Shipping outlook.....

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Please only answer if you work with or for Flex.

Ok batch 1 is being shipped now.... is there an rough guess to what order dates it will fulfill?

6400... thru approx. order date.
6400M... thru approx. order date.
6600... thru approx. order date.
6600M... thru approx. order date.

Second question, if and when is second batch expected to Austin?

This simple info will helps lot of people get off edge of seat........
Photo of K5ROX

K5ROX

  • 118 Posts
  • 29 Reply Likes

Posted 1 year ago

  • 1
Photo of Gerald - K5SDR

Gerald - K5SDR, Employee

  • 830 Posts
  • 1514 Reply Likes
Official Response
@K5ROX

David,

I can clarify a few things relative to your questions but not all.  

We outsource manufacturing just like most companies (e.g. Apple, Dell, etc.) do these days.  Our contract manufacturing ("CM") partner is 1/4 mile from us in the same industrial complex so I can be there in less than a couple minutes.  Our partner builds products for many customers including some well known names.  We are one of their top revenue customers and are fortunate to have a very close working relationship.  

We provide our CM with a 12 month rolling forecast updated monthly that they use to plan materials procurement and production.  Technically there is no "second batch" because they are now building to our forecast.  However, we initially gave them a large build commitment before we announced the new radios, which quickly sold out.  We received a very large number of orders within the first few weeks of announcement that we are working through now.  Once we work through that initial backlog, the order date sequence will pick up momentum.  We expect to get a fairly constant flow from the factory until we catch up with the backlog.  

As stated previously, all models are shipping in volume.  As with any new product launch, there are learning curve issues that have to be worked out.  The biggest issue we are working through currently is to get the correct product mix from the factory to match our order sequence.  They are committed to working this issue with us and have already taken steps to do so.

For competitive reasons we will not provide more public information.  I will say that we are estimating that we can ship new radio orders before the end of April.  Today at the factory I saw PC boards that have gone through assembly and initial functional test that should go into final assemblies within that time frame.   The PCBs are built and tested well in advance of final assembly since they all have to come together at the same time in the correct mix.  

FlexRadio and our CM partner are working diligently to ship your radio as soon as we can.  It is in our mutual best interest to do so.  I respectfully request that everyone refrain from contacting us to ask "When will I get my x?" unless you think there is some problem with your order.  The communications volume (phone and email) is taking time away from team members who could actually use that time to improve shipment throughput.   

Thanks for your patience as we work through a very large backlog of orders.

73,
Gerald
Photo of K5ROX

K5ROX

  • 118 Posts
  • 29 Reply Likes
Thanks... that covered my answer, At one time a second batch was talked about and now I see its more of a flow then batches ...... I think this info will ease a lotta people like me into simply waiting.

I wont ask.... ill just watch for when other get theres and figure I'm in there somewhere in a sorta orderly fashion as production allows.
Photo of Pat N6PAT

Pat N6PAT

  • 538 Posts
  • 223 Reply Likes
This is what happens when you want to be the first on your block with a new toy. You're in such a rush to get it and then all you do is complain if the first batch is late or has bugs.

Complaining to Flex about your late order will not make the process go any faster. Stop nagging them. You'll get your radio when you get it.

Next time wait until it's been out a while and in stock. Then you'll get it right away and most or all bugs will be fixed.

The 6700 was out for years before I bought one and it is absolutely the best radio I've ever had. I will never buy another brand. I'm sure it had bugs and delays when it was first introduced but much of that was resolved long before I bought mine which took about 1 week after my order to get here.

The few issues I had were my own fault and were very quickly answered by Flex. They have the best customer service I've ever experienced. Top notch!

These are all new models and issues are to be expected. Give them time to work out the kinks and I'm sure you'll be happy in the long run.
Photo of Gerald - K5SDR

Gerald - K5SDR, Employee

  • 830 Posts
  • 1514 Reply Likes
Pat,

So glad you enjoy your FLEX-6700!

The good news is that there are very very few product related kinks.  Everything we are working on is related to normal production start up learning curve and getting the product mix coordinated between actual order sequence and the factory build sequence.  This is very different from when the FLEX-6700/6500 were first launched because the all of new models are all built on the existing SmartSDR platform, which is now very 

Gerald

This conversation is no longer open for comments or replies.