob Craig, K8RC

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Have you selected ("clicked on") a radio first, even if there is only one?
Photo of Bob Brown - N8OB

Bob Brown - N8OB

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I tried to connect to the radio, it says "unable to connect to the radio. Please try again.

'
(Edited)
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Doug

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There is a test icon, hit that and then try connecting to the radio in question. I have had the same problem with slow or poor internet after hitting the test icon then retry it connects
(Edited)
Photo of Bob Brown - N8OB

Bob Brown - N8OB

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The TEST Icon shows a green circle.  No connection in either CONNECT or Low BW Connect
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Tim - W4TME, Customer Experience Manager

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Official Response
I have converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution.  Please respond using the HelpDesk ticket for issue resolution.

If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.