Radio hang and lost connection after upgrade to SSDR 2.3.7

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  • Updated 3 months ago
I upgraded to SSDR 2.3.7. I was reading something in a web browser when the 6500 lost connection. I reopened SSDR and there was no radio listed. I pushed the button on the front of the radio and the radio was frozen. Had to push and hold to shut it down. 

Kent
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Kent Olsen

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Posted 3 months ago

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Kent Olsen

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When I restarted the radio and software there was no slice present. Had to click +RX.
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Marc Lalonde

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here after update radio got >25% packet loos  , i check and both of the VPN  internet is >50mb/s and less that 11ms ping time  , downgrade all work good  , put back new version and  fall back  in red whit lot of loss packet    ,so downgrade again ....



 
(Edited)
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Marc Lalonde

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back to 2.2.8 version 
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Tim - W4TME, Customer Experience Manager

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I have been running 2.3.7 for 2.5 days now on a 6700 and I have 0 lost packets.
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Marc Lalonde

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i sure it work for some ,but not on my setup.  
have try to upgrade 2 time whit same result , reboot radio every time  so back to old version for now  i not what to miss the VE3ELE  expedition on zone2  ( VHF+ )

still not try on remote PC for now i trough the VPN as usuall
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Kent Olsen

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Not having that problem. I have the radio and computer connected to a Gigabit switch. 
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Craig Williams

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Thanks to all you early adapters. I am going to wait a month.
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Tim - W4TME, Customer Experience Manager

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Kent, did you cold boot the radio after the upgrade as recommended in the Release Notes?
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Kent Olsen

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Tim

I did. 

The radio has been on a few hours now, and it has not hung up.

Kent
(Edited)
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Tim - W4TME, Customer Experience Manager

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I suspect it was just an upgrade anomaly.  If the behavior becomes more frequent, open a HelpDesk ticket and let us know.
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Mark WS7M

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My upgrade appeared to go ok, no issues.  I ran SSDR then connected to the radio which worked for a few seconds then the pan went blank and shortly after the software lost connection.

I restarted SSDR and had no radios found.  Looking at my rig I found a blinking red light.  3 blinks.  No idea what meant... I did not have the blink key handy.

I cycled the power and everything came back to life.  No idea what happened on the first go but it is running now.
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Tim - W4TME, Customer Experience Manager

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Three blinks mean the firmware did not start correctly and shut down.  it's always a best practice to power down the radio and remove DC power and then boot it back up (known as a "cold boot") after a firmware upgrade to ensure all of the internal processors reboot. 

Now that you have cycled the power, I suspect it will be OK.
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Kent Olsen

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Tim

It happened again. 

Kent
N6WT
(Edited)