Received my 6400M, several technical issues. No audio from hand mike, low RF out about 55 watts on cw. How do you get service on this rig?

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JOHN STRIDSBERG

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Posted 2 weeks ago

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Mack McCormick, Elmer

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John,

You don't give us much information to work with. 

For the mic:
Make sure it is plugged into the mic jack on the back of the rig.
In SSDR open transmit properties and ensure that BIAS is turned on. You can also turn on +20 dBM boost if needed. Adjust the microphone slider about 1/2 scale.

For the CW power. What is the power output into a dummy load? Is you're power supply providing 13.8 VDC on KEY DOWN? Is the power slider all the way to the right?

Provide more info and we can help. Otherwise go to the Flex Radio website and open a Help Desk Ticket.

Mack
W4AX
Alpha Team
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JOHN STRIDSBERG

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Hi Mack

Microphone is plugged in and bias on. RF power was measured into dummy load. Power supply is Astron 55 amp no voltage drop.

John K5SE

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Jim K4JAF

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John if you are not familiar with the Flex 6000 series radios, follow Mack's instruction and of course look at the 6400M manual.  With better detail information on your problems, someone can help you.
You can also go to the Flex website and open a Help ticket and someone will get in touch with you.
Jim K4JAF
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Tim - W4TME, Customer Experience Manager

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A HelpDesk ticket has been opened to address your issues, John.  A tech support engineer will be in contact with you shortly.

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