Radio not found

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  • Updated 2 years ago
Well as I work my way towards a remotable station I keep running into potential issues and wonder how you remote pros are getting around them.

My Flex6500 has been running now for about 5 days.  IE since its last fresh restart.  I knew I was going to Denver for a day or so and I purposefully quit SSDR on my desktop next to the radio.

Before I left I ran SSDR from my laptop and there was the radio.  I connected and listened for a bit then quit SSDR, packed up and left.

Last night I connected with my VPN and SSDR did not show my radio.  I tried a few times but it didn't find it.  So I remote desktop to my desktop, same thing.  So clearly my 6500 is offline but I have no idea why.

Obviously not a huge program as I'll look at it when I get back.  But what do you remote pros do?  Do you have tools to reset the radio?  I seem to remember in the documentation there is some input to the back of the radio to do power on.

Anyway I think it would be a wonderful thing is some of you guys that remote all the time would write up a quick list of the tools you guys use to keep things running when you are remote.

Mark
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Mark - WS7M

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Posted 3 years ago

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Dave Dave

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I have to restart my flex 6300 about every 2-4 days as it wont show but I'm not doing remote.
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John-K3MA

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I am using a OpenVPN connection to my Asus RT-N66U router.  I have seen this same issue and been able to resolve it by remotely restarting the Flex 6300.  

Today I had a new issue.  The Flex showed up on the SSDR connect screen but I could not get it connect.  It would timeout and give me a message to try to restart the radio.  

I also notice some audio receive and transmit drop outs from time to time.  Sometime it work without issues and sometime not.

Maybe some of the more experienced VPN user can provide some troubleshooting hints?

Regards, John K3MA
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EA4AYW

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hi John
I installed the Openvpn in a rasberry pi2 and vpn connection serves me right between the office and home, but when I start the smartsdr can not see the flex6500.
nor I get to ping the ip assigned to the router to flex.
however, I created a folder on samba and if I can see from the office, this tells me that the vpn is set correctly and have access from home office.
but I can not see or access the flex.
Please tell me you can as you did.
Thank you.
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KY6LA - Howard, Elmer

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I remote all the time


You need to be able to remotely reboot your computer, radio and power supplies

I use 3 WEMO remote switches to restart 110V to each device


If you search this community you will find lots of details on Remoting.

In fact, Remoting right now from my iPad.
(Edited)
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Ken - NM9P, Elmer

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Howard, do you use a relay to activate the rear panel remote port? Or do you just switch off the power to the rig? I find that I occasionally need to reboot the rig when changing remote methods from parallels to K6TU Remote be causes it loses connection and locks up.
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KY6LA - Howard, Elmer

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I use a relay to shutdown and restart the radio using the remote power port

I also use a separate switch to power the 12V power supplies so that I can remotely cold boot everything
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KD8TVB

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Wemo has a Maker, essentially a web connected relay. Easy way to toggle remote on the radio.
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Larry - W8LLL

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Just a suggestion if this has been over looked, if you tested your vpn while at home on your local network and now that you are on a wide area network, your firewall may be blocking it.
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Mark - WS7M

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Hi Larry. Ive actually used it remote just a day or two earlier.
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George Molnar, KF2T, Elmer

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Agree with Howard, remote reboot is a must.
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per dudek

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hi mark
i do have the same problem with my 6500 in my local network.the 6500 is not found regulary  after one and max 5days.i had to switch down for a moment the pws of the 6500 and to restart.i am using win 7.i do have this problem up from the beginning 3 month agao.i have asked flex comp what to do.they did not know
vy 73 per dk7lj
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KY6LA - Howard, Elmer

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If your radio disconnects from your network Mostly Likely your ethernet. Switch has a Green Power Saver feature enabled which shut down the connection to save power.

Make sure the switch Green Power is dusabled.
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Dan -- KC4GO

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I set up remote over the last few weeks and had to turn off all the "GREEN" stuff that's in the new routers and switches. My new laptop has it the older desktop not. I'm using a NETGEAR Nighthawk r7000 which has VPN and can be accessed with OpenVPN has worked flawlessly except when left the radio connected to the desktop. I to need to add a network power switch. 

Dan -- KC4GO
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Kevin Va3KGS

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Morning Mark

As I sit here reading this string, I too cannot log into the remote 6500 radio.  Is this a global issue???  Now it has dropped out a few times over the last few months, but never was able to point out the cause.  Now in Team Viewer to check things out, and all of the auxiliary equipment is up and running from the remote computer, so this means that there was no power outage during the night.  Hmmmm.  The subnet IP to the local computer is good, and I see the IP for the 6500 is OK too. I just ran the remote computer SSDR with no connection to 6500.  So there is an issue of why no connection.  My camera is pointing at all of the Auxiliary equipment because those devices twinkle and have numbers that count up / down, but not pointing at 6500 for it status.  Cycle power is easiest option right now.  I only live a few minutes from the remote site, so a drive there is no big deal.  But when the snow hits, I want to have my remote switch working!!  Thanks Howard for product info.

Kevin, Va3KGS

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Kevin Va3KGS

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UPdate:  Went to the remote location, and Radio was powered on, but IP was not being accepted from router.  I restarted the radio, it accepted the IP. Ran SSRD on remote computer and it connected to the radio.  Now at my local station and everything is working OK.  So I'm suspecting that the IP was lost over night, and when it was restored the radio did not accept it. 

Has anyone else experienced the Loss of IP, and upon return of it, the radio would not accept it?  I will experiment with this to see if it's repeatable.

Cheers

Kevin, Va3KGS

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Mark - WS7M

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Update on my issue:

I got back today to find my radio powered on as well.  My laptop on our local LAN was not getting discovery data from the radio.  I didn't think to look at the router to see if the IP was set or not.

I ended up restarting the radio.

I then opened the desktop computer to find Windows10 had done a massive update.  This I knew was coming but I wished I could have removed SSDR before it happened.

So now I join the ranks of Win10 users with the DAX driver error.  Yes Howard I know... I should have stayed with an earlier windows.  However my desk computer was on Windows 8 which I hated.  I'm considering taking it back to Win7 but I think it pretty much means a format and reload but perhaps that is worth it while I have the time off.

There are things about Win10 I do like so I wish the DAX issue would be solved as I'd rather not do the Win7 down grade and also I have a laptop on Win10 so I'd be out of sync there too.

Sigh... always something it seems.
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Bill -VA3WTB

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Will have to wait for Microsoft to settle Win 10 down. The dax problem is not a flex problem it is Windows as I understand it.
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Mark - WS7M

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Bill, you are probably right.  However, I think it will take a very long time for M$ to settle Win10 down.  So I think we are faced with either waiting or downgrading.

It is sad as I have to support some Win10 apps.  I guess I can downgrade to Win7, then use VMWare Workstation to run Win10 VMs... Probably what I should have done in the first place.

M
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Burt Fisher

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Microsoft does not have to work with Flex, Flex has to work with Microsoft.
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Mark - WS7M

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That's true Burt.  I have dealt with M$ for enough years to know that when things like this happen generally M$ is of little help.
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George Molnar, KF2T, Elmer

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Two tips - One, assign an IP address to your Flex using your router's DHCP assignment function. Really helps. Two, with the Win10/DAX issue, Tim's removal/reinstall instructions work. Bonus - you can search the Community for remote on relay setups. WeMo and others. I've had a Digital Cache box running for a while now. Very worth it.
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Mark - WS7M

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Hi George,  I have reserved a known IP for my Flex.  It was however in some kind of strange state as the only way I could restart it was the hold the button in.  It could not be found.  Anyway once restarted it showed up just fine.

I have ordered both a WEMO and a network relay board and plan to spend some time this next two weeks to wire everything up and make sure remote reset works.

On the Dax problem, so far for me Tim's procedure is not working.  I've been through it 4 times so far.  I will continue to fiddle but so far all of the procedures, reboots, manual removes and installs have yet to work.

I completely get it that Win10 is perhaps not fully supported but frankly my system was on Win10 before I even got SSDR and it has been working just fine.  Clearly something in some recent M$ update has caused the problem.  But there is also a very real possibility that something Flex is doing in the DAX drivers is not kosher either.

I am on the edge of biting the bullet and down grading to Win7 but it is a lot of work and eventually I'll have to re-up to Win10 again to support my clients.  I do believe given enough time that Flex and Win10 will play just fine but it could be a while.
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George Molnar, KF2T, Elmer

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Good luck, Mark. Understand the frustration, for sure. Life on the edge....
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Doug K0DV

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I operate my rig in Iowa all winter long from 1600 miles south in Florida. I have had this happen on occasion, but I have always been able to recover. I use the DLI LPC7 10 port Remote Boot power switch. This is 120 VAC switch that hooks to your router and can be controlled remotely through the internet. I have just about everything I need on the switch... the modem, the router, the 13.6 VDC power supply, the Flex 6700, the computer and the Cat 5 switch. The DLI has a nice recycle feature, so if I need to reboot the router, the switch will turn it off for a few seconds and then automatically turn it back on.  For turning on the Flex, I have an out board 120 VAC relay plugged into the DLI switch that closes contact with the remote ON on the back of the radio. When I'm done using the radio, I use the DLI to turn it off and then turn off the power supply.  The power supply also drives a relay that disconnects, grounds  and shorts the antenna lines when it powers down.  I use SoftEther VPN and its truly like sitting in front of the radio up north in Iowa.
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